Key concepts of a team:- Conflict resolution
- Singleness of mission
- Willingness to cooperate
- Commitment3 key questions to evaluate a team:- Am I in or out?
- Do I have any power or control? (Do people value my input?)
- Can I use, develop, and be appreciated for my skills and resources?What is the positive communication awareness model?Stages of communication and reacting to situations: many teams are stuck in the unconscious reactive stageWhat is synergy?team members work together to produce extraordinary results that could not have been achieved by one individualTrue/false: conflict among team members is always destructiveFalse; conflict can be constructive by building teamsLeadership is more about your ___________ than anything elsecharacterWhat are the steps of problem solving according to Nehamiah?1. Identify the problem
2. PRAY
3. Identify the causes
4. Identify possible solutions
5. Pick the best solutions
6. Devise and implement plan
7. EvaluateWhat is the one big difference between decision making and problem solving in the believer vs the world?PRAYERSteps to critical thinking:- identify assumptions
- consider context of problem
- gather appropriate data needed
- make decisions/solve problemsWhat is decision making?purposeful and goal-directed effort using a systematic process to choose among optionsWhat is problem solving?focusing on an immediate problem to create a resolution between the gap of "what currently is" and "best option available."What is creativity?Conceptualizing new and innovative approaches to a problem or issue by employing flexible and independent thinkingWhat is judgement?drawing knowledge from past experiencesTwo types of decision making:- satisficing
- optimizingWhat is satisficing decision making?a "good enough" solution (NCLEX- don't have to get a 100%)What is optimizing decision making?"best possible" decision makingTrue/false: all decisions should be optimized decisionsfalse; not all decisions have to be perfectWhat is the paternalistic; autocratic leadership style?take charge immediately; delegate. GOOD IN A CRISIS Ex: a coding ptWhat is informative; democratic leadership style?no input of manager, by a vote. Best used for something not super important. Ex: color of bulletin boardWhat is the shared decision making style of leadership?interactive and deliberate. Discussion and involvement of many Ex: arranging vacation time among employeesTrue/false: in a group, all who are responsible for the implementation must accept the decisionTRUE; all must be in agreementWhat is the nominal group technique?ideas, written without comment Ex: piece of paper dropped into boxWhat is the focus group technique?explore issues, generate info, identify problems and evaluateWhat is the Delphi technique?systematic collection/summarization done in multiple rounds Ex: multiple surveys and evaluating each result to build off eachotherDecision making tools:- decision grids
- SWOT (strength, weakness, opportunities, threats)
- root cause analysis
- gap analysisData used to make decisions must be:- valid
- accurate
- relevant
- timely
