S-Chain Ch. 1

operations management
is the
management of processes used to design, supply,
produce, and deliver valuable goods and services to
supply chain
the global network of
organizations and activities involved in designing,
transforming, consuming and disposing of goods and
supply chain management
management of the processes and relationships in a
supply chain
total product experience
all the goods and services that are combined to define a customers complete consumption experience
is a system of activities that
transforms inputs into valuable outputs
lean operation
an operation that produces maximum levels of efficiency and effectiveness using a minimal amount of resources
core capability
a unique set of skills that confers competitive advantages to a firm, because rival firms cannot easily duplicate them
parties that use or consume the products of operations management processes
parties that provide input to operational processes
groups of people who have a financial or other interest in the well being of an operation
customer management
management of the customer interface, including all aspects of order processing and fullfillment
supply management
the management of processes used to identify, acquire, and administer inputs to the firm
logistics management
the management of the movement of materials and information within, into, and out of the firm
upstream stage of supply
a downstream stage of supply or consumption
strategic planning
a type of planning that addresses long term decisions that define the operations objectives and capabilities for the firm and its partners
tactical planning
a type of planning that addresses intermediate term decisions to target aggregate product demands and to establish how operational capacities will be used to meet them
operational planning
a type of planning that establishes short term priorities and schedules to guide operational resource allocations
technology and infrastructure
especially in
communications and transportation
barriers to trade
shifting economies, governmental
control and societal expectations
core capabilities
organizations focusing on their
unique skills that create competitive advantage
collaborative networks
greater influence of, and
reliance upon, business partners