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5 Written questions

5 Matching questions

  1. external failure costs
  2. Six Sigma
  3. design quality
  4. conformance quality
  5. DMAIC
  1. a a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.
  2. b a measure of whether or not a delivered product meets its design specifications.
  3. c An acronym for the five steps at the heart of the Six sigma process: define, measure, analyze, improve, and control.
  4. d a measure of how well a product's designed features match up to the requirements of a given customer group.
  5. e costs associated with quality failures uncovered after products reach customers.

5 Multiple choice questions

  1. A management approach that establishes an organization wide focus on quality.
  2. Diagrams that show the causes of certain outcomes. Aka fish bone diagrams or ishikawa charts.
  3. a design approach that balances customer requirements with the constraints and capabilities of the supporting manufacturing and service processes.
  4. An integrated business management strategy aimed at embedding awareness of quality in all organizational processes.
  5. a process for improving quality that describes the sequence used to solve problems and improve quality continuously over time; aka the DEMING WHEEL or DEMING CYCLE.

5 True/False questions

  1. check sheeta tool for collecting, organizing, and displaying data with the goal of revealing underlying patterns.


  2. ISO 9000A set of internationally accepted standards for business quality management systems.


  3. Malcom Baldrige National Quality Awarda national quality award bestowed given by the United States National Institute for Standards and Technology (NIST) in recognition of superior quality and performance excellence.


  4. product qualitya measure of how well a product's designed features match up to the requirements of a given customer group.


  5. standard deviationa measure of the variability or dispersion of a population, data set or distribution.