5 Written questions
5 Matching questions
- Malcom Baldrige National Quality Award
- external failure costs
- ISO 9000
- plan-do-check-act cycle (PDCA)
- Total Quality Management (TQM)
- a An integrated business management strategy aimed at embedding awareness of quality in all organizational processes.
- b a process for improving quality that describes the sequence used to solve problems and improve quality continuously over time; aka the DEMING WHEEL or DEMING CYCLE.
- c costs associated with quality failures uncovered after products reach customers.
- d A set of internationally accepted standards for business quality management systems.
- e a national quality award bestowed given by the United States National Institute for Standards and Technology (NIST) in recognition of superior quality and performance excellence.
5 Multiple choice questions
- Costs associated with quality failures uncovered before products are delivered to customers.
- Costs resulting from inspection used to assess quality levels.
- a product's fitness for consumption in terms of meeting customers' needs and desires.
- An acronym for the five steps at the heart of the Six sigma process: define, measure, analyze, improve, and control.
- a measure of the variability or dispersion of a population, data set or distribution.
5 True/False questions
design quality → a measure of how well a product's designed features match up to the requirements of a given customer group.
Design for Six Sigma (DFSS) → a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.
histogram → a graphical representation of the distribution of values.
cause and effect diagrams (CEDs) → a framework for quantifying the total cost of quality-related efforts and deficiencies.
14. quality management → A management approach that establishes an organization wide focus on quality.