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5 Written questions

5 Matching questions

  1. Six Sigma
  2. conformance quality
  3. Design for Six Sigma (DFSS)
  4. histogram
  5. product quality
  1. a a product's fitness for consumption in terms of meeting customers' needs and desires.
  2. b a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.
  3. c a design approach that balances customer requirements with the constraints and capabilities of the supporting manufacturing and service processes.
  4. d a graphical representation of the distribution of values.
  5. e a measure of whether or not a delivered product meets its design specifications.

5 Multiple choice questions

  1. Diagrams that show the causes of certain outcomes. Aka fish bone diagrams or ishikawa charts.
  2. An integrated business management strategy aimed at embedding awareness of quality in all organizational processes.
  3. Costs resulting from inspection used to assess quality levels.
  4. costs associated with efforts to prevent product defects and associated failure and appraisal costs.
  5. a framework for quantifying the total cost of quality-related efforts and deficiencies.

5 True/False questions

  1. plan-do-check-act cycle (PDCA)a process for improving quality that describes the sequence used to solve problems and improve quality continuously over time; aka the DEMING WHEEL or DEMING CYCLE.


  2. design qualitya product's fitness for consumption in terms of meeting customers' needs and desires.


  3. ISO 9000A set of internationally accepted standards for business quality management systems.


  4. external failure costscosts associated with quality failures uncovered after products reach customers.


  5. check sheeta tool for collecting, organizing, and displaying data with the goal of revealing underlying patterns.


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