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5 Written questions

5 Matching questions

  1. plan-do-check-act cycle (PDCA)
  2. design quality
  3. Malcom Baldrige National Quality Award
  4. Design for Six Sigma (DFSS)
  5. product quality
  1. a a design approach that balances customer requirements with the constraints and capabilities of the supporting manufacturing and service processes.
  2. b a measure of how well a product's designed features match up to the requirements of a given customer group.
  3. c a product's fitness for consumption in terms of meeting customers' needs and desires.
  4. d a process for improving quality that describes the sequence used to solve problems and improve quality continuously over time; aka the DEMING WHEEL or DEMING CYCLE.
  5. e a national quality award bestowed given by the United States National Institute for Standards and Technology (NIST) in recognition of superior quality and performance excellence.

5 Multiple choice questions

  1. Costs resulting from inspection used to assess quality levels.
  2. a measure of the variability or dispersion of a population, data set or distribution.
  3. An integrated business management strategy aimed at embedding awareness of quality in all organizational processes.
  4. a framework for quantifying the total cost of quality-related efforts and deficiencies.
  5. costs associated with efforts to prevent product defects and associated failure and appraisal costs.

5 True/False questions

  1. internal failure costsCosts associated with quality failures uncovered before products are delivered to customers.

          

  2. external failure costsCosts associated with quality failures uncovered before products are delivered to customers.

          

  3. Six Sigmaa graphical representation of the distribution of values.

          

  4. check sheeta management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.

          

  5. ISO 9000A set of internationally accepted standards for business quality management systems.