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5 Written questions

5 Matching questions

  1. Six Sigma
  2. appraisal costs
  3. check sheet
  4. prevention costs
  5. external failure costs
  1. a costs associated with efforts to prevent product defects and associated failure and appraisal costs.
  2. b costs associated with quality failures uncovered after products reach customers.
  3. c a tool for collecting, organizing, and displaying data with the goal of revealing underlying patterns.
  4. d Costs resulting from inspection used to assess quality levels.
  5. e a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.

5 Multiple choice questions

  1. a graphical representation of the distribution of values.
  2. a measure of the variability or dispersion of a population, data set or distribution.
  3. A set of internationally accepted standards for business quality management systems.
  4. Diagrams that show the causes of certain outcomes. Aka fish bone diagrams or ishikawa charts.
  5. a measure of how well a product's designed features match up to the requirements of a given customer group.

5 True/False questions

  1. Malcom Baldrige National Quality Awarda national quality award bestowed given by the United States National Institute for Standards and Technology (NIST) in recognition of superior quality and performance excellence.

          

  2. product qualitya product's fitness for consumption in terms of meeting customers' needs and desires.

          

  3. Pareto analysisa technique for separating the critical few causes of problems for the trivial many.

          

  4. plan-do-check-act cycle (PDCA)a tool for collecting, organizing, and displaying data with the goal of revealing underlying patterns.

          

  5. Design for Six Sigma (DFSS)a design approach that balances customer requirements with the constraints and capabilities of the supporting manufacturing and service processes.