5 Written questions
5 Matching questions
- Six Sigma
- conformance quality
- Design for Six Sigma (DFSS)
- product quality
- a a product's fitness for consumption in terms of meeting customers' needs and desires.
- b a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.
- c a design approach that balances customer requirements with the constraints and capabilities of the supporting manufacturing and service processes.
- d a graphical representation of the distribution of values.
- e a measure of whether or not a delivered product meets its design specifications.
5 Multiple choice questions
- Diagrams that show the causes of certain outcomes. Aka fish bone diagrams or ishikawa charts.
- An integrated business management strategy aimed at embedding awareness of quality in all organizational processes.
- Costs resulting from inspection used to assess quality levels.
- costs associated with efforts to prevent product defects and associated failure and appraisal costs.
- a framework for quantifying the total cost of quality-related efforts and deficiencies.
5 True/False questions
plan-do-check-act cycle (PDCA) → a process for improving quality that describes the sequence used to solve problems and improve quality continuously over time; aka the DEMING WHEEL or DEMING CYCLE.
design quality → a product's fitness for consumption in terms of meeting customers' needs and desires.
ISO 9000 → A set of internationally accepted standards for business quality management systems.
external failure costs → costs associated with quality failures uncovered after products reach customers.
check sheet → a tool for collecting, organizing, and displaying data with the goal of revealing underlying patterns.