5 Written questions
5 Matching questions
- external failure costs
- Six Sigma
- design quality
- conformance quality
- a a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.
- b a measure of whether or not a delivered product meets its design specifications.
- c An acronym for the five steps at the heart of the Six sigma process: define, measure, analyze, improve, and control.
- d a measure of how well a product's designed features match up to the requirements of a given customer group.
- e costs associated with quality failures uncovered after products reach customers.
5 Multiple choice questions
- A management approach that establishes an organization wide focus on quality.
- Diagrams that show the causes of certain outcomes. Aka fish bone diagrams or ishikawa charts.
- a design approach that balances customer requirements with the constraints and capabilities of the supporting manufacturing and service processes.
- An integrated business management strategy aimed at embedding awareness of quality in all organizational processes.
- a process for improving quality that describes the sequence used to solve problems and improve quality continuously over time; aka the DEMING WHEEL or DEMING CYCLE.
5 True/False questions
check sheet → a tool for collecting, organizing, and displaying data with the goal of revealing underlying patterns.
ISO 9000 → A set of internationally accepted standards for business quality management systems.
Malcom Baldrige National Quality Award → a national quality award bestowed given by the United States National Institute for Standards and Technology (NIST) in recognition of superior quality and performance excellence.
product quality → a measure of how well a product's designed features match up to the requirements of a given customer group.
standard deviation → a measure of the variability or dispersion of a population, data set or distribution.