5 Written questions
5 Matching questions
- Six Sigma
- Pareto analysis
- Cost of quality (COQ)
- standard deviation
- a a graphical representation of the distribution of values.
- b a framework for quantifying the total cost of quality-related efforts and deficiencies.
- c a measure of the variability or dispersion of a population, data set or distribution.
- d a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.
- e a technique for separating the critical few causes of problems for the trivial many.
5 Multiple choice questions
- An integrated business management strategy aimed at embedding awareness of quality in all organizational processes.
- a tool for collecting, organizing, and displaying data with the goal of revealing underlying patterns.
- a product's fitness for consumption in terms of meeting customers' needs and desires.
- costs associated with quality failures uncovered after products reach customers.
- a process for improving quality that describes the sequence used to solve problems and improve quality continuously over time; aka the DEMING WHEEL or DEMING CYCLE.
5 True/False questions
prevention costs → Costs resulting from inspection used to assess quality levels.
conformance quality → a measure of whether or not a delivered product meets its design specifications.
DMAIC → An acronym for the five steps at the heart of the Six sigma process: define, measure, analyze, improve, and control.
14. quality management → A management approach that establishes an organization wide focus on quality.
appraisal costs → costs associated with efforts to prevent product defects and associated failure and appraisal costs.