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5 Written questions

5 Matching questions

  1. ISO 9000
  2. Pareto analysis
  3. check sheet
  4. Design for Six Sigma (DFSS)
  5. Malcom Baldrige National Quality Award
  1. a a tool for collecting, organizing, and displaying data with the goal of revealing underlying patterns.
  2. b a technique for separating the critical few causes of problems for the trivial many.
  3. c a national quality award bestowed given by the United States National Institute for Standards and Technology (NIST) in recognition of superior quality and performance excellence.
  4. d A set of internationally accepted standards for business quality management systems.
  5. e a design approach that balances customer requirements with the constraints and capabilities of the supporting manufacturing and service processes.

5 Multiple choice questions

  1. a framework for quantifying the total cost of quality-related efforts and deficiencies.
  2. A management approach that establishes an organization wide focus on quality.
  3. costs associated with efforts to prevent product defects and associated failure and appraisal costs.
  4. a process for improving quality that describes the sequence used to solve problems and improve quality continuously over time; aka the DEMING WHEEL or DEMING CYCLE.
  5. An acronym for the five steps at the heart of the Six sigma process: define, measure, analyze, improve, and control.

5 True/False questions

  1. Total Quality Management (TQM)A management approach that establishes an organization wide focus on quality.

          

  2. internal failure costscosts associated with quality failures uncovered after products reach customers.

          

  3. cause and effect diagrams (CEDs)a framework for quantifying the total cost of quality-related efforts and deficiencies.

          

  4. appraisal costsCosts resulting from inspection used to assess quality levels.

          

  5. conformance qualitya product's fitness for consumption in terms of meeting customers' needs and desires.

          

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