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5 Written questions

5 Matching questions

  1. DMAIC
  2. internal failure costs
  3. 14. quality management
  4. appraisal costs
  5. standard deviation
  1. a Costs associated with quality failures uncovered before products are delivered to customers.
  2. b a measure of the variability or dispersion of a population, data set or distribution.
  3. c A management approach that establishes an organization wide focus on quality.
  4. d Costs resulting from inspection used to assess quality levels.
  5. e An acronym for the five steps at the heart of the Six sigma process: define, measure, analyze, improve, and control.

5 Multiple choice questions

  1. a process for improving quality that describes the sequence used to solve problems and improve quality continuously over time; aka the DEMING WHEEL or DEMING CYCLE.
  2. a graphical representation of the distribution of values.
  3. a measure of how well a product's designed features match up to the requirements of a given customer group.
  4. a national quality award bestowed given by the United States National Institute for Standards and Technology (NIST) in recognition of superior quality and performance excellence.
  5. A set of internationally accepted standards for business quality management systems.

5 True/False questions

  1. conformance qualitya product's fitness for consumption in terms of meeting customers' needs and desires.

          

  2. Total Quality Management (TQM)An integrated business management strategy aimed at embedding awareness of quality in all organizational processes.

          

  3. Cost of quality (COQ)a framework for quantifying the total cost of quality-related efforts and deficiencies.

          

  4. product qualitya measure of how well a product's designed features match up to the requirements of a given customer group.

          

  5. check sheeta tool for collecting, organizing, and displaying data with the goal of revealing underlying patterns.