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5 Written questions

5 Matching questions

  1. Malcom Baldrige National Quality Award
  2. external failure costs
  3. ISO 9000
  4. plan-do-check-act cycle (PDCA)
  5. Total Quality Management (TQM)
  1. a An integrated business management strategy aimed at embedding awareness of quality in all organizational processes.
  2. b a process for improving quality that describes the sequence used to solve problems and improve quality continuously over time; aka the DEMING WHEEL or DEMING CYCLE.
  3. c costs associated with quality failures uncovered after products reach customers.
  4. d A set of internationally accepted standards for business quality management systems.
  5. e a national quality award bestowed given by the United States National Institute for Standards and Technology (NIST) in recognition of superior quality and performance excellence.

5 Multiple choice questions

  1. Costs associated with quality failures uncovered before products are delivered to customers.
  2. Costs resulting from inspection used to assess quality levels.
  3. a product's fitness for consumption in terms of meeting customers' needs and desires.
  4. An acronym for the five steps at the heart of the Six sigma process: define, measure, analyze, improve, and control.
  5. a measure of the variability or dispersion of a population, data set or distribution.

5 True/False questions

  1. design qualitya measure of how well a product's designed features match up to the requirements of a given customer group.


  2. Design for Six Sigma (DFSS)a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.


  3. histograma graphical representation of the distribution of values.


  4. cause and effect diagrams (CEDs)a framework for quantifying the total cost of quality-related efforts and deficiencies.


  5. 14. quality managementA management approach that establishes an organization wide focus on quality.