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5 Written questions

5 Matching questions

  1. Six Sigma
  2. Pareto analysis
  3. Cost of quality (COQ)
  4. histogram
  5. standard deviation
  1. a a graphical representation of the distribution of values.
  2. b a framework for quantifying the total cost of quality-related efforts and deficiencies.
  3. c a measure of the variability or dispersion of a population, data set or distribution.
  4. d a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.
  5. e a technique for separating the critical few causes of problems for the trivial many.

5 Multiple choice questions

  1. An integrated business management strategy aimed at embedding awareness of quality in all organizational processes.
  2. a tool for collecting, organizing, and displaying data with the goal of revealing underlying patterns.
  3. a product's fitness for consumption in terms of meeting customers' needs and desires.
  4. costs associated with quality failures uncovered after products reach customers.
  5. a process for improving quality that describes the sequence used to solve problems and improve quality continuously over time; aka the DEMING WHEEL or DEMING CYCLE.

5 True/False questions

  1. prevention costsCosts resulting from inspection used to assess quality levels.


  2. conformance qualitya measure of whether or not a delivered product meets its design specifications.


  3. DMAICAn acronym for the five steps at the heart of the Six sigma process: define, measure, analyze, improve, and control.


  4. 14. quality managementA management approach that establishes an organization wide focus on quality.


  5. appraisal costscosts associated with efforts to prevent product defects and associated failure and appraisal costs.