How can we help?

You can also find more resources in our Help Center.

33 terms

Principles of Management Ch. 4

STUDY
PLAY
ethics
the code of moral principles and values that governs the behaviors of a person or group with respect to what is wrong or right
ethical dilemna
a situation arises when all alternative choices or behaviors are deemed undesirable because of potentially negative consequences, making it difficult to distinguish between right or wrong
utilitarian approach
the ethical concept that moral behaviors produce the greatest good for the greatest number
individualism approach
the ethical concept that acts are moral when they promote an individual's best long-term interests
moral-rights approach
the ethical concept that moral decisions are those that best maintain the rights of those people affected by them
6 moral rights: the right to free consent
Individuals are to be treated only as they knowingly and freely consent to be treated
6 moral rights: the right to privacy
individuals can choose to do as they please away from work and have control of information about their private life
6 moral rights: the right of freedom of conscience
individuals may refrain from carrying out any order that violates their moral or religious norms
6 moral rights: the right to free speech
individuals may criticize truthfully the ethics or legality of actions of others.
6 moral rights: the right to due process
Individuals have a right to an impartial hearing and fair treatment
6 moral rights: the right to life and safety
Individuals have a right to live without endangerments or violation of their health and safety
Justice Approach
the ethical concept that moral decisions must be based on standards of equity, fairness, and impartiality
Distributive Justice
The concept that different treatment of people should not be based on arbritrary characteristics. In the cases of arbitrative justice, people should be treated differently in proportion to the differences between them
Procedural Justice
The concept that rules should be clearly stated and consistently and impartially enforced
Compensatory Justice
the concept that individuals should be compensated for the cost of their injuries by the party responsible and also that individuals should not be held responsible for matters over which they have no control.
preconventional level
employees follows rule to avoid punishment, acts in own interest. obedience for its own sake. managers use an autocratic leadership style that is coercive. Employee behavior oriented toward task accomplishment
conventional level
employees lives up to the expectations of others. fulfills duties and obligations of social system. upholds laws. managers use a guiding, encouraging leadership style and encourage work group collaboration.
postconventional
follows self-chosen principles of justice and right. aware that people hold different values and seeks creative solutions to ethical dilemnas, balances concern for individuals with concern for common good. Transforming or servant leadership, and empowered employees who participate fully in governance of organization.
corporate social responsibility(CSR)
the obligation of organization management to make decisions and take actions that will enhance the welfare and interests of societyas well as the organization.
stakeholder
any group within or outside the organization that has a stake in the organization's performance
stakeholder
any group within or outside the organization that has a stake in the organization's performance
bottom-of-the-pyramid concept
the idea that large corporations can both alleviate social problems and make a profit selling goods and services to the world's poorest people
sustainability
economic development that generates wealth and meets the needs of the current population while preserving the environment for the needs of future generations
economic and ethical respnsibilities
required activities that concern the financial well-being of the organization and the legal and ethical responsibilities.
discretionary responsibility
organizational responsibility that is voluntary and guided by the organization's desire to make social contributions not mandated by economics, law, or ethics.
ethical leadership
providing strategy and being a role model for organization to make legal and moral choices and to be a good citizen of the community
code of ethics
a formal statement of the organization's values regarding ethics and social issues. exist in 2 types- principle and policy based statements
principle-based statement
designed to affect corporate culture- define fundamental values and contain general language about company responsibilities, quality of products, and treatment of employees.
policy-based statement
generally outline the procedures to be used in specific ethical situations
ethics committee
a group of executives assigned to oversee an organization's ethics by ruling on questionable issues and disciplining violators
chief ethics officer
a company executive who oversees ethics and legal compliance
ethics training
training programs to help employees deal with ethical questions and values
whistle-blowing
the disclosure by an employee of illegal, immoral, or illegitimate practices by an organization