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Emotional Intelligence

Terms in this set (32)

The daily challenge of dealing effectively with emotions is critical to the human condition because our brains are hard-wired to give ____ the upper hand.
A.) Emotions
Q.) The ______ is where your emotions are produced.
Limbic system
Q.) _________ requires effective communication between the rational and emotional centers of the brain.
Emotional Intelligence.
Q.) The communication between your emotional and rational "brains" is the ________ of emotional intelligence.
Physical source
Q.) All emotions are derivations of five core feelings:
Happiness, Sadness, Anger, Fear and Shame.
When something generates a prolonged emotional reaction in you, it's called a "________". Your reaction to your triggers is shaped by your personal history, which includes your experience with similar situations.
trigger events.
Q.) __________ is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships.
Emotional Intelligence.
Q.) ___________ is your ability to learn, and it's the same at age 15 as it is at age 50. EQ on the other hand is a flexible skill that can be learned.
Intelligence.
__________ is the final piece in the puzzle. It's the stable "Style" that defines each of us. It is a result of your preferences, such as your inclination to introversion or extroversion.
Personality
Q.) IQ, EQ, and Personality assessed together are the best way to get a picture of the ___________. When you measure all three in a single individual, they don't overlap much.
Whole Person.
Q.) _____ is so critical to success that it accounts for 58 percent of performance in all job types.
EQ (Emotional Intelligence).
Q.) To truly improve your ability in the ______ emotional intelligence skills, you need to better understand each skill and what it looks like in action.
Four
Q.) The four emotional intelligence skills pair up under two primary competencies __________ and _________.
Personal Competence and Social Competence
Q.) ___________ is made up of your self-awareness and self management skills, which focus more on your interactions with other people, it is your ability to stay aware of your emotions and manage your behavior and tendencies.
Personal Competence.
Q.) _________ is made up of your social awareness and relationship management skills, it is your ability to understand other people's moods, behavior and motives in order to improve the quality of your relationships.
Social Competence.
Q.) _________ is your ability to accurately perceive your own emotions in the moment and understand your tendencies across situations. It includes staying on top of your typical reactions to specific events, challenges and people.
Self-Awareness
Q.) ___________ is what happens when you act, or do not act. It is dependent on your self-awareness and is the second major part of personal competence. It is your ability to use your awareness of your emotions to stay flexible and direct your behavior positively.
Self Management.
Q.) The first component of social competence, __________ is a foundational skill. It is your ability to accurately pick up on emotions in other people and understand what is really going on with them.
social awareness.
Q.) ________ and _______ are the most important elements of social awareness.
Listening and observing.
Q.) _________ make their living watching others in their natural state without letting their own thoughts and feelings disturb the observation. This is social awareness in its purest form.
Anthropologists.
Q.) Though ________ is the second component of social competence, this skill often taps into your abilities in the first three emotional intelligence skills; self-awareness, self-management and social awareness.
Relationship management.
Q.) _________________ is your ability to use your awareness of your own emotions and those of others to manage interactions successfully.
Relationship Management.
Q.) Relationship management poses the greatest challenge for most people during times of _________.
Stress
Q.) ________ is the term neurologists use to describe the brain's ability to change.
Plasticity
Q.) Simply put, to be ______ is to know yourself as you really are.
self-aware
Q.) When you don't stop to think about your feelings - including how they are influencing your behavior now, and will continue to do so in the future - you set yourself up to be a frequent victim of ________.
Emotional Hijackings.
In the timeless classic, War and Peace, Leo Tolstoy wrote that the two strongest warriors are
Time and Patience
Body language that matches the emotions being expressed
Synchrony
Q.) One of the intriguing things about building an acute sense of social awareness is that _______,_______ and _______have been shown to translate across many different cultures.
emotions, facial expressions and body language.
Q.) Your sixth sense is considered your______.
Emotions.
The _______ communicate more than any other part of the human anatomy.
eyes
Q.) Working on a relationship takes time, effort, and know-how. The know-how is _________________.
Emotional Intelligence
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