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a set of two or more interrelated components that interact to achieve a goal


facts that are collected, recorded, stored and processed by an information system


data that have been organized and processed to provide meaning to a user

Goal conflict

occurs when a decision or action of a subsystem in inconsistent with another subsystem or the system as a whole

goal congruence

is achieved when a subsystem achieves its goals while contributing to the organizatinos overall goal

Information overload

passing the limit to the amount of information the human mind can effectively absorb and process


the entire system of organizational activities is greater than the sum of each individual part

relevant, reliable, complete, timely, understandable, verifiable, accessible

characteristics that make information useful

accounting information system

a system that collects, records, stores, and processes data to produce information for decision makers.

inbound logistics, operations, outbound logistics, marketing and sales, service

Value chain

Product differentiation, low cost

two basic business strategies

Variety based, needs based, access based

three strategic positions

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