SPC 1017 - Chapters 5-8 Quiz Answers

True or false, listening is the learned process of receiving, interpreting, recalling, evaluating, and responding to verbal and nonverbal messages?
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True or false, listening is the learned process of receiving, interpreting, recalling, evaluating, and responding to verbal and nonverbal messages?
True
Back-channel ques are
A. When you rephrase the message into your own words
B. The verbal and nonverbal signals we send while someone is talking
C. Both a and b
D. None of the above
B. The verbal and nonverbal signals we send while someone is talking
Paraphrasing is
A. When you rephrase the message into your own words
B. The verbal and nonverbal signals we send while someone is talking
C. Both a and b
D. None of the above
A. When you rephrase the message into your own words
Which of the following is not a main purpose of listening:
A. To focus on messages sent by other people
B. To critically evaluate other people's messages
C. To monitor nonverbal signals
D. To crush our enemies
D. To crush our enemies
Which of the following is not a type of listening:
A. Discriminative
B. Informational
C. Critical
D. Fake
D. Fake
Which of the following is not a style of listening
A. People oriented
B. Action oriented
C. Time oriented
D. Enemy oriented
D. Enemy oriented
Physiological noise can interfere with our ability to process incoming information. Physiological noise stems from which of the following:
A. Physical illness, injury, or bodily stress
B. Moods and level of arousal
C. Both a and b
D. None of the above
A. Physical illness, injury, or bodily stress
Psychological noise can interfere with our ability to process incoming information, Psychological noise stems from which of the following:
A. Physical illness, injury, or bodily stress
B. Moods and level of arousal
C. Both a and b
D. None of the above
B. Moods and level of arousal
True or false, selective attention refers to our tendency to pay attention to the messages that benefit us in some way and filter others out.
True
Which of the following is not considered a bad listening practice:
A. Interrupting
B. Distorted listening
C. Dialogue
D. Eavesdropping
C. Dialogue
True or false, pseudo-listening is behaving as if you're paying attention to a speaker when you're actually not?TrueTo improve listening at the evaluating stage you should do any of the following except A. Separate facts, inferences, and judgements B. Be aware of your own biases and how your perceptual filters can create barriers to effective listening C. Be familiar with and able to identify persuasive strategies and fallacies of reasoning D. Decide best how to deploy humor to catch the other person off guardD. Decide best how to deploy humor to catch the other person off guardTrue or false, active listening refers to the process of pairing outwardly visible positive listening behaviors with positive cognitive listening practices?TrueInternal dialogue is a more structured way to engage in active listening and includes all of the following except: A. Covert coaching B. Sensory spondylosis C. Self-reinforcement D. Covert questioningB. Sensory spondylosisWhich of the following is a good way to improve critical listening: A. Accept at face value speakers who set up "either/or" options B. Ask questions C. Attempt to read the speaker's mind D. None of the aboveB. Ask questionsMirroring is when A. The listener replicates the nonverbal signals of a speaker in order to build rapport and project empathy B. The listener takes time to adjust their appearance to better attract the speaker C. The speaker copies the listener's verbal statements D. None of the aboveA. The listener replicates the nonverbal signals of a speaker in order to build rapport and project empathyA ____ context communication style is one on which much of the meaning generated within an interaction comes from the verbal communication rather than nonverbal cues. A. High B. Low C. Flat D. BoldB. LowA ____ context communication style comes from nonverbals and contextual cues. A. High B. Low C. Flat D. BoldA. HighWhich of the following are all good ways of giving feedback to others: A. Be specific, be descriptive, be positive, be constructive B. Be vague, be negative, be destructive, be irrelevant C. Point out every flaw and use shaming language D. None of the aboveA. Be specific, be descriptive, be positive, be constructiveWhen giving feedback to yourself A. Evaluate yourself with the context of the task or assignment guidelines B. Identify strengths and weaknesses C. Set goals for next time D. All of the aboveD. All of the aboveTrue or false, interpersonal communication is the process of exchanging messages between people whose lives mutually influence one another in unique ways in relation to social and cultural norms.TrueTrue or false, interpersonal communication competence is the ability to communicate effectively and appropriately in personal relationships?TrueDTR talk stand for: A. Demeaning the relationship B. Defining the relationship C. Devaluing the relationship D. Developing the relationshipB. Defining the relationshipPersonal idioms are unique to certain relationship, and they create A. a sense of belonging due to the inside meaning shared by the relational partners B. a sense of exclusion due to the inside meaning shared by the relational partners C. a chance to exploit a partner's weakness to get what you want D. none of the aboveA. a sense of belonging due to the inside meaning shared by the relational partnersTrue or false, relationship routines are communicative acts that create a sense of instability in a relationship that ultimately lead to its dissolution.FalseTrue or false, interpersonal conflict occurs in interactions where there are compatible goals, abundant resources, or similar viewpoints?FalseWhich of the following are the five styles for managing conflict: A. Competing, collaborating, avoiding, accommodating, and compromising B. Violence, shouting, running away, posturing, and not letting them get a word in edgewise C. Cognitive behavioral therapy, phallogocentric, heteroglossic, and topsy-turvy D. None of the aboveA. Competing, collaborating, avoiding, accommodating, and compromisingIndividualistic cultures emphasize A. The group over the individual B. The individual over the group C. Animals over humans D. Conformity over nonconformityB. The individual over the groupCollectivistic cultures emphasize: A. The group over the individual B. The individual over the group C. Animals over humans D. Nonconformity over conformityA. The group over the individualTrue or false, mindreading is communication in which one person attributes something to the other using generalizations.TrueTrue or false, emotions are physiological, behavioral, and/or communicative reactions to stimuli that are cognitively processed and experienced as emotional.TruePrimary emotions include A. Joy B. Distress C. Disgust D. All of the aboveD. All of the above______ emotions are experienced similarly across cultures. A. Primary B. Secondary C. Tertiary D. UniversalA. PrimaryTrue or false, secondary emotions requires higher order thinking?TrueEmotional contagion is A. A virus that must be stamped out B. The spreading of emotion from one person to another C. When we communicate thoughts and feelings surrounding an emotional event D. None of the aboveB. The spreading of emotion from one person to anotherSocial penetration theory A. Can be applied to a variety of interpersonal interactions in order to understand what parts of ourselves are open, hidden, and unknown B. States that we evaluate ourselves based on how we compare with others C. States that as we get to know someone, we engage in a reciprocal process of self-disclosure that changes in breadth and depth and affects how a relationship develops D. None of the aboveC. States that as we get to know someone, we engage in a reciprocal process of self-disclosure that changes in breadth and depth and affects how a relationship developsSocial comparison theory A. Can be applied to a variety of interpersonal interactions in order to understand what parts of ourselves are open, hidden, and unknown B. States that we evaluate ourselves based on how we compare with others C. States that as we get to know someone, we engage in a reciprocal process of self-disclosure that changes in breadth and depth and affects how a relationship develops D. None of the aboveB. States that we evaluate ourselves based on how we compare with othersThe Johari window A. Can be applied to a variety of interpersonal interactions in order to understand what parts of ourselves are open, hidden, and unknown B. States that we evaluate ourselves based on how we compare with others C. States that as we get to know someone, we engage in a reciprocal process of self-disclosure that changes in breadth and depth and affects how a relationship develops D. None of the aboveA. Can be applied to a variety of interpersonal interactions in order to understand what parts of ourselves are open, hidden, and unknownDispositional attribution A. Connects the cause of disclosure to personality B. Identifies the cause of disclosure with the context or surroundings in which it takes place C. Identifies the relationship between sender and receiver D. None of the aboveA. Connects the cause of disclosure to personalitySituational attributions A. Connects the cause of disclosure to personality B. Identifies the cause of disclosure with the context or surroundings in which it takes place C. Identifies the relationship between sender and receiver D. None of the aboveB. Identifies the cause of disclosure with the context or surroundings in which it takes placeThese stages of relational interaction are part of coming together A. Differentiating, circumscribing, stagnating, avoiding B. Initiating, experimenting, intensifying, integrating, bonding C. Both a and b D. None of the aboveB. Initiating, experimenting, intensifying, integrating, bondingThese stages of relational interaction are part of coming apart A. Differentiating, circumscribing, stagnating, avoiding B. Initiating, experimenting, intensifying, integrating, bonding C. Both a and b D. None of the aboveA. Differentiating, circumscribing, stagnating, avoidingTrue or false, social exchange theory essentially entails a weighing of the costs and rewards in a given relationship?TrueTrue or false, reciprocal friendships are mutually pleasurable relationships between acquaintances or associates that lack commitment of associative friendships?FalseTrue or false, associative friendships are solid interpersonal relationships between people who are equals with a shared sense of loyalty and commitment?FalseReceptive friendships A. Include a status differential that makes the relationship asymmetrical B. Have the closeness of a friendship and the sexual activity of a romantic partnership C. Are mutually pleasurable relationships that start at work D. Are solid relationships between two equalsA. Include a status differential that makes the relationship asymmetricalFriends with benefits A. Include a status differential that makes the relationship asymmetrical B. Have the closeness of a friendship and the sexual activity of a romantic partnership C. Are mutually pleasurable relationships that start at work D. Are solid relationships between two equalsB. Have the closeness of a friendship and the sexual activity of a romantic partnershipTrue or false, in friendships less closeness always leads to less satisfaction?FalseTrue or false, there are less opportunities for friendships in adulthood because we are settling into careers, nourishing long-term romantic relationships, or having children?TrueFamily of origin A. Refers to relatives connected by blood or other traditional legal bonds such as marriage or adoption B. Refers to people who share the same household and are connected by blood, legal bond, or who act/live as if they are connected by either C. Two heterosexual married parents and one or more children D. None of the aboveA. Refers to relatives connected by blood or other traditional legal bonds such as marriage or adoptionFamily of orientation A. Refers to relatives connected by blood or other traditional legal bonds such as marriage or adoption B. Refers to people who share the same household and are connected by blood, legal bond, or who act/live as if they are connected by either C. Two heterosexual married parents and one or more children D. None of the aboveB. Refers to people who share the same household and are connected by blood, legal bond, or who act/live as if they are connected by eitherPatterned family interactions A. Are more formal, occur less frequently, vary widely from family to family B. Are the most frequent rituals and do not have the degree of formality of traditions or celebrations C. May be culturally specific, help transmit values and memories through generations, and include rites of passage and religious and secular holiday celebrations D. None of the aboveB. Are the most frequent rituals and do not have the degree of formality of traditions or celebrationsFamily traditions A. Are more formal, occur less frequently, vary widely from family to family B. Are the most frequent rituals and do not have the degree of formality of traditions or celebrations C. May be culturally specific, help transmit values and memories through generations, and include rites of passage and religious and secular holiday celebrations D. None of the aboveA. Are more formal, occur less frequently, vary widely from family to familyFamily celebrations A. Are more formal, occur less frequently, vary widely from family to family B. Are the most frequent rituals and do not have the degree of formality of traditions or celebrations C. May be culturally specific, help transmit values and memories through generations, and include rites of passage and religious and secular holiday celebrations D. None of the aboveMembers within a family with a high conversation orientation A. Do not interact with each other as often, and topics of conversation are more restricted, as some thoughts are considered private B. Communicate with each other freely and frequently about activities, thoughts, and feelings C. Foster a climate of uniformity, and parents decide guidelines for that to conform to D. Encourages diversity of beliefs, attitudes, values, and behaviors and assertion of individualityB. Communicate with each other freely and frequently about activities, thoughts, and feelingsMembers within a family with low conversation orientation A. Do not interact with each other as often, and topics of conversation are more restricted, as some thoughts are considered private B. Communicate with each other freely and frequently about activities, thoughts, and feelings C. Foster a climate of uniformity, and parents decide guidelines for that to conform to D. Encourages diversity of beliefs, attitudes, values, and behaviors and assertion of individualityA. Do not interact with each other as often, and topics of conversation are more restricted, as some thoughts are considered privateA family with a high conformity orientation A. Do not interact with each other as often, and topics of conversation are more restricted, as some thoughts are considered private B. Communicate with each other freely and frequently about activities, thoughts, and feelings C. Foster a climate of uniformity, and parents decide guidelines for that to conform to D. Encourages diversity of beliefs, attitudes, values, and behaviors and assertion of individualityC. Foster a climate of uniformity, and parents decide guidelines for that to conform toA family with a low conformity orientation A. Do not interact with each other as often, and topics of conversation are more restricted, as some thoughts are considered private B. Communicate with each other freely and frequently about activities, thoughts, and feelings C. Foster a climate of uniformity, and parents decide guidelines for that to conform to D. Encourages diversity of beliefs, attitudes, values, and behaviors and assertion of individualityD. Encourages diversity of beliefs, attitudes, values, and behaviors and assertion of individuality________ love is affection felt between two people whose lives are interdependent. A. Passionate B. Companionate C. Platonic D. AgapeB. CompanionateFriendships are A. Involuntary intrapersonal relationships between a group of people B. Relationships between people who are not equals C. Voluntary interpersonal relationships between two people who are usually equal D. None of the aboveC. Voluntary interpersonal relationships between two people who are usually equalTrue or false, culture is defined as the ongoing negotiation of learned and patterned beliefs, attitudes, values, and behaviors?TrueTrue or false, personal identities include the components of self that are primarily interpersonal and connected to our life experiences?TrueTrue or false, social identities are the components of self that are derived from involvement in social groups with which we are interpersonally committed?TrueCultural identities are A. Based on socially constructed categories that teach us a way of being and include expectations for social behavior B. Personal, social, or cultural identities that are placed on us by others C. Those that we claim for ourselves D. None of the aboveA. Based on socially constructed categories that teach us a way of being and include expectations for social behaviorAscribed identities are A. Based on socially constructed categories that teach us a way of being and include expectations for social behavior B. Personal, social, or cultural identities that are placed on us by others C. Those that we claim for ourselves D. None of the aboveB. Personal, social, or cultural identities that are placed on us by othersAvowed identities are A. Based on socially constructed categories that teach us a way of being and include expectations for social behavior B. Personal, social, or cultural identities that are placed on us by others C. Those that we claim for ourselves D. None of the aboveC. Those that we claim for ourselvesDominant identities A. Historically had and currently have more resources and influence B. Historically had and currently have less resources and influence C. Do not exist D. All of the aboveA. Historically had and currently have more resources and influenceNondominant identities A. Historically had and currently have more resources and influence B. Historically had and currently have less resources and influence C. Do not exist D. All of the aboveB. Historically had and currently have less resources and influenceTrue or false, individuals may attempt to assimilate into a dominant culture by changing their appearance, their mannerisms, the way they talk, or even their name?TrueTrue or false, social constructionism is a view that argues the self is formed through our interactions with others and in relationship to social, cultural, and political contexts?TrueTrue or false, code-switching involves changing from one way of speaking to another between or within interactionsTrueGender is A. Based on biological characteristics, including external genitalia, internal sex organs and hormones B. An identity based on internalized cultural notions of masculinity and femininity that is constructed through communication C. A system of social structures and practices that maintains the values, priorities and interests of men as a group D. None of the aboveB. An identity based on internalized cultural notions of masculinity and femininity that is constructed through communicationSex is A. Based on biological characteristics, including external genitalia, internal sex organs and hormones B. An identity based on internalized cultural notions of masculinity and femininity that is constructed through communication C. A system of social structures and practices that maintains the values, priorities and interests of men as a group D. None of the aboveA. Based on biological characteristics, including external genitalia, internal sex organs and hormonesPatriarchy is A. Based on biological characteristics, including external genitalia, internal sex organs and hormones B. An identity based on internalized cultural notions of masculinity and femininity that is constructed through communication C. A system of social structures and practices that maintains the values, priorities and interests of men as a group D. None of the aboveC. A system of social structures and practices that maintains the values, priorities and interests of men as a groupTrue or false, ableism is the system of beliefs and practices that produces a physical and mental standard that is projected as normal for a human being and labels deviations from it abnormal, resulting in unequal treatment and access to resources?TrueEthnocentrism is A. Our tendency to view our own culture as superior to other cultures B. Our tendency to view our own culture as inferior to other cultures C. Our tendency to view alien life, especially Vogons, as a threat to earth D. None of the aboveA. Our tendency to view our own culture as superior to other culturesThe digital divide A. Is the difference in quality between laptops and desktops B. Refers to the unequal access to technology and related skills that exist in much of the world C. Is an image of the Grand Canyon found on Wikipedia D. Does not existB. Refers to the unequal access to technology and related skills that exist in much of the worldTrue or false, thinking dialectically helps us realize tat our experiences often occur in between two different phenomena?TrueDichotomies are A. Unilateral ways of thinking that highlight similarities B. Dualistic ways of thinking that highlight opposites C. Quadratic ways of thinking that mirror octopi D. False comparisons meant to lead you astrayB. Dualistic ways of thinking that highlight oppositesTrue or false, intercultural communication competence is the ability to communicate effectively and appropriately in various cultural contextsTrueMotivation A. Refers to the root of a person's desire to foster intercultural relationships and can be intrinsic or extrinsic B. Is a state of self-and other-monitoring that informs later reflection on communication interactions C. Refers to the ability to continually supplement and revise existing knowledge to create new categories rather than forcing new knowledge into old categories D. Refers to an individual's attitude about and level of comfort in uncertain situationsA. Refers to the root of a person's desire to foster intercultural relationships and can be intrinsic or extrinsicCognitive flexibility A. Refers to the root of a person's desire to foster intercultural relationships and can be intrinsic or extrinsic B. Is a state of self-and other-monitoring that informs later reflection on communication interactions C. Refers to the ability to continually supplement and revise existing knowledge to create new categories rather than forcing new knowledge into old categories D. Refers to an individual's attitude about and level of comfort in uncertain situationsC. Refers to the ability to continually supplement and revise existing knowledge to create new categories rather than forcing new knowledge into old categoriesTolerance for uncertainty A. Refers to the root of a person's desire to foster intercultural relationships and can be intrinsic or extrinsic B. Is a state of self-and other-monitoring that informs later reflection on communication interactions C. Refers to the ability to continually supplement and revise existing knowledge to create new categories rather than forcing new knowledge into old categories D. Refers to an individual's attitude about and level of comfort in uncertain situationsD. Refers to an individual's attitude about and level of comfort in uncertain situationsTrue or false, intersectional reflexivity is a practice by which we acknowledge intersecting identities, both privileged and disadvantaged and implicate ourselves in social hierarchies and inequalities?TrueMindfulness A. Refers to the root of a person's desire to foster intercultural relationships and can be intrinsic or extrinsic B. Is a state of self-and other-monitoring that informs later reflection on communication interactions C. Refers to the ability to continually supplement and revise existing knowledge to create new categories rather than forcing new knowledge into old categories D. Refers to an individual's attitude about and level of comfort in uncertain situationsB. Is a state of self-and other-monitoring that informs later reflection on communication interactions