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Chapter 14- Leading Teams

Terms in this set (22)

Team
A unit of two or more people who share a mission and collective responsibility as they work together to achieve a goal
social facilitation
the tendency for the presence of other people to have a positive impact on the performance of an easy task
Functional team
a manager and his or her subordinates in the formal chain of command
cross-functional team
employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task
Special-purpose team
created outside the formal organization structure to undertake a project of special importance or creativity
Self-managed teams
typically consist of 5 to 20 multi-skilled workers who rotate jobs to produce an entire product or service or at least one complete aspect or portion of a product or service
free riders
team members who attain benefits but do not actively contribute
virtual team
a group made up of geographically or organizationally dispersed members who are linked primarily through advanced information and telecommunications technologies
global team
a cross-border team made up of members of different nationalities whose activities span multiple countries
task specialist role
spend time and energy helping the team reach its goal
socioemotional role
support team members' emotional needs and help strengthen the social entity
Forming
orientation and acquaintance
Storming
individual personalities emerge
Norming
conflicts is resolved and team harmony and unity emerge
Performing
the major emphasis is on problem solving and accomplishing the assigned task
Adjourning
the emphasis is on wrapping up and gearing down
team norm
an informal standard of conduct that is shared by team members and guides their behavior
Conflict
refers to an antagonistic interaction in which one party attempts to block the intentions or goals of another
Task conflict
refers to disagreements among members about the team's task
relationship conflict
refers to interpersonal incompatibility that creates tension and personal animosity among people
Intergrative negotiation
based on a win-win assumption in that all parties want to come up with a creative solution that can benefit both sides
Distributive negotiation
assumes that the size of the "pie" is fixed and each party attempts to get as much of it as a possible
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