Exam #2

Mahira's job performance has declined quite a bit since you hired her. She is always on the job early and stays late; and you can see that she works very hard. Her colleagues have told you how much they enjoy working with Mahira. When you visited with her recently, she said how she was upset about her job performance but she was going to work harder. This is most likely
Click the card to flip 👆
1 / 33
Terms in this set (33)
Mahira's job performance has declined quite a bit since you hired her. She is always on the job early and stays late; and you can see that she works very hard. Her colleagues have told you how much they enjoy working with Mahira. When you visited with her recently, she said how she was upset about her job performance but she was going to work harder. This is most likely
A coaching problem. Chegg says its "A problem that should have been approached as a "shape-up-or-ship-out" problem."
Regarding Kouzes and Posner's first commitment (Clarify values by finding your voice and affirming shared values), which of the following statements is true about their discussion on values?
...
If your employer says, "I can tell you that good, supportive communication is based on congruence, not incongruence," she is referring to (Chegg)
What is communicated, verbally and non-verbally, matches what the individual is thinking and feeling.
Which are of the following are we trying to achieve with each Personal Manager interview?
...
In Kouzes and Posner's Chapter 4, Set the Example, it discusses Confronting Critical Incidents. Which of the following best summarizes this discussion?
...
The typical approach of most people in resolving problems, according to our textbook, is to
select the best solution after evaluating all the alternatives.
In Chapter 4 of The Leadership Challenge (Set the Example), there is a section entitled Watch Your Language. Which of the following best summarizes that discussion?
...
The statements below are related to the rules about brainstorming: (1) people should not evaluate each other's comments while ideas are being generated; (2) even wild ideas should be encouraged; (3) quality is more important than quantity at this stage; and (4) one should not build on the ideas of others.
Only statements 2 and 3 are correct.
In brainstorming the agenda is to get the best of the ideas and need is to develop on them.
If a listener believes that the communicator should be reassured that others have experienced the same type of problem, using the deflecting response can be very effective. One concern with the deflecting response, however, is
it can imply that the communicator's message is not as important as the listener's message.
All of the following are "deposits" into the Emotional Bank Account except
helping team members resolve team conflicts.
Which of the following would be considered a "good problem definition"?A good problem definition includes differentiating factual information from speculative information.Which of the following is true regarding Kouzes and Posner's discussion on a leader's use of words?The president of your organization just flew in for a visit. After you introduce the president to all your employees, he states, "It's great to be with you guys today. I want to meet everyone who has worked so hard to see to it we had a successful year. My time is your time, you guys." He then looks impatiently at his wristwatch. This is an example ofOscar Slugworth founded Slugworth's Chocolates in 1880 and built the company around service and an intense customer focus. The current CEO continues to keep this tradition alive by sharing inspiring stories about Mr. Slugworth with his employees. According to The Leadership Challenge, this practiceIs wise because these old stories can clarify important company values, thus giving direction to employees facing current challenges.Your team has been assigned to deliver a class presentation and has decided to perform a short skit as part of the presentation. Charlie thinks that performing an episode from the old TV series Happy Days would be fun and entertaining. A member of Charlie's team says, "Charlie, that's a dumb idea!" Which step in the analytical problem-solving process is violated by this comment?Evaluate and select an alternative. (Wrong)A manager who brings together teams from different parts of the company and important political support to implement an idea is called a(n):orchestratorAs you and your colleague are thinking about how to get employees to be more innovative, she tells you, "I think that an important part of fostering innovation in our employees is to hold them accountable." You should remark,"I disagree, holding people accountable will reduce the risk factor and therefore innovation will not come about."If you took a test today to measure how creative you are, the scale indicateshow creative you are today. People can learn to be more creativeA manager exclaims, "Are you guys kidding?! The mood in here feels like the losing team's locker room after a basketball game!" She has used which approach to improve creative problem solving?None of the above.Attributes of the personal manager interview (PMI) program are that (1) the interview is regular and private, (2) each meeting should last no longer than 15 minutes, and (3) both the manager and the subordinate prepare an agenda for the meeting.Only statements 1 and 3 are correct.If you were to ask the following of your employees - - What past experiences are like this? Is the reverse also true? Is there anything else? you are trying toReverse the definition This is an example of reverse breakdown of a statementIf you got into the habit of always approaching problems the exact same way, you would be practicing which conceptual block?ConsistancyWhich answer is the best example of global communication?You're always trying to get my attention. Since the statement is not in response to any other statetment it is a global communicationWhile being in a leadership position, according to The Leadership Challenge (Ch. 4, Set the Example), your constituents will determine what is most important to you byWhat you tell them is most important. WrongThe difference between saying "You interrupted my three times in our meeting," and "you are rude," is the difference betweenThe employee who discovers an innovative solution to a problem, plays the role ofIt seems there is a problem with Mansur. You believe that he has the knowledge and ability to do a good job, but lately he has developed an attitude about his colleagues. He doesn't need or want their input on any projects. He says that his work is above standards and he remarks, Can I help it if I work with stupid people?"This is a "don't-worry-be-happy" problem.When using descriptive communication (as opposed to evaluative communication) to help modify the behavior of someone else, what should a person do?Describe the behavior, describe why it's a bad behavior, then describe what will happen (the consequences) if the behavior continues.You describe how frustrated you are over the monthly team meeting and your inability to get the company president to listen to you about a particular important issue. At one point, your employee Arya says, "If I'm hearing you correctly, you're concerned and upset because you believe Sammy doesn't see the urgency of implementing your new cost-reduction program right away?" Arya offered which type of response?ReflectingWhich of the following would be considered "good alternative generation" in the problem solving process?evaluate alternatives after all the alternatives have been proposed. After all the alternatives are generated,the evaluation would be simpler and neatOur text tells us that person-oriented - - as opposed to problem-oriented - - communication focuses onnone of the aboveVienne's boyfriend has been late picking her up for their last several dates and she's beginning to become irritated. And again tonight, her date is late. Which of the following should she say?"This is the fourth time you have been late. I want you to know how much this hurts me. Maybe next time you could call and let me know you are running late."Stephen Covey's Emotional Bank Account conceptis a metaphor for the amount of trust that has been built up in a relationship.