Marketing Essentials - Ch 13
Based on the 2009 text (the orange book).
Terms in this set (5)
The salesperson asks the customer if he or she needs assistance. (i.e. "How may I help you?")
The salesperson simply welcomes the customer to the store. ("Good morning")
The salesperson makes a comment or asks questions about a product in which the customer shows interest.
Expressing yourself without the use of words.
Those that require more than a yes or no answer, such as "What do you dislike about your current item?"
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OTHER SETS BY THIS CREATOR
Marketing Essentials - Ch 38
Marketing Essentials - Ch 37
Marketing Essentials - Ch 36
Marketing Essentials - Ch 35
THIS SET IS OFTEN IN FOLDERS WITH...
Marketing Essentials - Ch 1
Marketing Essentials - Ch 21
Marketing Essentials - Ch 2
Marketing Essentials - Ch 12