management-ch. 11

locus of control

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Terms in this set (7)

locus of control

how much people believe they control their own fate through their own efforts

emotional stability

extent to which people feel secure and unworried and how likely they are to experience negative emotions under pressure.

emotional intelligence

ability to monitor yours and others' feelings and to use this information to guide your thinking and actions

cognitive dissonance

psychological discomfort a person experiences between his or her cognitive attitude and incompatible behavior

causal attribution

inferring causes for observed behavior

state of emotional, mental, and physical exhaustion

fundamental attribution bias

attribute another persons behavior to his or her personal characteristics rather than to situational factors.