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Healthcare ch 4
Terms in this set (46)
Identify with and understand another's feelings
Accept responsibilty because others rely on you
Use good judgment in what you say and do
Willing to be held accountable for your actions
Qualified and capable of preforming a task
Accept and learn from opinions of others
Acceptance of criticism
Display a postive attitude and enjoy work
Tolerant and understanding
Show truthfulness and integrity
Ability to begin or follow through with a task
Adapt to changes and learn new things
willingness to learn
Say or do the kindest or most fitting thing
What are five factors to contribute to good health
Diet, Rest, Excerise, Good Posture, Drug Free.
Three Basic Requirements for the apperance of Uniforms
Clean, Neat, In Good Repair
What color uniform should I wear?
Learn what type + color uniform is required or permitted + follow
the standards established
3 basic rules on shoes that are worn in healthcare
Fit well provide support, Low heels are best, avoid sandals, and open toed shoes
Three ways to control body odors
Good oral hygiene
3 reasons to keep fingernails short + clean
To prevent transmit of germs
You can injure someone
Tear/ puncture gloves
what can be used to keep hands form becoming chapped or dry?
Hand cream or lotion
Why is it important to keep hair back and or pinned when working with patients in health care
Prevents hair from touching patients/residents, falling on a tray or equipment
What Jewerly can be worn with a uniform?
Watch, Wedding Ring, Small Earings
Why should excessive jewerly be avoided?
Interfers with patient care + detracts from the professional appearence.
What is the purpose of makeup?
To create a natural apperance + to add the attractiveness of a person
Why should tattoos be avoided?
They are offensive, and detract from professional apperance.
4 factors that must be met to avoid interfering with the communication process
message must be clear
sender must deliver message in clear + concise manner
reciever must be able to understand message
the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages
Nonverbal communication involves the use of _________, ___________, __________, ________, and ________ to convey messages or ideas.
Facial expression, body language, gestures, eye contact, touch
Why is it important to observe a person's nonverbal behavior
So you know what the patient is feeling , and what mood they are in.
3 common causes of communication barriers
hearing loss, blindness impaird vision, Speech Impairments
4 ways to imrove communication with a person who is blind or has a visual impariment
Use a Soft Tone
Describe events that are occuring
announce your presences as you enter a room
Explain sounds or noise
4 ways that you can deal with a angery patient
allow patient to express fears of anger
encourage them to talk about it
What is Cultural Diversity
the different values, beliefs, attitudes, and customs shared by a group of people and passed from one generation to the next.
What is communication
the exchange of information, thoughts, ideas, and feelings.
a method that can be used to determine whether communication was successful
communication process 3 parts
what is leadership
the skill or ability to encourage people is work together and do their best to achieve common goals
what is a leader?
indv. who leads or guides others, or who is in charge or in command of others.
What is a Democratic leader
encourages the participation of all individuals in decisons that have to be made or problems that have to be solved.
dictator, total rule, makes all the decisons
what is stress?
stress can be defined as the body's reaction to any stimulus that requires a person to adjust to a changing environmetn
What is time management?
a system of practical skills that allows an idnv. to use time in the most effective and productive way possible.
what is a goal?
a desired result or purpose toward which one is working.
Is it a federal law that all longterm care workers have to ID badges?
goals how to acheive them?
1. tell others about your goals
2. Write the goal down
3. State the goal with a postive manner
people judge someone by there apperance IN
20 seconds to 4 mintues
5 ways to develop a good interpersonal relationship
friendly, Postive attitude, listen, respect, helpful
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