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Terms in this set (31)
Manipulation, cooptation, and even coercion are choices for managers to manage what element of change?
Volkswagen's "Dieselgate" was an example of crisis management because ________.
The company's leadership did not anticipate the scandal being exposed.
Lego took advantage of a poor U.S. exchange rate and took an opportunity to grow European and Asian markets. To what kind of change did they respond?
A planned evolutionary change that features managers tweaking processes as they go, is referred to as ________.
Lewin's three step model for change was embellished to include additional critical points by which other researcher?
Establishing a strategy, redesigning structure and reshaping culture are steps an organization must take to ________.
Become a learning organization
Manipulating structural variables is one way that Borders could have achieved ________.
Stimulation of more innovation
Low performance and low profitability are considered to be ________.
Internal forces of change
Group cohesion and group norms have been known to contribute to ________.
Group change resistance
In what function do organizations invest time and money to prevent organizational inertia?
Amazon's inability to reconcile Whole Foods' team-based, organic structure with their own bureaucratic structure is an example of their inability to ________.
Make adjustments around internal processes
What should a company avoid doing if they want to implement changes in their culture and processes in order to be successful after a crisis?
They should avoid allowing business units to opt in to the changes
When Marvin Ellison, CEO of Lowe's, cancelled many capital projects, closed stores and restructured accordingly, he was making what kind of change?
Planned revolutionary change
What are the three steps of Lewin's model for managing change?
Unfreezing, movement, refreezing
Process reengineering is an initiative that companies practice that allows them to avoid large changes by ________.
Review processes to rethink and redesign processes by which the organization does work
Acme Tech, Inc., is a learning organization. As a learning organization, they are actively looking to remedy what three organizational issues?
Fragmentation, competition and reactiveness
Borders suffered the consequences when they didn't anticipate their products moving to an electronic format. This is an example of what kind of change?
An external force of change is ________.
Change that is a part of an organization's general and business environment
Three of the elements within an organization that will be impacted by change are technology, product and administration. What's the fourth?
Organizational development is a collection of planned-change interventions that help organizations avoid what condition?
NOT- Frame-breaking change
A learning organization tries to remedy which three core problems in traditional organizations?
Fragmentation, reactiveness, and competition
What is the element that is most studied because it seems to encourage the most innovation?
What is a common characteristic of internal forces of change within an organization?
They are related to external forces.
When a company unsuccessfully anticipates the issues going on within their organization and they aren't prepared for how external forces will affect their organization, this can have long lasting negative effects. Which of the following best describes what happened?
NOT- Leaders didn't spend enough training their employees to prepare.
NOT- The company received a lot of bad press about the situation.
Inflexible rewards and recognition and a culture of mistrust often lead to organizational resistance to change, which is referred to as ________.
Change of any kind affects four elements within an organization, including technology, product, administration and ________.
A frame-breaking change is a type of ________.
Resistance to change can be minimized by a variety of methods. Which is an option if an organization isn't concerned with building commitment?
NOT- Manipulation and cooptation
Kotter's eight step plan for managing change mirrored what other model of managing change?
Lewin's three step model
Lego took advantage of a poor U.S. exchange rate and used the opportunity to grow their European and Asian markets. They responded to a shift in the market outside of their organization. Which is the best and most specific term for this change?
Economic external force of change
What steps are necessary to foster a new beginning as an organization with employees who are continuous learners?
Establish a strategy, redesign the company structure, and reshape culture
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