V236 - Exam #2 Practice Test Questions

Someone seeks buy-in from individuals, wants minimal risks, and tends to avoid interpersonal confrontation when it comes to decision would best be described as a:
a. deep thinker.
b. convenience seeker.
c. consensus builder.
d. free spirit.
Click the card to flip 👆
1 / 19
Terms in this set (19)
Someone seeks buy-in from individuals, wants minimal risks, and tends to avoid interpersonal confrontation when it comes to decision would best be described as a:
a. deep thinker.
b. convenience seeker.
c. consensus builder.
d. free spirit.
c. consensus builder.
The _____ approach has the problem solver not only identify the various factors that have caused the problem but also consider the potential interrelatedness of the causes of the problem.
a. nominal group technique
b. problem statement
c. fishbone technique
d. brainstorming
c. fishbone technique
17. Which of the following steps should a supervisor take after he identifies and analyzes the problem?
a. Establish decision criteria
b. Start brainstorming
c. Pick the first alternative that comes to mind
d. Evaluate all possible alternatives
a. Establish decision criteria
____ refers to making behavior occur more frequently by removing an undesirable consequence.
a. Job deskilling
b. Job rotation
c. Negative reinforcement
d. Punishment
c. Negative reinforcement
The degree to which employees can see how their work impacts others is known as _____.
a. autonomy
b. task identity
c. task significance
d. skill variety
c. task significance
In the context of Herzberg's motivation-hygiene theory, _____ is considered as a motivation factor.
a. money
b. company policies
c. responsibility for work
d. interpersonal relationships
c. responsibility for work
According to Herzberg, elements that are intrinsic to a job that promote job performance are called _____.
a. social factors
b. security factors
c. motivation factors
d. hygiene factors
c. motivation factors
____ needs pertain to one's need to know and understand.
a. Aesthetic
b. Security
c. Cognitive
d. Affect
c. Cognitive
The _____ suggests that humans react and respond in like manner to the attitude and action of others.
a. rule of reciprocity
b. scalar principle
c. bandwagon fallacy
d. confirmatory bias rule
a. rule of reciprocity
Bart is often described by his colleagues as someone who is always friendly and fun to work with, with an infectious attitude that carries over to others. Which of the following attitudes does Bart display?
a. Reward-centric attitude
b. Reciprocal attitude
c. Positive environmental attitude
d. Positive mental attitude
d. Positive mental attitude
Which of the following helps supervisors effectively deliver information to their subordinates? a. Using direct language b. Filtering information c. Using jargon d. Eliminating non-verbal cuesa. Using direct languageThe perception that all people in a group share attitudes, values, and beliefs is called ______. a. stereotyping b. deskilling c. filtering d. arbitratinga. stereotyping____ refers to obstacles that distort messages between people. a. The grapevine b. Noise c. The KISS factor d. Semanticsb. NoiseThe grapevine: a. may contain half-truths and rumors. b. is more active at the top-management level. c. is considered as a formal chain of communication. d. communicates information less rapidly than official communication.a. may contain half-truths and rumors.Which of the following practices helps make management by walking around effective? a. Discouraging upward communication b. Asking questions to subordinates about work c. Eliminating downward communication d. Reducing the productivity targets if employeesb. Asking questions to subordinates about workDelilah requested a meeting with her supervisor to negotiate a pay increase. This is an example of what type of communication? a. Downward communication b. Upward communication c. Lateral communication d. Grapevine communicationb. Upward communicationSamuel is responsible for generating monthly reports on his organization's sales figures. This month, he decided to pass the project along to one of his subordinates so that the subordinate can gain experience in data analysis and also to free up more of his own time for other duties. This is an example of: a. contracting. b. outsourcing. c. delegating. d. mentoring.c. delegating.Maxine has been appointed the new CEO of IndiCorp after many failed ventures under the old CEO. Employees at IndiCorp believe Maxine will refocus the company on its core products and shed any non-performing business units. This illustrates that the employees at IndiCorp want _____. a. direction b. trust c. hope d. resultsa. directionOf the following statements best describes the purpose of delegation? a. A tool to get rid of unpleasant tasks b. A tool to lighten the managerial workload c. A tool to develop employees' skills and abilities d. A tool to surrender all accountabilityc. A tool to develop employees' skills and abilities