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mgmt exam 2 qs

Terms in this set (63)

Corinne is looking forward to starting her new job at Flash Forward, a social-networking platform. Everything she has read suggests the company promotes a healthy work/life balance and supports causes that are important to her, such as sustainability and combating climate change. Walking to her desk on her first day, she sees posters in the hallway outlining the company values of "people over profit" and "work to live, not live to work." She smiles because that is how she feels about things, too. After a week on the job she finds herself eager to get to work each day and tackle new challenges, something she has never felt about a job before. Her co-workers are friendly and supportive, the management team seems genuinely concerned about morale and job satisfaction, and she learns the company gives all employees one week off per year with pay to perform charitable work of their choosing. All this makes Corinne proud to be a Flash Forward employee. Corinne is experiencing a high degree of
person-organization fit.
The three major components to any organizational culture are
observable artifacts, espoused values, and basic underlying assumptions.
Dana is the CEO of a large technology company. She has some very talented employees, but the company keeps falling behind its competitors. When Dana observes what is going on, she finds some cases where managers are micromanaging good employees, while other managers cannot address all the needs of their employees. Dana needs to address how her talent is
organized
A _____ span of control creates a _____ organization structure.
wide; flat
In organizations with fragmented cultures, there is _____ sociability and _____ solidarity.
low; low
As organizations become larger, they tend to become more _____ in nature.
mechanistic
Which of the following examples illustrates a functional structure
Handy Homes has a financial department, a production department, and a sales department.
The most basic bureaucratic structure is the _____ structure.
functional
A large pharmaceutical company recently adopted a structure in order to give its top managers more responsibility and flexibility. The company is now structured around five customer groupings: major healthcare provider networks, individual consumers, small and mid-sized pharmacies, military bases and government employee facilities, and public clinics. Which of the following organizational structures has this company created?
client-based
According to research, restructuring has _____ effect on task performance.
a small negative
Wallace just got a new batch of articles to edit. He is enthused about starting something new. He decides to put all other distractions aside and focus on this task. He gets a great deal done, but after three hours, he is ready for something else. Deciding to quit after a few hours demonstrates the effect of Wallace's motivation on his _____ of effort.
persistence
Expectancy theory focuses on describing
the cognitive process that employees go through to make choices among different voluntary responses.
Employees at Carpet Lot were given a survey about the workplace. One of the questions asked them about their wages. Which of the following respondents gave a response that shows a belief in a high level of instrumentality at Carpet Lot?
Irvin, who said wages are determined by employee job performance
Bill lays out a goal for Larry, the head of his printing department. He wants Larry to print exactly 500,000 books, which will be tracked by the counter on the book binding machine. Bill knows Larry can do this because they have printed that many books before. What does Bill need to add to make this a S.M.A.R.T. goal?
a deadline for when the books should be printed
The "T" in the S.M.A.R.T. goals acronym stands for
time-sensitive.
Brandy has been given a great deal of opportunity to advance her career. She recently got a huge increase in authority and salary, and she was hired to do what she has always claimed was her dream job. However, Brandy is not enthusiastic about coming to work, and when she is there, she spends most of her time complaining about how Maurice got a bigger office and nicer furniture than she did. Brandy's behavior would seem to support _____ theory.
equity
Motivation has a _____ effect on job performance.
strong positive
In Dan Pink's TED Talk on motivation, Atlassian's FedEx Day, Wikipedia, and Google's 20% time were all offered as examples of organizations fulfilling employees' need for
autonomy
Which of the following is an example of an intrinsic reward?
An employee experiences a sense of satisfaction from learning a new skill.
To achieve psychological growth, according to self-determination theory, people need to satisfy the three innate needs: competence, autonomy, and
relatedness
Kevin fidgets and taps on things, sighs often, squirms, constantly checks the time, and yells at people when they ask him how a project is going. The people who work with Kevin perceive him as uptight, mean, anxious, and rude. These perceptions are primarily formed by Kevin's
personality
Herb's office is impeccably organized. Herb always shows up on time and can be counted to volunteer when someone is needed to go above and beyond usual duties. Herb says he will run the company someday, and he is willing to put in as many hours and as much suffering as it takes to get there. Herb exemplifies the personality trait of
conscientiousness
Kartik never raises his voice or loses his temper, and he explains things calmly in chaotic situations when others cannot. He is described by his coworkers as cool and relaxed. Kartik probably scores
low in neuroticism.
The day before Angel begins an important assignment at work, she shows a tendency to get nervous, moody, and insecure. In the context of the Big Five taxonomy, the personality dimension of _____ best describes angel
neuroticism
The Source, an engineering company, introduced a 360-degree feedback system. Lou, who was being considered for a promotion, was described as eager to learn and innovate. Isaac was appreciated for his meticulous and organized work and was the one the team could depend on during crunch time. Gloria's ability to be cooperative, accommodating, and sociable to customers who had grievances was well acknowledged in the feedback. In the context of the Big Five taxonomy, the personality dimension of _____ best describes Lou.
openness to experience
The Big Five personality dimension that has the biggest influence on job performance is
conscientiousness
Conscientious people prioritize
accomplishment striving
Agreeable people prioritize ______ striving.
communion
When a fight broke out between two workers at Fish HVAC, Tobias, a coworker, decided to walk away and let the situation resolve on its own. In the context of the Big Five taxonomy, the personality dimension of _____ best describes Tobias.
agreeableness
The Big Five personality dimension of _____ is a key driver of what's referred to as typical performance, which reflects performance in the routine conditions that surround daily job tasks.
conscientiousness
Will, the owner of Will's Landscaping, was talking to a visitor in his office, telling her that "We are a fun-loving group that believes in teamwork and a family atmosphere at work, which significantly affects our work outcomes. Plus, we do things together outside of work. This is the 'social glue' that binds the members of our company together." Will was referring to his company's
espoused values.
The Morning Muffin is a family-run baking company. It specializes in custom-made cakes, turnovers, croissants, muffins, and pies. Younger family members have learned the value of attention to detail when creating a new recipe by observing the praise given to bakers who exhibit this level of attention. Those who now exhibit close attention to detail while creating recipes have learned through
vicarious experiences.
In organizations with communal cultures, there is _____ sociability and _____ solidarity.
high; high
___________ is the belief that exerting a high level of effort will result in the successful performance of some task.
Expectancy
Carter was categorized as ISTJ on the Myers-Briggs Type Indicator. Which of the following behaviors would we expect to see out of Carter?
approaching decisions in a logical manner
Ingrid has brought in a consultant to help her understand the people working on her team. The consultant tells Ingrid that one of the people on her team is neurotic. Which person is it?
Katina, who is always in a hurry, fidgeting, and bossing people around.
Phones R Us, a global phone company, frequently needs to respond quickly to fast-changing consumer tastes with its smartphones. Therefore, Phones R Us has fewer rules and procedures than most organizations, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks and changes in technology. Phones R Us is utilizing a(n) ____ structure.
organic
Rose works in the human resources department of Spartan, makers of athletic clothing, shoes, and accessories. Celebrity athletes are regularly spotted wearing Spartan gear, but the company's slogan—"For the Athlete in All of Us"—is designed to appeal to the ordinary buyers who account for a large portion of revenues. Rose has been assigned to train a group of new employees, and she intends to begin with an information talk that includes a story about the company. Given this information, the best choice for Rose would be an account of
a wounded Iraq War veteran who got a job as a cashier at a local Spartan store and who, despite having a prosthetic arm, competed in the company's annual Spartan Games.
Rocco has been asked to set some effective goals for the workers in his sales department. Rocco wants to get the best performance out of his team that he can, because he is being evaluated on how well they do. How should Rocco go about determining the goals for his team?
make the goals specific and challenging, stating exactly how many sales he wants and when he wants them
Jeff and Matthew, father and son, opened a large boutique named Modus in Chicago. Being the owners of the business, they decide all of the important matters. All the rest of the decisions like product, finance, marketing, and personnel are carried out by the department heads, who have to act according to Jeff's and Matthew's instructions and orders. Which of the following is true about Modus?
It has a centralized system of decision making.
Equity has _____ effect on citizenship behavior and _____ effect on counterproductive behavior.
moderate positive; moderate negative
he Big Five dimension of neuroticism is synonymous with
negative affectivity.
Which of the following is an example of a company flattening its structure?
Jay's Auto eliminates four layers of management.
Which of the following exemplifies the observable artifact category of physical structures?
the elaborate, marble-floored conference room where Bull and Bear Wealth Management Partners conducts meetings with its top clients
Which of the following is an example of a mercenary culture?
Bob's Used Exotic Cars, where the salespeople all try to sell as many cars as they can each month but compete for customers in an aggressive, cutthroat fashion
Which of the following culture types reduces treatment errors in medical settings?
safety culture
Which of the following motivating forces have the strongest performance effect?
self-efficacy and competence
In Big Bluff Heirlooms, a furniture manufacturing company, the arrival and departure times to and from work are specified to the minute, with time clocks used to control deviant behavior. It can be said that the company is high in
formalization.
Big Spaceship's organizational structure is best described as:
flat?
theory argues that employee behavior is directed toward pleasure and away from pain or, more generally, toward certain outcomes and away from others.
Expectancy
Negative affectivity is a
dispositional tendency to experience unpleasant moods such as hostility, nervousness, and annoyance.
A high level of work specialization tends to bring about a high level of work formalization.
true
Mechanistic organizations are typified by a structure that relies on low levels of work formalization.
false
Organic organizations are typified by a structure that relies on high degrees of work specialization.
false
Wide spans of control tend to be associated with centralized decision making.
false
Narrow spans of control tend to be associated with decentralized decision making.
false
During her stay at the Renaissance Hotel, Ginny noticed that all the staff wore the same color and style of clothes. Which of the following layers of organizational culture would such a dress code represent?
observable artifacts
The biggest weakness of a functional structure is that
employees do not communicate as well across functions as they do within functions.
Petunia, Daisy, Constance, and Anna are four friends working at four different organizations. In Petunia's firm, Social Network Development, employees are both distant and disconnected from one another, whereas in Daisy's company, Solar Singularity, it is quite the opposite—employees are friendly, and they all think alike. Constance works for Credit Protection Services, where employees think alike but are not friendly to one another. Finally, Anna is employed at Living Trust Wealth Management, where employees are friendly, but they think differently and do their own thing.
Petunia's firm, Social Network Development, can be described as having which of the following culture types?
fragmented
What is the main difference between a vertical hierarchy of authority and a horizontal specialization?
Vertical hierarchy shows who reports to whom and horizontal specialization shows the different jobs.
Michelle's Universal Boat Fins makes one product, a type of boat fin designed to fit on any pontoon boat, over and over again. The fins never change, because the unique design fits all boats. Given the nature of its business, Michelle's should
give each employee a specific task to perform.
Haley wants to accurately gauge the conscientiousness and neuroticism of people applying to work in her convenience store. What is the best way for Haley to assess these qualities in prospective employees before she hires them?
use a written personality test to assess the applicants
Which of the following scenarios demonstrates how feedback can moderate progress toward attaining goals?
Jerry tells Jorge he has done a fantastic job so far, but he needs to bump his production up by ten percent to meet the required rate.
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