294 terms

Salesforce ADM 211 Advanced Administrator Certification Prep

STUDY
PLAY
Salesforce Knowledge offers the ability to store PowerPoint files, PDFs, office documents, and any other type of file with no restriction on size or length (T/F)
FALSE

Documents & Content, rather than Knowledge, offer the ability to store PowerPoint files, PDFs, office documents, and other types of files. Knowledge provides mainly short HTML documents that may include attachments
Salesforce Knowledge offers administrators the ability to fully customize the way an article type displays to an end user (T/F)
TRUE

Admins can display an article type to a channel several different ways, including using a fully customized Visualforce page
Which of the following features is not unique to Salesforce Knowledge (1)

a. article types
b. data categories
c. synonym search
d. custom page layouts
d. custom page layouts
Which of the following is a typical user of Salesforce Knowledge (1)

a. Support agent
b. sales rep
c. end customer
d. internal training team
e. all of the above
e. all of the above
What is the purpose of article types? (1)

a. to make search results more accurate and relevant
b. to define the format and structure of articles
c. to ensure every article uses its own template
d. to determine which articles certain users can access
b. to define the format and structure of articles
Printers-R-Us sells premium customer support separately from its line of prints (1)

a. Entitlements Only
b. Entitlements with Service Contracts
c. Entitlements with Service Contracts and Line Items
c. Entitlements with Service Contracts and Line Items
Printers-R-Us provides basic web support on all printers with no service contract (1)

a. Entitlements Only
b. Entitlements with Service Contracts
c. Entitlements with Service Contracts and Line Items
a. Entitlements Only
Printers-R-Us manages individual customer entitlements through a service contract (1)

a. Entitlements Only
b. Entitlements with Service Contracts
c. Entitlements with Service Contracts and Line Items
b. Entitlements with Service Contracts
What is the first step before settling up entitlements (1)

a. Specify the entitlements-related lookup filters on cases
b. Enable entitlement management
c. set up service contracts
d. customize entitlement fields
b. Enable entitlement management
If your support process is not based on individual service contracts, which steps should you perform when settling up entitlements (1)

a. set up service contracts
b. set up contract line items
c. set up both service contracts and contract line items
d. customize entitlement fields and entitlements page layout
d. customize entitlement fields and entitlements page layout
Regardless of entitlement model used, which page layouts might you want to customize (select all that apply)

a. entitlements
b. case
c. account
d. contact
e. asset
a. entitlements
b. case
c. account
d. contact
e. asset
To set up an entitlement process, what must you do? (1)

a. Set up service contracts with contract line items and entitlements
b. Specify actions that you'll add to your entitlement process
c. Set up milestones that you will add to the entitlement process
d. delete all pending actions in the entitlement process queue
c. Set up milestones that you will add to the entitlement process
What actions can you add to a milestone (3)

a. Success actions
b. Repeat actions
c. Warning actions
d. Violation actions
a. Success actions
c. Warning actions
d. Violation actions
You can cancel pending actions in the entitlement process queue (T/F)
TRUE
In the case team list, users can view the case details and related lists depending on their rights (T/F)
FALSE

in the case team list, all team members can view and edit the case details and related lists depending on their rights
The tab in salesforce that lets you quickly find, view, and edit cases, accounts and contacts (1)

a. console
b. reports
c. dashboards
a. console
this component in salesforce contains lists, summaries, and analyses of your data (1)

a. console
b. reports
c. dashboards
b. reports
this component in salesforce contains groups of different charts or components

a. console
b. reports
c. dashboards
c. dashboards
what preparations should be completed prior to creating an approval process (2)

a. create email templates
b. add approval steps
c. set the process details
d. enable chatter approvals
a. create email templates
d. enable chatter approvals
what actions occur before a request enters the first approval step (1)

a. final approval actions
b. final rejection actions
c. initial submission actions
d. step actions
c. initial submission actions
What tools are available to help troubleshoot issues with an approval process (2)

a. approval history related list
b. visualforce pages
c. salesforce email logs
d. apex triggers
a. approval history related list
c. salesforce email logs
Place these automation tools in order

a. workflow email alert
b. apex before trigger
c. roll-up summary field
d. custom validation rule
e. system validation rule
f. workflow task
g. apex after trigger
h. workflow field update
e. system validation rule
b. apex before trigger
d. custom validation rule
g. apex after trigger
h. workflow field update
f. workflow task
a. workflow email alert
c. roll-up summary field
What type of information can be recorded in a debug log (3)

a. workflow
b. data storage
c. validation
d. database
e. license
a. workflow
c. validation
d. database
What functionality can be used to create a new related record when a user saves a record (1)

a. validation rule
b. workflow rule
c. visualforce page
d. apex trigger
d. apex trigger
how can a visualforce page be incorporated into the salesforce UI (2)

a. creating a custom button or link
b. creating an apex trigger
c. customizing a search layout
d. overriding a standard button
a. creating a custom button or link
d. overriding a standard button
A case can be owned by which of the following (3)

a. support rep
b. queue
c. team
d. administrator
e. customer
a. support rep
b. queue
d. administrator
A parent case can have only one child associated with it (T/F)
FALSE
Cases can originate from the following places (1)

a. email
b. customer facing website
c. other employee
d. phone call
e. all of the above
e. all of the above
Assuming that the training sandbox will contain approx 750MB of production data and be refreshed every 2-3 days, which type of sandbox is best? (1)

a. full
b. developer pro
c. developer
d. partial data
b. developer pro
Which deployment tools allow you to manage changes in source-code control system (2)

a. change sets
b. force.com IDE
c. Force.com Migration Tool
b. force.com IDE
c. Force.com Migration Tool
what is the max file size that can be uploaded (1)

a. 10 GB
b. 100 GB
c. 2 GB
d. 500 MB
c. 2 GB
Which feature license is required to use content? Salesforce CRM Content ____ (1)

a. user
b. contributor
c. creator
d. manager
b. contributor
How can content types be used? (2)

a. with validation rules, to capture complete data
b. with content fields, to control the content detail page layout
c. with upload rules, to limit the size of content files
d. with library rules, to limit the number of libraries created
a. with validation rules, to capture complete data
b. with content fields, to control the content detail page layout
What happens when an admin creates a custom tab for a custom object (3)

a. the custom object has a home page
b. users can search for records of the custom object
c. new records of the custom object can only be accessed from the related list on the parent record
d. a custom app containing the custom tab is automatically created
e. new records of the custom object can be created from the sidebar
a. the custom object has a home page
b. users can search for records of the custom object
e. new records of the custom object can be created from the sidebar
Which statement is TRUE for a master-detail relationship (2)

a. record access of detail records are controlled by the master record
b. a master record and a related detail record can have different owners
c. deleting a master record also deletes the detail record
d. a detail record can be shared using sharing rules
a. record access of detail records are controlled by the master record
c. deleting a master record also deletes the detail record
what is a benefit of creating a custom app for users (1)

a. provides users with a place to share and install apps
b. allows users to manage custom objects and tabs
c. gives users access to the tabs and objects they need
d. differentiates standard and custom objects for users
c. gives users access to the tabs and objects they need
What privileges can be given to delegated admins (3)

a. modify the role hierarchy
b. create and edit users
c. assign users to specified profiles
d. modify profile permissions
e. manage custom objects
b. create and edit users
c. assign users to specified profiles
e. manage custom objects
What aggregates on a sales reps forecast will include opportunities in the commit stage (select all that apply)

a. pipeline
b. commit
c. closed
d. best case
a. pipeline
b. commit
d. best case
Which of the following statements are true about the Opportunity field "stage"? (2)

a. there are 10 default stage values, based on commonly used sales methodology
b. the list of default stage values cannot be edited or added
c. there are other sales methodologies that can be downloaded from the appexchange and used within salesforce
a. there are 10 default stage values, based on commonly used sales methodology
c. there are other sales methodologies that can be downloaded from the appexchange and used within salesforce
The forecast category on the opportunity record maps directly, on a one-to-one basis, to the aggregates on the forecast tab (T/F)
FALSE
analyze deals for specific reps on the sales dashboard (1)

a. dashboard filter
b. bucket field
c. cross filter
d. custom report type
e. reporting snapshot
f. PREVGROUPVAL function
g. joined report
a. dashboard filter
categorize accounts as small, medium, or large based on employees (1)

a. dashboard filter
b. bucket field
c. cross filter
d. custom report type
e. reporting snapshot
f. PREVGROUPVAL function
g. joined report
b. bucket field
view opportunities without warranty products (1)

a. dashboard filter
b. bucket field
c. cross filter
d. custom report type
e. reporting snapshot
f. PREVGROUPVAL function
g. joined report
c. cross filter
View all positions with or without job applications (1)

a. dashboard filter
b. bucket field
c. cross filter
d. custom report type
e. reporting snapshot
f. PREVGROUPVAL function
g. joined report
d. custom report type
analyze the number of open cases for each week this year (1)

a. dashboard filter
b. bucket field
c. cross filter
d. custom report type
e. reporting snapshot
f. PREVGROUPVAL function
g. joined report
e. reporting snapshot
see the 4-week moving average of the number of new cases (1)

a. dashboard filter
b. bucket field
c. cross filter
d. custom report type
e. reporting snapshot
f. PREVGROUPVAL function
g. joined report
f. PREVGROUPVAL function
view positions and candidate information on the same report

a. dashboard filter
b. bucket field
c. cross filter
d. custom report type
e. reporting snapshot
f. PREVGROUPVAL function
g. joined report
g. joined report
How can the admin enforce that the region field contains a value regardless of how the lead is created (1)

a. make field universally required
b. make field required on page layout
c. create a validation rule
c. create a validation rule
Which tools can be used to reduce the number of existing duplicate records (2)

a. merge wizard
b. dashboard pack
c. appexchange solutions
d. apex trigger
a. merge wizard
c. appexchange solutions
what records can be cleaned and enriched using data.com (3)

a. accounts
b. contacts
c. opportunities
d. campaigns
e. leads
a. accounts
b. contacts
e. leads
forecasting is an exact science and is a total of all the opportunities you are working on (T/F)
FALSE
Which of the following statements about standard and custom price books are accurate (2)

a. a standard price book includes a master list of all products with their associated standard prices

b. a custom price book includes a master list of all products with their associated custom prices

c. a custom price book is a subset of the products listed in the standard price book
a. a standard price book includes a master list of all products with their associated standard prices
c. a custom price book is a subset of the products listed in the standard price book
product is payed for once, but receive product in increments (1)

a. create quantity schedules
b. create revenue schedules
c. set up default quantity schedules
d. set up default revenue schedules
a. create quantity schedules
Place these steps in order

a. create custom price book
b. create product
c. define standard price
e. set list price
b. create product
c. define standard price
a. create custom price book
e. set list price
which statements are true about publisher actions (3)

a. only object-specific publisher actions support the update action
b. only global publisher actions support the create, log a call, and custom action
c. object-specific actions automatically associate the record created with the record being viewed
d. global actions have an automatic relationship between the record that is created and any other record
e. global publisher actions display on the home page, the chatter tab, and record detail pages
a. only object-specific publisher actions support the update action

c. object-specific actions automatically associate the record created with the record being viewed

e. global publisher actions display on the home page, the chatter tab, and record detail pages
Identify the features of salesforce service and support (4)

a. self registration
b. track my cases
c. view suggested solutions
d. salesforce ideas
e. log a case
f. view comments
b. track my cases
c. view suggested solutions
e. log a case
f. view comments
All comments made on cases are visible in the self service portal as well (T/F)
FALSE

the comment author must check the "make public" checkbox before the comment is visible on the self service portal
A customer must be granted access to the self service portal before they can first access the site (T/F)
TRUE

Only customers using the customer portal can self register
The Case Detail page allows a rep to quickly enter relevant info like contact name, the origin, and details about the issue (T/F)
FALSE

the case edit page allows a rep to do this, not case detail
which tab in salesforce combines a list view and related records into one screen with different frames (1)

a. accounts
b. cases
c. console
d. solutions
c. console
when using collaborative forecasts, which forecast category is not included in the forecast (1)

a. closed
b. omitted
c. pipeline
d. best case
b. omitted
when the forecast type is opportunities (revenue), what fields determine the forecast (2)

a. opportunity owner
b. total price
c. split amount
d. amount
a. opportunity owner
d. amount
Forecast manager has 'override forecasts' permission. Whose forecast can she adjust?

a. herself
b. direct report
c. subordinates of direct report
d. direct report and subordinates of direct report
b. direct report
when importing revenue quota data using data loader, which info must be included in import file (3)

a. user record id
b. user full name
c. start date of forecast period
d. quota amount
e. quota quanitity
a. user record id
c. start date of forecast period
d. quota amount
Forecast report shows the adjusted forecast amount by category. What needs to be added to report to see the raw rollup of opportunity amounts by category? (1)

a. owner only amount
b. amount without adjustments
c. amount without manger adjustments
d. forecast amount
b. amount without adjustments
when creating a custom report type for collaborative forecasts, which objects are supported (3)

a. forecasting items
b. forecasting quotas
c. forecasting categories
d. accounts
e. opportunities
a. forecasting items
b. forecasting quotas
e. opportunities
with customizable forecasting you can forecast any of the following data (3)

a. units of product family
b. quantity
c. units of individual products
d. amount
a. units of product family
b. quantity
d. amount
Standard fiscal years must start on January 1st (T/F)
FALSE
customizable forecasting must be enabled by salesforce.com support (T/F)
FALSE
which of the following statements are true about an end user's forecast (4)

a. is updated in the system every evening at 5pm
b. aggregate can be dollars of revenue
c. aggregate can be units of product
d. aggregate can be both dollars and units of product
e. rolls up according to forecast hierarchy
b. aggregate can be dollars of revenue
c. aggregate can be units of product
d. aggregate can be both dollars and units of product
e. rolls up according to forecast hierarchy
a solution is a detailed description of a resolution to a customer problem. solutions can only be created about problems (T/F)
FALSE

a solution is not just the detailed description of a resolution to a customer problem. it also includes the detailed description of the customer issue
your internal solution knowledgebase can be setup on a public knowledge base allowing your customers to help themselves (T/F)
TRUE
solutions can be created when closing a case (T/F)
TRUE
Solutions are or can be (3)

a. description of a resolution to any customer inquiry
b. categorized for easy access and quick access
c. in more than one category
d. only accessed from the solution home page
a. description of a resolution to any customer inquiry
b. categorized for easy access and quick access
c. in more than one category
User has 'read' permission for the case object on her profile. A criteria-based sharing rule gives her read/write access to product support cases. Will user be able to edit product support cases? (Y/N)
NO

when working with object access, most restrictive wins
Both sharing rule and account team give user access to account. sharing rule gives him read access, account team gives him read/write access. Will user be able to edit account? (Y/N)
YES

when working with record access, the most permissive wins
Page layout makes field required, but FLS makes field read only. Can user edit field? (Y/N)
NO

when working with field access, the most restrictive wins
which element would you use to determine if the customer is interested in a product or shipping promotion (1)

a. step
b. decision
c. assignment
d. screen
d. screen
which element would you use to route the flow differently based on whether the customer is interested in the product promotion, shipping promotion, or not interested? (1)

a. step
b. screen
c. decision
d. assignment
c. decision
which element would you use to set an opportunity name variable to "product promo deal"? (1)

a. record update
b. record create
c. assignment
d. decision
c. assignment
which element would you add to create a new opportunity record? (1)

a. record update
b. record lookup
c. record delete
d. record create
d. record create
which element would you use to wrap up cross-selling and the call? (1)

a. step
b. screen
c. decision
d. assignment
b. screen
how many versions of a flow can be active at one time (1)

a. 1
b. 2
c. 3
d. 4
1
what are the different ways a flow can be deployed? (3)

a. custom button
b. custom link
c. visualforce page
d. apex trigger
e. field updates
a. custom button
b. custom link
c. visualforce page
A system administrator has unchecked the setting "Enable Content Pack Creation".

What can users do with content packs? Choose 1.

a. Users can modify existing content packs.
b. Users can only edit description and title of existing content packs
c. Users cannot do anything to existing content pack
b. Users can only edit description and title of existing content packs
What can a system administrator do to simplify searching in Knowledge for users? Choose 3

a. Create synonyms
b. Data types and categories
c. Enter predefined search input (auto complete)
d. Filter by Language
a. Create synonyms
b. Data types and categories
d. Filter by Language
What are the 7 capabilities of a Live Agent?
a. Skills
b. Live Agent Chat Queues
c. Pre-Chat Forms and Post-Chat Pages
d. Live Chat Transcripts
e. Live Chat Visitor
f. Quick Text
g. Knowledge chatlet and the Articles tool
What should an administrator consider when setting up and maintaining Salesforce Knowledge?

(There are three correct answers.)

a. Data category visibility is assigned through roles and profiles.
b. Article version numbers must be assigned by a Knowledge Manager for tracking.
c. Enabling Knowledge on a user record requires licensing.
d. Knowledge settings must be configured to allow users to create an article from a case.
e. Solution category browsing must be enabled in Solution settings.
a. Data category visibility is assigned through roles and profiles.
c. Enabling Knowledge on a user record requires licensing.
d. Knowledge settings must be configured to allow users to create an article from a case.
What is true about Salesforce Communities? Choose 2

a. Ideas tab is used by community users to submit, like and promote Ideas
b. Communities can be used by internal salesforce users only
c. Reputation level is the same across all communities.
d. Crowd sourced Knowledge in Q&A tab
a. Ideas tab is used by community users to submit, like and promote Ideas
d. Crowd sourced Knowledge in Q&A tab
1. Which permission do you need to manage entitlements? Choose 2

a. "Manage Entitlements"
b. "Customize Application"
c. "Customize Entitlement"
d. "Manage Application"
a. "Manage Entitlements"
b. "Customize Application"
1. Which value rolls up for both customizable and collaborative forecasting? Choose 1.

a. Expected revenue
b. Quota
c. Opportunity amount
d. amount
c. Opportunity amount
What are the similarities of both Customizable Forecasting and Collaborative Forecasting? (2)

a. Monthly and Quarterly Forecast
b. Quotas
c. Share forecast
d. Territory management
a. Monthly and Quarterly Forecast
b. Quotas
What can a Sales Representative see once he clicks on the forecast tab? (1)

a. Forecast Categories
b. Opportunity list column
c. Data Source
d. Forecast Range
e. Quotas
f. all of the above
f. all of the above
List the different prices available for a product. Choose 3

a. Sales Price
b. Product Price
c. Discounted List Price
d. List Price
e. Standard Price
a. Sales Price
d. List Price
e. Standard Price
UC needs to use different a pricebook for sales representatives in US, LATAM, EMEA and APAC.

What should the system administrator do? Choose 1.

a. Create a separate pricebook for each region
b. Add a different list price for products depending on the region
c. Clone the standard pricebook and create separate pricebooks for each region
c. Clone the standard pricebook and create separate pricebooks for each region
Sales representatives are reporting trouble syncing quotes with their related opportunities.

What is a possible explanation for this problem? (There are two correct answers.)

a. The attached currency is no longer active.
b. The quote contains an archived list price.
c. The quote is attached to a closed opportunity.
d. The user does not have Edit permissions on the quote.
a. The attached currency is no longer active.
b. The quote contains an archived list price.
What are the considerations in territory management? Choose 3

a. Once enabled it cannot be disabled
b. Works in parallel with sharing functions
c. Salesforce must be contacted to enable territory management
d. Forecast are derived from Territory Hierarchy not Role Hierarchy
e. Forecast are derived from Role Hierarchy not Territory Hierarchy
a. Once enabled it cannot be disabled
b. Works in parallel with sharing functions
d. Forecast are derived from Territory Hierarchy not Role Hierarchy
Which of the following are trackable with the User Login Locations functionality? (3)

A. Source IP address
B. Originated from UI (not available in standard User report)
C. Login Date
D. Device Type
E. Browser
A. Source IP address
B. Originated from UI (not available in standard User report)
C. Login Date
Which cannot be customized in Ideas? (1)

A. Search layouts
B. Half Life
C. Page layout
D. Communities
C. Page layout
Because Apex runs in a multitenant environment, the Apex runtime engine strictly enforces a number of _________________ ensure that runaway scripts do not monopolize shared resources. (1)

A. Bandwidth limits
B. API limits
C. Data storage limits
D. Governor limits
E. Mayoral limits
D. Governor limits
How many levels deep can cross-object formulas go?
A. 2
B. 3
C. 4
D. 5
E. None of the above
D. 5
True or False?
You can package standard objects.
FALSE
True or False?
S-Controls are no longer supported by SFDC
FALSE

S Controls are being deprecated from the system and phased out. Users that started using SFDC after October 2010 will not see S Controls as an option.
How many characters can a formula field contain?
Select all that apply:
A. 200
B. 500
C. 1000
D. 3900
D. 3900
What are some metadata attributes that are provided by the Force.com Explorer regarding fields? Whether a field is __________? (3)
Select all that apply:
A. Creatable
B. Updatable
C. Nullable
D. Readable
E. Delete-able
A. Creatable
B. Updatable
C. Nullable
What data retrieval method does not require admins to have a deep understanding of the database? (2)
A. Reports
B. API
C. Weekly Export
D. Data Loader
A. Reports
C. Weekly Export
True or False?
Duplicate records are more commonly found when using a public sharing model?
False

It is more common to have duplicate records using a private sharing model because users can't see records to know if they are already entered and enter them again without knowing they are duplicates.
Which are the four pillars of Salesforce success? (4)
A. Apps
B. Force.com Platform
C. Marketing Cloud
D. Community
E. Appexchange
A. Apps
B. Force.com Platform
D. Community
E. Appexchange
What are the types of items measured by the Salesforce Labs Adoption Dashboards? (3)

A. User logins
B. Closed won opportunities
C. Call activity
D. Data quality
A. User logins
C. Call activity
D. Data quality
What are the system prerequisites for Territory Management? (2)
A. Customizable Forecasting Enabled
B. Sales Teams Set up
C. Marketing Users enabled
D. Sandbox enabled
A. Customizable Forecasting Enabled
D. Sandbox enabled
As an end user what are two things you can do in content? (2)

A. Read
B. Edit
C. Subscribe
D. Post
A. Read
C. Subscribe
Which would you not find under Setup/Develop? (1)

A. Apps
B. Apex Classes
C. API
D. S-Controls
A. Apps
A company called Universal Containers would like to track bugs within Salesforce. The company needs to track the bug's severity and type as well as its status and description. Bugs should be related to Cases, but the bug's owner will be different than the owner of the case. How can the Universal Containers administrator meet these requirements? (1)
A. Create a section on the case page layout
B. Create a field on cases
C. Create a custom object for bugs and relate it to cases
D. Create a relationship between the standard bug object and the standard case object
C. Create a custom object for bugs and relate it to cases
True or False?
Account ID is required on the Opportunity object via the API.
False

You do not need the Account ID on the opportunity when accessing through the API.
When does knowledge of Apex code become necessary to create a VisualForce page?
A. When creating custom page layouts
B. When creating a master roll-up summary
C. When a custom controller is required
D. It is always necessary to use Apex code with VF
C. When a custom controller is required
Which tools provide SQL-like control in receiving data from Salesforce? (2)
Select all that apply:
A. Reports
B. Data Loader
C. Excel Connector
D. Weekly export
B. Data Loader
C. Excel Connector
What objects will auto-complete?
Select all that apply:
A. Account
B. Contact
C. User
D. Custom object lookups
E. All of the Above
E. All of the Above
If a new validation rule is created and there is data already stored that violates the rule, when will Salesforce catch the problem?
A. Immediately
B. When the record is first viewed
C. When the record is edited
D. When the record is edited, then saved
E. The record is not affected because it was created before the creation of the validation rule.
D. When the record is edited, then saved
True of False?
A Salesforce object can exist independent of an application.
True

You do not have to create a custom tab or assign a custom object to an application.
True or False?
You should back up your data before changing or deleting data
TRUE

It is a best practice to backup your data so if there is an unexpected result, you can always roll back the changes.
True or False?
The Excel Connector can retrieve data from multiple objects (e.g., Accounts, Contacts) in a single query.
False - Only one object can be queried at a time.
How often can weekly data export requests be made?
A. Every 4 days
B. Every 5 days
C. Every 6 days
D. Every 7 days
C. Every 6 days
True or False?
The Data Loader can be used to assign record ownership to inactive users.
False

The data loader can only be used to assign records to active users.
A company currently uses the standard Salesforce product and pricebook objects. Is it possible for this company to publish product and pricebook information to its corporate Web site so customers in different regions see the correct product catalog with prices in the local currency?
A. Yes, with the Customer portal.
B. No, it is not possible to present multicurrency data.
C. Yes, by building a custom integration following the X-to-Web design pattern.
D. No, it is not possible to present data stored in standard objects other than cases and solutions to a Web site.
C. Yes, by building a custom integration following the X-to-Web design pattern.
Which of the following are other approaches to using the built in wizards for mass-deleting records? (2)

A. Reports
B. Weekly Export
C. Data Loader
D. Excel Connector
C. Data Loader
D. Excel Connector
When would you use a web application or web control?
A. When you have a visual force page
B. When you have a master detail roll-up summary field
C. When you are integrating with an external system
D. When you have highly customized UI or business logic functionality that cannot be accommodated by s-controls.
D. When you have highly customized UI or business logic functionality that cannot be accommodated by s-controls.
What happens to the record you specify as the loser during a merge?
A. The record will go to the recycle bin for 30 days.
B. The record will be immediately deleted
C. The record will be stored in a hidden object called "merge data"
D. The record will be stored on the winning record so you can see the audit history
A. The record will go to the recycle bin for 30 days.
List the 7 commonly used API calls
Create (also known as Insert)
Update
Upsert
Delete
Undelete
Query
Retrieve
How do admins enable users to view tags?
Select all that apply:
A. Enable Private Tags
B. Enable Public Tags
C. Add Tags to page layouts
D. All of the above
D. All of the above
When creating a report based on a Report Type that is a custom object, what happens if you later delete the custom object?
A. The report type remains
B. The report type is deleted
C. The report type and all related reports are deleted
D. The report type is deleted but all existing reports remain
C. The report type and all related reports are deleted
True or False?
Delegated admins can login as their subordinates.
True

But only when they have been granted login access rights by those subordinates.
True or False?
The system administrator profile can be modified to restrict permissions to view and modify data
False

System Administrator is a Standard profile and cannot be modified.
True or False?
Apex is client-side
False

Apex is server side, S-Controls are client-side.
Which of the following are standard salesforce applications? (3)
A. Sales
B. Call Center
C. Marketing
D. Social Media
E. HR mgmt
A. Sales
B. Call Center
C. Marketing
What is the one-stop-shop for information about a new release?
A. Gartner News Source
B. Forbes Innovation Magazine
C. Salesforce.com community
D. Partner Portal
C. Salesforce.com community
When should you use Apex? (4)
A. Adding visual elements to the UI
B. Attaching business logic to a data event (insert, update, delete)
C. Augment behavior that applies when accessing data through the UI
D. Have logic that executes regardless of where the event originates (UI/S-Control/Webservices API)
E. Want to process multiple records at the same time
F. Use classes when coding Apex that will be used by other developers.
B. Attaching business logic to a data event (insert, update, delete)
D. Have logic that executes regardless of where the event originates (UI/S-Control/Webservices API)
E. Want to process multiple records at the same time
F. Use classes when coding Apex that will be used by other developers.
True or False?
You can provision multiple Sandbox orgs.
True

There are 3 different types of sandboxes:
1. Production
2. Configuration
3. Developer
Where can you find the Force.com IDE tool?
A. Setup | Create | Apps
B. Setup | Create | Packages
C. Setup | Develop | Tools
D. Setup | Develop | API
C. Setup | Develop | Tools
Once activities are archived, where is the only place you can access them?
A. You can't access them
B. Activity History - View All
C. Recycle Bin
D. Activity Reports
E. Archiving of activities does not affect visibility
B. Activity History - View All
True or False?
Inline s-controls are hooks for s-controls
True

Inline S-Controls are not really S-Controls at all, they only appear on detail pages, not edit pages.
Choose the correct answer:
S-Controls are the ________ (code that can execute) for various ________ (objects that fire events) in the system, such as standard or custom buttons, custom links, inline s-controls, and web tabs.
A. Hooks, Targets
B. Targets, Hooks
C. HTML, Snippets
D. Snippets, HTML
B. Targets, Hooks
A developer wants to create a mashup to display a contact's location using Google Maps. Which of the following is not a necessary step in developing this mashup?
A. Deciding on the parameters needed for submission.
B. Creating an S-control to pass the URL to Google Maps.
C. Creating a URL with merge fields to pass to Google Maps.
D. Coding the HTML/JavaScript in an S-control to retrieve the results.
D. Coding the HTML/JavaScript in an S-control to retrieve the results.
An administrator notices there are too many duplicate records, numerous sharing rules, and a large number of manually shared records. This situation may be a symptom of...
A. a role hierarchy that has too few roles
B. a sharing model that is too public.
C. a sharing model that is too private.
D. object permissions on profiles that are too restrictive.
C. a sharing model that is too private.
What is the major difference between Apex and other programming languages? (2)

A. It is the oldest programming language
B. It runs in the client's web browser
C. It runs natively on SFDC Servers
D It is much faster than other languages
C. It runs natively on SFDC Servers
D It is much faster than other languages
What are some recommended optional installs from the AppExchange for general implementations?

A. User Adoption Dashboard
B. Hotkeys
C. Mass Delete
D. All of the above
D. All of the above
What are the two questions that you should ask yourself when trying to decide how to set Organization Wide Default permissions for an object? (2)

A. Who is the most restricted user?
B. Are there objects that should not be viewed/edited by a user?
C. How often will users change roles?
D. Who is the least restricted user?
A. Who is the most restricted user?
B. Are there objects that should not be viewed/edited by a user?
True or False?
S-Controls are only triggered through the user interface
TRUE
True or False?
The API fully respects the security and access protocols configured through Force.com builder.
TRUE
True or False?
All editions of salesforce can use the data loader
False

Only UE, EE and DE Orgs can use the data loader
What are some of the criteria you can use to identify duplicate records? (5)

A. Account Numbers
B. Descriptions
C. IDs
D. Phone numbers
E. SIC Codes
F. Addresses
G. Email Addresses
A. Account Numbers
C. IDs
D. Phone numbers
F. Addresses
G. Email Addresses
True or False?
Apex offers optional creation of test scripts that can be run in a dev environment, in the UI or by salesforce support personnel.
False

The test scripts are mandatory, not optional
How many days of setup audit history can you download?
A. 7
B. 30
C. 90
D. 180
E. 365
F. You can't download this information due to security
D. 180
What is the maximum number of users that can be tracked in the persistent debug log?
A. 5
B. 10
C. 15
D. 20
D. 20
When should Apex not be used? (4)

A. When adding visual elements to the UI
B. When adding business logic that only applies when accessing data through the UI
C. When you want to process multiple records at the same time
D. When you add functionality to an S-Control or composite app to process one record at a time.
E. If you want to integrate with a third party system that does not support web services.
A. When adding visual elements to the UI
B. When adding business logic that only applies when accessing data through the UI
D. When you add functionality to an S-Control or composite app to process one record at a time.
E. If you want to integrate with a third party system that does not support web services.
What are the two keys to setting up Territory Management? (2)
A. Enable customizable forecasting
B. Advanced currency management
C. Have an Active Sandbox
D. Marketing User permission enabled
A. Enable customizable forecasting
C. Have an Active Sandbox
Which of the following are hooks (2)
A. S-Control
B. Apex Trigger
C. Custom Link
D. Web Tabs
C. Custom Link
D. Web Tabs
True or False?
if you are granted access to a record through manual sharing or sharing rules, you can share the record to someone else
True

But only if granted Full Access to the record.
What are some tools for managing the Change Request process with SFDC?

A. Use the Service and Support app
B. Have end users submit case
C. Use the Solutions tab for FAQs
D. Use the Self-Service Portal and Suggested Solutions
E. Use the Metadata API for submitting cases from other applications
F. Use reports and dashboards to monitor metrics
G. Use Content to store related documents (change mgmt process, training of new processes/functionality/apps, etc), ongoing newsletter communications, Ideas
H. All of the above
H. All of the above
True or False?
Ideas can be used in the self service portal.
False
Only customer and partner portals can use ideas.
How many releases a year does Salesforce typically deliver?
A. 1
B. 2
C. 3
D. 5
E. Depends on the roadmap
C. 3
What can be turned on in Sandbox? (2)

A. Approval processes
B. Case escalation rules
C. Case assignment rules
D. Oppty reminders
A. Approval processes
C. Case assignment rules
True or False?
You can log a case with Salesforce to see if an employee exported data within a particular timeframe.
True

This is called forensic investigation and can be requested via a case.
Is the Data Loader fully supported by Salesforce?
A. Yes
B. No
A. Yes
What are the two major pieces to most s-controls? (2)
A. HTML (Visual Presentation)
B. CSS Style Sheet
C. Javascript (Function/Code)
D. iFrame
A. HTML (Visual Presentation)
C. Javascript (Function/Code)
What is an S-Control?
A. A custom field that has dependent states
B. A custom web page not hosted by SFDC
C. Another name for a roll up summary
D. None of the above
B. A custom web page not hosted by SFDC
True or False?
Roll-up Summary Fields work with Opportunity Line Items to Opportunities?
True

Opportunity Line Items are in a master-detail relationship with Opportunities being the master and Opportunity line items being the child. Roll up summaries are available for the master records in a master-child relationship.
How many records can be deleted at once using the Mass Delete tool?
A. 200
B. 500
C. 2000
D. 5000
E. Unlimited
B. 500
True or False?
File attachments count towards the overall data storage limit.
False

File attachments count towards file storage, not data storage. The storage limit is 1GB minimum for data and 11GB minimum for file storage for all editions.
An administrator wrote a field update action for a workflow rule on a field that is hidden via Field-Level Security. When the workflow rule triggers, what happens to the data in the hidden field?
A. The field will fail to update and remain in its original state.
B. The field is updated, even though it is hidden.
C. The field will only update if the rule was triggered by a time-based trigger.
D. The field will only update if the user has "Modify All Data" enabled in the profile.
B. The field is updated, even though it is hidden.
What user permissions are needed to add content? (2)
A. Marketing user
B. Manage Workspace
C. Delegated Administration
D. Add Content
B. Manage Workspace
D. Add Content
Why might it be necessary to override buttons that you remove from the page layout?
A. To preserve screen real estate
B. Buttons can't be removed
C. To prevent users from using hot keys or keyboard shortcuts to access the function of the button
C. To prevent users from using hot keys or keyboard shortcuts to access the function of the button
What happens to the non-surviving records after a merge?
A. Records are permanently deleted
B. Records are stored in a temporary custom object
C. Records are sent to the Recycle Bin
D. Records remain on the winning account record, but removed from view
C. Records are sent to the Recycle Bin
True or False?
You can specify the criteria for specific objects desired in the weekly data export function?
True

You can select the objects and create subsets of data in the weekly export.
True or False?
If you implement Territory Management, your role hierarchy will be copied to your Territory structure.
FALSE
How many letters do you have to enter for the auto-complete to work?
A. 1
B. 2
C. 3
D. 4
A. 1
What programming skill sets are required to implement Apex triggers? (2)
A. AJAX
B. Object-oriented programmer
C. HTML
B. Object-oriented programmer
C. HTML
True or False?
Salesforce can be used as a release and change management tool.
TRUE
True or False?
The Schema Extract tool is supported by Salesforce.
False

The Schema extract tool is not supported by Salesforce
True or False?
Validation rules are executed for fields that are stored in the object but not part of the displayed page layout.
True

Validation rules are executed for all fields on an object regardless of whether or not they are displayed on the page layout.
True or False?
You should rename records before merging.
True

It is helpful to rename because you can easily identify the winning record.
True or False?
The Excel Connector a supported product?
False
What type of report drives the User Login dashboard component?
A. Chatter adoption
B. User profile report
C. Admin Login report
D. This component does not exist for security purposes
C. Admin Login report
_______ is a procedural scripting language that is written in discrete pieces, uses a syntax that looks like Java and acts like database stored procedures, and are executed entirely on the Force.com platform.
A. S-Controls
B. HTML
C. PHP
D. Ajax
E. Apex
E. Apex
True or False?
The Mass Delete tool can be used on any object
False

The mass delete tool will only work with standard objects: Accounts, Leads, Activities, Contacts, Cases, Solutions and Products
How many fields can you track per object using Field History Tracking?
A. 5
B. 20
C. 50
D. Unlimited
E. None of the above
B. 20
What is the best way to transfer configurations from Sandbox to Production?
A. Import Wizard
B. Metadata API
C. Change Sets
D. Data Loader
B. Metadata API
Which of the following are trackable with the User Login Locations functionality? (3)
A. Source IP address
B. Originated from UI (not available in standard User report)
C. Login Date
D. Device Type
E. Browser
A. Source IP address
B. Originated from UI (not available in standard User report)
C. Login Date
True or False?
In a global Salesforce implementation, all sales teams must use the same sales process.
False

Sales processes can be created and customized for each different sales team/region, etc.
What are the ways you can solve a time-based email alert? (2)

A. Task
B. Workflow
C. Escalation
D. Trigger
A. Task
C. Escalation
True or False?
You can use the Data Loader to extract attachments.
False

The data loader can only be used to delete documents, not extract or export.
In the context of the Data Quality Dashboard, what does it mean to have 100% as the score?
A. All users have successfully logged in
B. All data has been reviewed by each user
C. All users have created at least 1 record
D. All key fields have been populated
D. All key fields have been populated
What are the two primary components of the Visualforce framework? (2)
A. Components
B. S-Controls
C. Apex Pages
D. Controllers
E. Static Resources
A. Components
D. Controllers
Which AppExchange partners allows you to easily web-enable any object without needing to use the API to develop custom web integrations? (3)
A. Model Metrics web2anything
B. Veer West Form Assembly
C. Clicktools
D. Vertical Reponse
A. Model Metrics web2anything
B. Veer West Form Assembly
C. Clicktools
If you could only give one release document to your IT department, which would it be?
A. Feature detail pages
B. Detailed release notes
C. Admin preview doc
D. Release overview pages
B. Detailed release notes
What can the Schema Extract Tool provide the administrator prior to loading data into Salesforce? (3)
A. All fields on a given object
B. Field data types
C. Location of data on the storage pod
D. Determine order of data load
E. Number of records containing data per field
A. All fields on a given object
B. Field data types
D. Determine order of data load
What are the three types of S-Controls?
A. HTML, Component, Controller
B. AJAX, Component, Controller
C. HTML, Snippet, URL
D. AJAX, Snippet, URL
C. HTML, Snippet, URL
___________ allow developers to completely replace the standard page layouts within the Salesforce UI with completely custom pages.
A. HTML
B. Apex
C. S-Controls
D. Visualforce Pages
D. Visualforce Pages
What do {!expressions} refer to when used in Visualforce components?
A. Roll-Up summaries
B. Factorial Equations
C. Apex Classes
D. Fields
D. Fields
True or False?
Actions to existing steps can be added to an active approval process?
True

Actions can be added to the existing steps of active approval processes
All of the following tools assist in auditing EXCEPT:
A. Reports
B. Field History
C. Setup Audit Trail
D. Page Layout
E. Dreamfactory Snapshot
D. Page Layout
In Salesforce Territory Management, a territory hierarchy is different from a role hierarchy in that it (1)
A. grants login access to all users in a territory.
B. supports assigning users to multiple territories.
C. automatically assigns users to sales teams in the territory.
D. gives users in a territory full edit access to all accounts in that territory.
B. supports assigning users to multiple territories.
Who are the three types of users that can grant sharing privileges on a given record? (3)
A. Owner
B. Anyone higher in the role hierarchy
C. Systems admin
D. Group Members
E. Executives
A. Owner
B. Anyone higher in the role hierarchy
C. Systems admin
What is the maximum number of objects that can be associated in a custom report type?
A. 1
B. 2
C. 3
D. 4
E. You can't create custom report types for multiple objects
D. 4
What triggers the Big Deal alert? (2)
A. Opportunity Amount
B. Closing Date
C. Sales process stage
D. Probability Threshold
A. Opportunity Amount
D. Probability Threshold
True or False?
All applications downloaded from the AppExchange can be modified once loaded into an org.
False

Only unmanaged packages downloaded from the AppExchange can be modified. Managed packages are unable to be edited or customized.
What is the fastest way to communicate new release information to your end users?
A. Feature detail pages
B. Detailed release notes
C. Admin preview doc
D. Discover button in app
D. Discover button in app
True or False?
Referring to other formulas may reduce the 1300 character limit, but it is possible to continue chaining multiple formula fields together indefinitely.
False

This is not possible because the character limit still applies.

1300 - Maximum characters displayed after calculation
3900 - Maximum characters allowed in the formula
What is the total number of personal tags allowed per user?
A. 100
B. 200
C. 300
D. 400
E. 500
F. Unlimited
E. 500
True or False?
Personal tags can be viewed by Admins
False

Although Admins can enable both public and private tags, Admins can only see public tags
Which of the following is not a characteristic of web applications or web controls?
A. Runs on a customer-hosted web server
B. Runs on SFDC web server
C. Has a custom UI (generally ASP.NET or JSP),
D. Uses the Force.com API to read or modify SFDC data,
E. Are generally used for highly customized UI or business logic functionality that cannot be accommodated by s-controls.
B. Runs on SFDC web server
Which of the following will make it easier for users to reach merge tools?
A. Build a custom button/link to the merge wizard
B. Merge using the Excel Connector
C. Be granted delete rights to merge leads
D. All of the above
D. All of the above
True or False?
Steps can be added to an active approval process.
False

Steps cannot be added after the process has been activated.
What can be customized in content? (2)
A. Content type
B. Validation rules
C. Page layouts
D. Content Value
A. Content type
B. Validation rules
Which are examples of dirty data?
A. Duplicate Records
B. Spelling/punctuation mistakes
C. Incomplete records
D. Free text spelling errors
E. All of the above
E. All of the above
Where do I add IP addresses to the trusted set?
A. Setup | Administration Setup | Security Controls | Network Access
B. Setup | Administration Setup | Company Information
C. Setup | Administration Setup | Users | Profiles
D. Setup | Company Information
A. Setup | Administration Setup | Security Controls | Network Access
What is the number one predictor of successful change management?
A. Cleansed Data
B. Correct License selection
C. Executive Sponsorship
D. Defined Sales Process
C. Executive Sponsorship
Where are Salesforce's web services capabilities defined? (2 answers)
A. Company Infomration
B. Subscription Agreement
C. WSDL
D. API Documentation
C. WSDL
D. API Documentation
True or False?
S-Controls are no longer supported by SFDC
FALSE
Which value rolls up to the Master in forecasting? Choose 1.

a. Expected revenue
b. Quota Amount
c. Opportunity amount
d. Product Quantity
c. Opportunity amount
UC needs to use different a pricebook for sales representatives in US, LATAM, EMEA and APAC. What should the system administrator do? Choose 1.
a. delete standard pricebook and create seperate pricebooks
b. Clone standard Pricebook and assigned separate prices for each region
b. Clone standard Pricebook and assigned separate prices for each region
What are common to forecasting? (collaborative and customization) (2)

a. Expected revenue
b. quota
c. forecast category
b. quota
c. forecast category
A Recruiting User needs to setup an object relationship between the Position Object and the Job Application Object. He needs this setup so that a Position record can be related to many Job Application records and Job Application Records can be related to many Position Records. He also needs this in a setup where deleting a Position record will delete all related Job Application records and deleting a Job Application record deletes all related Position records. What can a system administrator do to fulfill the requirement?

a. Create a lookup relationship on both objects.
b. Create two master-detail relationships where both can be master and both can be detail records
c. Create a junction object between the Job Application and Position object.
c. Create a junction object between the Job Application and Position object.
What can an administrator do to enable customers to submit service request? Choose 2.

a. Enter live chat agent on the company website
b. Enable chatter answers
c. Enable the service cloud console on the company website
d. Enable case feed on the company website
a. Enter live chat agent on the company website
b. Enable chatter answers
7. A system administrator needs to merge duplicate accounts with duplicate contacts, how can this can be accomplished?

a. Merge accounts and select the option to merge duplicate contacts
b. Merge duplicate accounts and then merge duplicate contacts
c. Merge duplicate contacts and then duplicate accounts.
d. Merge duplicate accounts and duplicate contacts will automatically be merged.
b. Merge duplicate accounts and then merge duplicate contacts
A Manager needs a report created based on the following requirements:
All accounts with opportunities Closed-Won
All accounts with Closed Cases
What can you do as a system administrator?

a. Create a joined report
b. Create a custom report type
a. Create a joined report
9. JP Dela Cruz, a user with the APAC Sales Representative role, has been assigned the US Sales Representative Role. Which sharing rules are recalculated?

a. Criteria based sharing rules will be recalculated
b. Ownership based rules will be recalculated
c. No changes will be made
d. Sales Team sharing rules will be recalculated.
b. Ownership based rules will be recalculated
10. A system administrator wants to change the field type from a lookup field to a master-detail field. What must the system administrator check in order for the change to be implemented successfully?

a. Make sure the lookup value is required
b. Make sure that all lookup fields on the record are filled up
c. Make sure that the lookup field has a related record
b. Make sure that all lookup fields on the record are filled up
11. James, a recruiting manager needs a picklist field implemented on the Position object done by the end of the week. Matt, the system administrator was too busy to fulfill the requirement. What should Matt do, to prevent this from happening again?

a. Delegate James as a delegated administrator for the Recruiting App
b. Delegate James as a delegated administrator for the Position Object
c. Assign James with the "Modify All Data" permission set
d. Changed OWD for the Position Object to Public Read/Write.
b. Delegate James as a delegated administrator for the Position Object
12. What can James as a Delegated Administrator do? Choose 3

a. Create a custom tab
b. Manage custom objects
c. Modify the OWD settings
d. log in as user
e. manage profiles
a. Create a custom tab
b. Manage custom objects
d. log in as user
13. Support Records with a specific record type needs the access restricted to only a Support Manager and four support users. What can you do as a system administrator?
Choices.
a. Remove the record type access for all users except the 5 mentioned.
b. Give the "View All Data" permission to the 5 mentioned users using permission sets.
c. Create a new profile and assign the 5 users to the new profile.
d. Create a criteria based sharing rule for the 5 users.
d. Create a criteria based sharing rule for the 5 users.
14. How can a system administrator enrich data thru social?

a. Use Facebook for educational background
b. Use the Company's salesforce Facebook account
c. Use LinkedIn to retrieve the current contact details of a customer
d. Use twitter to follow a customer
c. Use LinkedIn to retrieve the current contact details of a customer
15. A lead needs to be assigned automatically to a rep, after 10 days and there is no action, the deal status should be set to Stalled after it has been approved by a Manager. Which automation processes can a system administrator use?

a. Assignment rule
b. Assignment rule, Approval Process, Workflow Rule
c. Assignment Rule, Workflow Rule
d. Assignment Rule, Auto-Response Rule, Workflow Rule
b. Assignment rule, Approval Process, Workflow Rule
16. What is true about Salesforce Communities? Choose 2

a. Ideas tab is used by community users to submit, like and promote Ideas
b. Communities can be used by internal salesforce users only
c. Reputation level is the same across all communities.
d. Q&A tab
a. Ideas tab is used by community users to submit, like and promote Ideas
d. Q&A tab
17. What can a system administrator do to simplify searching in Knowledge for users?

a. Create synonyms
c. Enter predefined search input (auto complete)
d. Create a Data Category for each Article
a. Create synonyms
18. Which deployment tools will you use to deploy metadata from one organization to another organization? Choose 2.


a. Change sets
b. Force.com IDE
c. Unmanaged Packages
d. Force.com Migration Tool
b. Force.com IDE
d. Force.com Migration Tool
19. A user reports that a field can no longer be seen in the page layout. What can a system administrator use in order to troubleshoot this?


a. Setup audit trail
b. Field history tracking
c. System log
d. Field audit
a. Setup audit trail
20. Dylan has submitted a vacation request for approval by his manager. Palmers, Dylan's manager is not receiving any email alerts. What can you use in order to troubleshoot the issue? Choose 2.


a. Email log
b. Setup audit trail
c. Debug Log
d. Time-Based Workflow
a. Email log
c. Debug Log
21. Which permission do you need to manage entitlements? Choose 2


a. "Manage Entitlements"
b. "Customize Application"
c. "Customize Entitlement"
d. Can't remember
a. "Manage Entitlements"
b. "Customize Application"
22. A change set submitted for deployment is missing a component. What can you do in order to correct the issue?

a. Deploy the change set and then submit another change set for deployment
b. Edit the change set, deactivate it and then add the missing component
c. Create another change set containing all components and deploy it.
d. Clone Change set
d. Clone Change set
23. List the different prices available for a product. Choose 3


a. Sales Price
b. Product Price
c. Discounted List Price
d. List Price
e. Standard Price
a. Sales Price
d. List Price
e. Standard Price
24. VP of Sales wants to automatically add the account name to the opportunity name once a record is saved. How can this be done?

b. Enforce an opportunity naming guideline for Sales Reps
c. Create a Workflow Rule with an immediate workflow trigger to update the opportunity name field on the account object
c. Create a Workflow Rule with an immediate workflow trigger to update the opportunity name field on the account object
25. How can you as a System Administrator enforce standardization of tags in libraries? (2)
A. Enable Personal Tags
B. Enable Public Tags
A. Enable Personal Tags
B. Enable Public Tags
26. Billing State --- Postal Code? (2)
a. Make the account name field unique
b. Use the HLOOKUP operator
c. Use the VLOOKUP operator in a validation rule for the account name
d. Use an APEX Trigger
c. Use the VLOOKUP operator in a validation rule for the account name
d. Use an APEX Trigger
27. Sales Manager wants to have the account name added to the Opportunity name once the Opportunity has been created.

a. Create Apex Trigger
b. Create Workflow Rule for field update
c. Create Formula to add the Account Name and Opportunity name.
b. Create Workflow Rule for field update
28. Sales Manager wants Picklist field should always have a value.
Validation Rule formula: (2 choices)


a. TEXT(picklist__c)= ""
b. picklist__c = ""
c. ISBLANK(picklist__c)
d. ISPICKVAL(picklist__c,"")
a. TEXT(picklist__c)= ""
d. ISPICKVAL(picklist__c,"")
29. Sales Manager wants to have the field on the Report that shows the growth Year by Year. What function should you use?

A. PriorValue
B. PrevGroupVal
C. ParentGroupval
D. DateValue
B. PrevGroupVal
30. One shipment, billed monthly

a. Default Billing Schedule
b. Default quantity and revenue Schedule
c. Default quantity Schedule
d. Default revenue Schedule
d. Default revenue Schedule
31. A user needs to create a user without customizing the profile

a. permission set with "Manage User" permission
b. delegated administrator
a. permission set with "Manage User" permission
32. Administrator change the account owner through Data Loader. What statements are true? Choose 2.

A. Manual Sharing will be remove
B. Criteria Based Sharing rules will be recalculated
C. Owner Based Sharing Rules will be recalculated
D. Nothing will happen
A. Manual Sharing will be remove
C. Owner Based Sharing Rules will be recalculated
33. What are the deployment tools that you need to use to delete Metadata? Choose 2.

A. Force.Com IDE
B. Force.Com Migration Tool
C. Change Set
D. Data Loader
E. Unmanaged Package
A. Force.Com IDE
B. Force.Com Migration Tool
34. What tools you need to use to migrate Metadata to Two Different Production Org? Choose 3.
A. Force.Com IDE
B. Force.Com Migration Tool
C. Change Set
D. Data Loader
E. Unmanaged Package
A. Force.Com IDE
B. Force.Com Migration Tool
E. Unmanaged Package
35. An End User requested for a Vacation Leave and subject for Approval by his Manager. End User complains that there's nothing happen once he click on Submit for Approval Button? Choose 1.

A. Approval Process does not contain approval steps
B. Check if the End User does have an Approval Manager
C. Request contains no value
D. Check System Log to troubleshoot the issue
B. Check if the End User does have an Approval Manager
36. What should be considered when deleting an Approval Process? Choose 2

a. a record is attached to the approval process
b. a record is locked
c. there is an email alert and field update
d. approval process is active
b. a record is locked
d. approval process is active
37. Recruiting Manager requested the System Administrator to create a custom object called Position and Applicant. He wants that if the Applicant is deleted then all Position that the applicant applied will also be deleted. Position should also have many Applicants. What would be the solution on this question?

A. Create a LookUp where the Applicant is the Master
B. Create a Master Detail where the Applicant is the Master
C. Create a Junction Object
D. Create a Heirarchical Relationship between Position and Applicant
E. Create a Many to Many relationship with a Junction Object
E. Create a Many to Many relationship with a Junction Object
When merging Accounts with associated contacts, opportunities,and cases what cred do you need?

a. Del on Account, edit on contacts, opportunities and cases
b. Edit on account, del on contacts, opportunities and cases.
a. Del on Account, edit on contacts, opportunities and cases
3 ways to streamline searches in Knowledge.

a. synonyms
b. restrictive tags
c. pre dermined picklist
d. create data category
a. synonyms
b. restrictive tags
d. create data category
Sales user, Sys ad and Sales Director, needs to view a custom field on an object. How to achieve this?

b. Create a custom profile
c. Create a record type
d. Field level security to view only on these profiles
d. Field level security to view only on these profiles
What are the instances that an opportunity will be assigned to a territory?

a. account changed ownership
b. ownership was changed and account was moved to another territory
b. ownership was changed and account was moved to another territory
How to limit the availability of picklist values

a. modify picklist values in record types
b. different page layouts in record types
a. modify picklist values in record types
Create a validation rule wherein if an opportunity is greater than 500,000. the competitor is a custom picklist value, and cannot be blank. what are the components in the validation rule. choose 2.

a. amount > 500,000 && isblank(Competitor__c) ||
b. amount > 500,000 && ispickval(competitor__c,"")
c. amount > 500,000 && text(Competitor__c)=""
d. amount > 500,000 && preval(Competitor__c)
e. amount > 500,000 && Competitor__c=""
b. amount > 500,000 && ispickval(competitor__c,"")
c. amount > 500,000 && text(Competitor__c)=""
What are the capabilities of a forecast manager? choose 2

a. view all users' forecasts directly below in the heirarchy
b. edit users' opportunity directly below in the heirarchy
c. adjust the forecasts directly below in the heirarchy
a. view all users' forecasts directly below in the heirarchy
c. adjust the forecasts directly below in the heirarchy
When ownership of a record changes, what will happen.

a. manual sharing is lost
b. criteria based sharing recalculates
a. manual sharing is lost
Support records with a specific record type needs access restricted, except to a Support Manageer, and 4 support users.

a. Create a public group for 5 users and create a criteria based sharing rule for the record type.
b. Create a public group for 5 users, create a parent case record and then create a criteria based sharing rule for the record type.
c. Set OWD to public
d. create a new profile for the 5 users
a. Create a public group for 5 users and create a criteria based sharing rule for the record type.
Using a workflow rule, once an opportunity is closed, an email alert should be sent out. Sales manager reports that an email alert is not being sent out. What's the best tool to check the issue? Choose 2.
a. email logs
b. audit trail
c. debug log
d. workflow monitoring
a. email logs
c. debug log
Contacts from an external source is not auto populating. What's the best tool to check the issue?

a. integration logs
b. audit trail
c. debug log
d. workflow monitoring
a. integration logs
Tools used to transfer metadata from production org to production org. Choose 2

a. Force.com IDE
b. Force.com Migration tools
c. Change sets
a. Force.com IDE
b. Force.com Migration tools
A dependent custom field was missed when uploading a change set. How can an administrator resolve the issue?

a. Deploy the current change set, create a new one, add component, deploy
b. cancel the upload, create new, add missed component, deploy
c. clone the change set, add the missed component, upload, deploy
c. clone the change set, add the missed component, upload, deploy
How to make sure that an opportunity name is unique?

a. apex triggers
b. validation rule
c. workflow rule
d. Make the label unique
a. apex triggers
When creating a billing address and the user puts in a wrong zipcode based on the state. A reference object is created that contains the postal codes for the states. How can administrators make this work? Choose 2.

a. Lookup on the reference object
b. validation rule to use a Vlookup on the reference object.
c. Workflow rule with field update
b. approval process.
b. validation rule to use a Vlookup on the reference object.
c. Workflow rule with field update
What are the 3 capabilities of Live Agent on Service Cloud?
A. Transfer chat
B. Skill group
C. Quick Text
What object permission should the administrator provide for users to find duplicates under the lead object?

a. Read, Edit
b. View All
c. Merge
d. Delete
b. View All
Support manager wants to have the ability of all support to verify the eligibility of the customers once cases are raised?

a. Enable entitlements
b. Enable Service Cloud through Company Website
c. Enable Live Agents
a. Enable entitlements
Scheduling is enabled. One shipment per month and paid on a monthly instalment basis.

a. default revenue schedule
b. default quantity schedule
c. default revenue and quantity schedule
d. default billing schedule
c. default revenue and quantity schedule
Create a report for accounts that do not have opportunities and cases

a. joined reports
b. report for accounts with cross filters that exclude opportunities and cases
c. report for accounts with sub filters that exclude opportunities and cases
b. report for accounts with cross filters that exclude opportunities and cases
Using automation, how to check if there are open cases for account.

a. use a formula field on account
b. roll up summary on account, then create a validation rule.
c. roll up summary on cases, then create a validation rule.
d. use workflow rule
a. use a formula field on account
Formulate a process where if the case came from different region like EMEA, LATAM, APAC should be automatically assign to End Users, and status of the case should be 'Stalled' after 2 Days if End User didn't perform any action on the said case

A. Assignment Rule, Approval Process, Workflow Rule, Validation Rule
B. Assignment Rule, Workflow Rule
C. Assignment Rule, Validation Rule, Workflow Rule
D. Assignment Rule, Formula Update
B. Assignment Rule, Workflow Rule
Every regions (APAC, LATAM, EMEA, AFRICA) has corresponding VP of Sales. Noah Larkin wants each VP receive a copy of dashboard every Monday morning.

A. Create a separate Dashboard for each VP and schedule a refresh every Monday Morning
B. Create a Visual Force with a filter for Dashboard to send an E-mail to VP of Sales each region and schedule a refresh every Monday Morning
C. Create analytic snapshot with Filter and have the dashboard send to every VP of Sales for each region and schedule a refresh every Monday Morning
D. Created One Dashboard with Filters for each VP and schedule a refresh every Monday Morning
D. Created One Dashboard with Filters for each VP and schedule a refresh every Monday Morning
What statements are true regarding Territory Management? Choose 2.

A. Users in a territory can view, edit, transfer, and delete accounts assigned to the territory.
B. Users in a territory can view, edit, transfer, and delete Opportunities assigned to the territory.
C. Users in a territory can view all opportunities associated with accounts in the territory, regardless of who owns the opportunities.
D. Users in a territory can view,edit and delete all opportunities associated with accounts in the territory, regardless of who owns the opportunities.
E. Users in a territory can view,edit,transfer and delete all opportunities associated with accounts in the territory, regardless of who owns the opportunities.
A. Users in a territory can view, edit, transfer, and delete accounts assigned to the territory.
C. Users in a territory can view all opportunities associated with accounts in the territory, regardless of who owns the opportunities.
Sales User said that he already submitted a Vacation request and it's pending for approval by the Manager. Manager on the other hand said that he didn't receive any E-mail regarding the request. How can you troubleshoot the issue? Choose 2.
A. Check Debug Log
B. Check Audit Trail
C. Check System Log
D. Check E-mail Log
A. Check Debug Log
D. Check E-mail Log
A Us sales manager and 4 US Sales Users with different profile wants to view a specific account which is based in APAC. As an Administrator, how can you resolve this issue?

A. Set the OWD Setting of the said object to Public Read Only
B. Create a custom profile and add the Sales Manager and 4 User
C. Create a Public Group and Create Sharing Rule
D. Add them to the Account
C. Create a Public Group and Create Sharing Rule
The maximum number of files that can be included in a content pack is?


A. 30
B. 5
C. 50
D. 10
C. 50
What statement is true about Chatter Answer? Choose 2

A. Chatter Answers replaces the legacy answers product for a new Salesforce Organizations
B. Chatter Answers licenses are required for Salesforce Organizations and Communities.
C. Users can access Chatter Answers from a Standard Q&A tab.
D. Chatter Answers replaces Chatter in Communities that use support Cases.
A. Chatter Answers replaces the legacy answers product for a new Salesforce Organizations
C. Users can access Chatter Answers from a Standard Q&A tab.
When creating a custom formula field, what return type returns a true or false value?


A. Yes/No
B. Boolean
C. Binary
D. Checkbox
D. Checkbox
What statement is true about Opportunity Splits feature? Choose 2

A. Overlay Splits can be enabled without enabling Opportunity teams.
B. Enabling Opportunity Splits automatically adds the Opportunity owner role to Opportunities.
C. Revenue Splits must total 100% of the amount generated by the Opportunity.
D. Opportunity Splits apply only to team members directly responsible for Opportunity.
B. Enabling Opportunity Splits automatically adds the Opportunity owner role to Opportunities.
C. Revenue Splits must total 100% of the amount generated by the Opportunity.
What is a capability of enhanced report and dashboard folder sharing? Choose 2

A. The reports or dashboards in a folder can be shared with an individual user.
B. Different access levels can be assigned to different users in the same folder.
C. Access to the reports or dashboard in a folder rolls up through the role hierarchy.
D. Reports or dashboards can be organized into subfolders within a folder.
A. The reports or dashboards in a folder can be shared with an individual user.
B. Different access levels can be assigned to different users in the same folder.
What is a capability of Chatter publisher actions? Choose 2

A. Chatter publisher actions can be added to the home page, chatter tab, and record detail pages.
B. Create actions let users create records directly from the Chatter Publisher.
C. Global Create Actions create records that are automatically associated with related records
D. Custom actions let users customize the layout of their Chatter feed.
A. Chatter publisher actions can be added to the home page, chatter tab, and record detail pages.
B. Create actions let users create records directly from the Chatter Publisher.
What is a capability of Salesforce Communities? Choose 2

A. Visualforce or Force.com Sites must be used for an administrator to enable Communities.
B. Community members can control what contact information is visible to external users.
C. Communities can be customized by defining members, tabs, branding and email settings.
D. Customer Portal users and Customer Community users can log into a community.
C. Communities can be customized by defining members, tabs, branding and email settings.
D. Customer Portal users and Customer Community users can log into a community.
What can an administrator customize on the Price Books object? Choose 3

A. Themes
B. Record Types
C. Validation Rule
D. Fields
E. Assignment rules
B. Record Types
C. Validation Rule
D. Fields
What is included in a Chatter topic detail page? Choose 2

A. A leader board of users discussing the topic.
B. A list of members who belong to the topic page.
C. A list of groups that have recently discussed the topic.
D. Posts by users that include the hashtag or topic.
C. A list of groups that have recently discussed the topic.
D. Posts by users that include the hashtag or topic.
What is a feature of the improved setup user interface? Choose 2

A. Administrators can enable or disable the new Setup user interface at any time.
B. The Setup link appears as an option within the Force.com app menu.
C. Personal settings are available through a link on a user's home tab.
D. The setup menu items are organized into goal-based categories.
A. Administrators can enable or disable the new Setup user interface at any time.
D. The setup menu items are organized into goal-based categories.
What is a feature of Salesforce knowledge? Choose 2

A. The solution hierarchy dictates article visibility for community users.
B. An article type layout can include the Assign to case owner button.
C. Fields can be made required so users must enter values when creating articles.
D. A link from one article to another still works of the article URL name changes.
C. Fields can be made required so users must enter values when creating articles.
D. A link from one article to another still works of the article URL name changes.
What is a capability of Collaborative Forecast? Choose 2

A. Create custom report types for Forecasting Quotas with related Forecasting Items.
B. View Forecast and quota data based on quantity or revenue.
C. View Forecast data for individual territories when using territory management.
D. Adjust individual opportunity amounts from the Forecast Tab.
A. Create custom report types for Forecasting Quotas with related Forecasting Items.
B. View Forecast and quota data based on quantity or revenue.
How can Salesforce Communities be used? Choose 2

A. Partners can log into a Partner Portal to work with internal sales users.
B. Customers can get answers to their product and support questions.
C. Employees can connect with distributors, resellers, and suppliers.
D. Customers can post on twitter and linked group feeds.
B. Customers can get answers to their product and support questions.
C. Employees can connect with distributors, resellers, and suppliers.
What is a capability of Salesforce Ideas? Choose 2

A. Assignment rules route ideas to the correct owner by zone.
B. Ideas can be access in any Salesforce community.
C. Employees use the Q&A tab to moderate ideas in a community.
D. Reputation levels are calculated separately for each zone.
B. Ideas can be access in any Salesforce community.
D. Reputation levels are calculated separately for each zone.