Counseling Microskills

Attending Behaviour
Orienting oneself physically and psychological
Encourages the other person to talk
Lets the client know you're listening
Conveys empathy
Open-Ended Questions
To begin an interview
To encourage client elaboration
To elicit specific examples
To motivate clients to communicate
Close ended questions
To obtain specific information
To identify parameters of a problem or issue
To narrow the topic of discussion
To interrupt an over-talkative client
The counsellor rephrases the content of the client's message/
To convey that you are understanding him/her
Help the client by simplifying, focusing and crystallizing what they said
May encourage the client to elaborate
Provide a check on the accuracy of your perceptions
A collection of two or more paraphrases or reflections that condenses the client's messages or the session
Covers more material
Covers a longer period of client's discussion
A verbal response to client emotion
Reflection b.
Listening is the most important skill in counselling. It is the process of 'hearing' the other person. Three aspects of listening;
i) Linguistic: actual words, phrases and metaphors used to convey feelings.
ii) Paralinguistic: not words themselves but timing, accent, volume, pitch, etc.
iii) Non-verbal: 'body language' or facial expression, use of gestures, body position and movement, proximity or touch in relation to the counsellor
All these express the internal state of the counselee and can be 'listened' to by the attentive counsellor.