Like this study set? Create a free account to save it.

Sign up for an account

Already have a Quizlet account? .

Create an account

Attending Behaviour

Orienting oneself physically and psychological
Encourages the other person to talk
Lets the client know you're listening
Conveys empathy

Open-Ended Questions

To begin an interview
To encourage client elaboration
To elicit specific examples
To motivate clients to communicate

Close ended questions

To obtain specific information
To identify parameters of a problem or issue
To narrow the topic of discussion
To interrupt an over-talkative client


The counsellor rephrases the content of the client's message/
To convey that you are understanding him/her
Help the client by simplifying, focusing and crystallizing what they said
May encourage the client to elaborate
Provide a check on the accuracy of your perceptions


A collection of two or more paraphrases or reflections that condenses the client's messages or the session
Covers more material
Covers a longer period of client's discussion


A verbal response to client emotion

Reflection b.

Listening is the most important skill in counselling. It is the process of 'hearing' the other person. Three aspects of listening;
i) Linguistic: actual words, phrases and metaphors used to convey feelings.
ii) Paralinguistic: not words themselves but timing, accent, volume, pitch, etc.
iii) Non-verbal: 'body language' or facial expression, use of gestures, body position and movement, proximity or touch in relation to the counsellor
All these express the internal state of the counselee and can be 'listened' to by the attentive counsellor.

Please allow access to your computer’s microphone to use Voice Recording.

Having trouble? Click here for help.

We can’t access your microphone!

Click the icon above to update your browser permissions and try again


Reload the page to try again!


Press Cmd-0 to reset your zoom

Press Ctrl-0 to reset your zoom

It looks like your browser might be zoomed in or out. Your browser needs to be zoomed to a normal size to record audio.

Please upgrade Flash or install Chrome
to use Voice Recording.

For more help, see our troubleshooting page.

Your microphone is muted

For help fixing this issue, see this FAQ.

Star this term

You can study starred terms together

Voice Recording