Listening is the most important skill in counselling. It is the process of 'hearing' the other person. Three aspects of listening;
i) Linguistic: actual words, phrases and metaphors used to convey feelings.
ii) Paralinguistic: not words themselves but timing, accent, volume, pitch, etc.
iii) Non-verbal: 'body language' or facial expression, use of gestures, body position and movement, proximity or touch in relation to the counsellor
All these express the internal state of the counselee and can be 'listened' to by the attentive counsellor.