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Principles of management and leadership

Terms in this set (52)

After graduating with a bachelors degree in psychology, Elizabeth decided to look for a job as a counselor in an academic institution because she strongly believed that she was a good listener and that she was good at encouraging others to express their thoughts and feelings in this scenario, Elizabeth believed that she possessed which of the following requisite skills to be a counselor?
Human Skills
Which of the following exemplifies a political/ legal trend in the organizational environment?
Regulations concerning the disposal of biological waste
Shane Motors keeps its automobile parts in a storage facility near its assembly and manufacturing plant. In the context of operations management, Shane Motors uses the storage facility to hold its?
Inventory
The Hawthorne studies showed how which of the following can influence work?
Workers Feelings
A Gantt chart indicates?
What tasks must be completed at what times
Glimmens, a continental restaurant, started its operations by renting the ground floor of a three-storied building. As
the business of the restaurant grew, Marvin, the co-owner of the restaurant, pressed the landlord of the building to
allow him to occupy and rent the first floor as well for much lower rent than what the landlord intended to quote.
This would reduce the expansion costs of Glimmens. In the context of managerial roles, which of the following
decisional roles does Marvin exemplify in this scenario?
Negotiable role
According to Henri Fayol's principles of management, which of the following advocates that each employee should report to and receive orders from one boss to avoid confusion and conflict?
Unity of command
To motivate employees to perform better, the human resources department of Martianses human resources department is most likely using
Behavioral Substitution
Ecru Inc. is a company that regularly provides dairy products and meat to a fast-food chain. In this scenario, Ecru Inc. is a ___ of the fast-food chain.
Supplier
Two companies operating from the same building have a conflict over the parking facilities available to their employees. They fail to come to a conclusion beneficial to both the companies. Eventually, the company with fewer number of employees loses the conflict and is forced to stop using the parking facilities. Which of the following methods is used for resolving the conflict in the given scenario?
Domination
After Hayworth Publishers realized that it was incurring losses, it set new objectives. These objectives were to increase revenues by at least five percent and reduce net losses by at least 80 percent. In this scenario, which of the following management functions is involved in setting these goals and helping the company meet them?
Planning
Bob is the plant manager of one of the three manufacturing plants of a paper manufacturing company. He is responsible for synching the processes of his plant with the standards set at the company's headquarters. He sends weekly updates of raw material requirements to the purchase division at the headquarters. He also connects the company's human resources department with the employees who work in his plant. In this scenario, Bob is most likely a?
Middle Manager
Jonathan is the CEO of a cell phone manufacturing company. At the company's Annual General Meeting, he made an announcement to the shareholders about one vacant position in the company's supervisory board. In the context of managerial roles, which of the following roles does Jonathan illustrate in this scenario?
Spokesperson Role
The employees at Titanium Inc. have freedom to plan their own schedules and are empowered to make decisions. They also believe in sharing common goals. The managers have high levels of trust in their employees, and they foster teamwork. These beliefs and attitudes represent Titanium's?
Organizational Culture
Which of the following skills includes the ability to recognize how a company fits into or is affected by its external environment?
Conceptual Skills
Jamal, the operations head at Cerise Confectionery, showed gratitude to his employees by hosting an employee apperception day. In this scenario, which management function did jamal use to boost the morale of his employees?
Leading
The workers of Tight Footing, a tile manufacturing plant, wanted a raise. However, the management did not want to give the workers a raise. The workers started taking longer breaks and did little to no work for the next two weeks. In the context of scientific management, this behavior of the workers is known as?
Soldiering
Inspecting, maintaining, and repairing equipment are all a part of which process of management?
Controlling
when workers deliberately slow their pace or restrict their work output, it is known as?
Soldiering
Claire is the chief operating officer of a cosmetic manufacturing company. She has opportunities to attend the board meetings of her vendor companies. These meetings give her a fresh perspective about how other companies frame their strategies and how procurement and operations are managed in different companies. In the context of managerial roles, which of the following roles does Claire illustrate in this scenario?
Liaison Role
Who used motion picture films to analyze jobs?
Frank and Lillian Gilbreth
Which of the following is the process of having managers and employees perform new behaviors that are central to and symbolic of the new organizational culture that a company wants to create?
Behavioral Addition
Which of the following statements is true of conceptual skills?
Conceptual skills increase in importance as managers rise through the management hierarchy
Thutmach is a manufacturer of potato chips. It has been purchasing potatoes from Vegofaz, a vegetable wholesaler, for about a decade. Vegofaz offers discounts and benefits to Thutmach, and Thutmach, in turn, purchases potatoes only from Vegofaz even when other wholesalers approach Thutmach with better offers. In the context of the supplier component of a specific environment, this scenario best illustrates _____ between Thutmach and Vegofaz.
Relationship Behavior
After graduating from one of the highest ranked business schools in the world. Albert was hired as a divisional marketing manager at a computer hardware company. His job profile included planning the marketing activities for the next fiscal year, allocating funds, and overlooking the performance of marketing representatives. In this scenario, Albert was most likely hired as a
Middle Manager
Which of the following is the amount and number of raw materials, parts, and finished products that a company has in its possession?
Inventory
Temp Trove rewards the employee who completes his or her projects before the due date by giving ten percent of his or her basic pay as incentives. In this scenario, Temp Trove is rewarding the employee who is considered a(n) _____.
Rate Buster
Two companies that operate from the same building have a conflict over the space available for their employees to have lunch during lunch hours in the buildings cafeteria. They fail to revolve the conflict, and the company that pays more rent gets the benefit of using the cafeteria during lunch hours. The other company is forced to ask its employees to use the cafeteria outside of lunch hours. This scenario best exemplifies?
Domination
The dairy industry is an excellent example of?
Simple external environment
According to Chester Bernard, people will be indifferent to managerial directives or orders if they?
Are consistent with the purpose of an organization
The top management at Vermilion Inc. realized that there were some technical defects in the company's new manufacturing plant that was under construction. Technical specialists were sent to the site to correct the issues. This scenario illustrates the management function of?
Controlling
Managers influence customer satisfaction through?
Employee Satisfaction
Which of the following changes in behavior affect the demand for a business's products and service?
Sociocultural
Corey, the chief financial officer of Maurectric Inc., an electronics company, is also an investor in the stock market.
As the shareholder of various other companies, he attends the Annual General Meetings of those companies. This
helps him study the financials and financial strategies followed by other companies in the same industry. In the
context of managerial roles, which of the following roles does Corey illustrate in this scenario?
Liaison Role
In the context of managerial roles, which of the following is a difference between the disseminator role and spokesperson role?
Managers in the disseminator role distribute information to employee inside the company, whereas managers in the spokesperson role share information with people outside their departments or companies
Diana is the office manager at Pamentas, a luxury watch manufacturer. She organizes the office operations and procedures, assigns and monitors functions of the entry level employees and the housekeeping staff, controls correspondence in the office, and overlooks front office operations at the company. In this scenario Diana is most likely a
First line manager
The most effective management theory or idea depends on the kind of problems or situations that managers are facing at a particular time and place in the
Contingency approach to management
Ryan is part of the sales team of his company. His team members listen to his instructions and look up to him because he has been with the company for five years and has been consistent in meting his sales targets every month. Which of the following does Ryan lead by to control his teammates?
Bureaucracy
Bilal manages to complete every project he is involved in before its deadline. In the context of scientific management Bilal can be considered?
Rate Buster
Optalama, a leading chain of optical stores, follows the practice of conducting surveys to study the strategies used by other optical stores in the city in which it operates. To maintain its position as the market leader, it monitors the other stores' strengths, weaknesses, and advertising and marketing campaigns. In this scenario, which of the following is Optalama most likely using?
Competitive Analysis
In the context of changing environments, identify a true statement about environmental uncertainty.
It is most likely to be low when environment complexity is at a low level
The management of Won League Lotteries was planning to shut down one of its offices. This shutdown was going to result in layoff, and the employees were not happy. The employees stopped picking up client calls and started leaving work before completing their eight hour shifts. In the context of scientific management, this behavior of the employees is known as
Soldering
In a company that produces containers, the employees were divided into two teams to foster competition in order to increase production. Each team produced 100 containers per day. When the managers of the company integrated the two teams into one, they found that the number of containers produced per day was 300. This was due to the increased division of labor and coordination among the employees. This approach is an example of?
Synergy
To combat increasing competition by lowering its prices, Rumbearc Inc. a paper carton box manufacturing company, decides to mechanize most of its production processes. Subsequently, Rachel, the chief human resources officer of the company, makes a media announcement regarding its decision to lay off 600 employees. In the context of managerial roles, which of the following roles does Rachel illustrate in this scenario?
Spokesperson Role
The management of Krane software makes all its employees work overtime when they do not meet the desired levels of productivity. The management does not pay the employees for the overtime and dismisses anyone who asks for a raise. Which of the following concepts does the scenario exemplify?
Domination
According to professor Henry Mintzberg, in which of the following roles do managers motivate and encourage workers to accomplish organizational objectives?
Leader
why do managers often do a poor job of identifying potential competitors?
They tend to focus on only two or three well-known competitors with similar goals and resources
Most of the managers and team members of Wilbesht, a pharmaceutical company, are under the age of 40. The structure of the company is informal and flexible. This scenario best illustrates Wilbesht's _____.
Organized Culture
For most of humankind history, people have?
Worked in their homes or on farms
Technology is part of which environment of an organization ?
General Environment
Nearly all organizations should interact with their environments and depend on them for survival. These organizations are known as?
Open Systems
Which of the following statements is true of Mary Parker Follett?
She believed that giving orders involves discussing instructions and dealing with resentment
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