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5 Written questions

5 Matching questions

  1. A patient with a physical disability comes to the office. The most appropriate response by the medical assistant is to?
  2. Which of the following terms describes behaving courteously, conscientiously, and in a generally businesslike manner?
  3. Which of the following is not an example of a medical assistant's clinical duties?
  4. The initials RMA listed after a medical assistant's name indicate?
  5. The most important elements in providing superior customer service to patients are?
  1. a Ask the patient whether assistance is needed
  2. b Professionalism
  3. c Diagnosing communicable diseases
  4. d Credentials
  5. e Integrity and honesty

5 Multiple choice questions

  1. Using a term of endearment when talking to a patient
  2. Revise and update the standards used for the accreditation of medical assisting programs
  3. Credential
  4. AAMA
  5. Credentialed

5 True/False questions

  1. Which of the following professional attributes indicates the ability to understand someone else's situation?Empathy


  2. Which of the following is the most appropriate information to include on a resume?All the above


  3. Which of the following is/are the greatest benefits of an AAMA membership?All the above


  4. Accreditation may be defined as?A process in which recognition is granted to an education program


  5. Which of the following constitutes unprofessional behavior when interacting with an externship preceptor?Clinical Laboratories Improvement Amendment