How can we help?

You can also find more resources in our Help Center.

17 terms

Chapter 9 Telephone Techniques

STUDY
PLAY
Clarity
The quality or state of being clear.
Competent
Having adequate abilities or qualities; having the capacity to function or perform in a certain way.
Cultivate
To foster the growth of; to improve by labor, care, or study.
Diction
The choice of words especially with regard to clearness, correctness, or effectiveness.
Enunciation
Utterance of articulate, clear sounds.
Inflection
A change in pitch or loudness of the voice.
Invariably
Consistently; not changing or capable of change.
Jargon
The technical terminology or characteristic idiom of a particular group or special activity.
Monotone
A succession of syllables, words, or sentences in one unvaried key or pitch.
Multitasking
Performing multiple tasks at the same time.
Pitch
The property of a sound, especially a musical tone, which is determined by the frequency of the waves producing it; the highness or lowness of sound.
Provider
Individual or company that provides medical care and services to a patient or the public.
Salutation
An expression of greeting, goodwill, or courtesy by words or gestures.
Screen
Something that shields, protects, or hides; to select or eliminate through a screening process.
STAT
Medical abbreviation for immediately; at this moment.
Tactful
Having a keen sense of what to do or say to maintain good relations with others or to avoid offense.
Tedious
Tiresome because of length or dullness.