Chapter 9 Telephone Techniques

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The quality or state of being clear.


Having adequate abilities or qualities; having the capacity to function or perform in a certain way.


To foster the growth of; to improve by labor, care, or study.


The choice of words especially with regard to clearness, correctness, or effectiveness.


Utterance of articulate, clear sounds.


A change in pitch or loudness of the voice.


Consistently; not changing or capable of change.


The technical terminology or characteristic idiom of a particular group or special activity.


A succession of syllables, words, or sentences in one unvaried key or pitch.


Performing multiple tasks at the same time.


The property of a sound, especially a musical tone, which is determined by the frequency of the waves producing it; the highness or lowness of sound.


Individual or company that provides medical care and services to a patient or the public.


An expression of greeting, goodwill, or courtesy by words or gestures.


Something that shields, protects, or hides; to select or eliminate through a screening process.


Medical abbreviation for immediately; at this moment.


Having a keen sense of what to do or say to maintain good relations with others or to avoid offense.


Tiresome because of length or dullness.

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