Practice Quiz - ch 2 "The Hotel Business"

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I'm order to determine if a hotel development project would likely succeed, we would perform
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I'm order to determine if a hotel development project would likely succeed, we would perform
Feasibily study
corporations that operate a hotel without capital outlay in exchange for a percentage of gross sales are known as
management companies
Airport hotels
range from 200-600 rooms with full service
An organization that rates and classifies hotels and awards them Diamonds is the
American Automobile Association
Hotels and motels that are part of a ________ share a centralized reservation system and a common image, logo or advertising slogan.
referral association
Lack of operational power, high fees, low percentage of reservations from the central reservation system are all ________ of franchising.
drawbacks
The individual responsible for the task of balancing the guests accounts receivables is the
night auditor
Rack rate is
the highest published rate
A CRS can provide ________ information for a hotel.
revenue
The purpose of revenue management is to
maximize revenue and increase profitability
Leadership, insuring service of all guest rooms and public areas, operating the department within a budget, and accurate record keeping are all duties of thefront office managerIn house and guest communications in a hotel are managed byCBX or PBXSpecial hotel accounts for a company that has established credit with a hotel are calledcity ledgerGlobal distribution systems were first used by theairline industryIn a large full-service hotel, the front office manager reports to the:rooms division mangerwhich of the following hotel divisions or departments would be primarily responsible for maintaining the grounds surrounding a hotelengineering divisionWhich of the following areas of a hotel is a support center?housekeeping departmentWhich of the following is a primary FO concern during the occupancy stage of the guest cyclesecuritywhich of the following eliminates the need for a telephone operator to intervene and record the times and charge of calls made by in house guest?a call accounting systemthe calculation for Room Occupancy (ROP)= # of rooms occupied/# of rooms available x100Calculation for Average Daily Rate (ADR)total of rooms revenue/ total # of rooms soldcalculation for Revenue per available room (RevPAR)rooms revenue/ # of rooms avaliable