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Organizational Behavior Unit 4

Terms in this set (30)

For most group activities, there is clearly a "right" number of people.
True
False
False
Between group size and productivity no clear relationship has been found.
True
False
True
Which of these groups are classified as formal?
Task and command
Command and Friendship
Friendship and task
Task and interest
Virtual and functional
Task and command
At ABC Manufacturing, new hires Adam and Stacy decided to join the labor union at the company. Their action best describes which of the following reasons why they join this labor union?
Economic self-interest
Security
Social needs
Physical proximity
Mutual interest
Economic self-interest
During which stage in group development, group members come to accept fellow members and develop a unity of purpose that binds them?
Performing
Forming
Norming
Storming
Adjourning
Norming
During which stage in group development, emphasis is usually placed on making acquaintances, sharing information, testing one another, and so forth?
Performing
Forming
Norming
Storming
Conflicting
Forming
Less information is typically needed when task uncertainty is low.
True
False
True
Which of these groups are considered relatively temporary?
Task and command
Command and Friendship
Functional and task
Task and interest
Virtual and formal
Task and interest
Which of these refers to a condition that arises when messages sent to an individual may be unclear?
Role overload
Role set
Role ambiguity
Role conflict
Linking role
Role ambiguity
A work group _______ may be defined as a standard that is shared by group members and that regulates member behavior within an organization.
norm
attitude
role
personality
cohesiveness
norm
According to Katzenbach and Smith, people organized to function cooperatively as a group best describe which of the following?
Paradox
A team
Emotional intelligence
Cognitive complexity
Cultural intelligence
A team
Margo's team, at XY Products, is completely self-directed and requires little management direction. Margo's team can be described as operating at which stage of group development?
Storming
Performing
Forming
Adjourning
Norming
Performing
_____ is a competency and a skill that enables individuals to function effectively in cross-cultural environments.
Structural intervention
Cultural intelligence
Paradoxes
Exit
Managerial intervention
Cultural intelligence
Research on conflict and team suggests that conflict is bad for a team and that it will inevitably bring the team down and cause them to spiral out of control and off track.
True
False
False
In a conflict situation, which of the following is a destructive and passive response?
Reaching out
Winning
Adapting
Self-criticizing
Reflective thinking
Self-criticizing
In a team, the multiple diverse perspectives can enhance both the understanding of the problem and the quality of the solution.
True
False
True
The Norming stage begins as team members begin vying for leadership and testing the group processes.
True
False
False
According to Linda A. Hill, managing a team means managing ______.
knowledge workers
paradox
structural interventions
cognitive complexity
cultural divergences
paradox
In a conflict situation, which of the following is a destructive and active response?
Reaching out
Winning
Adapting
Self-criticizing
Reflective thinking
Winning
Which of the following describes a self-contradictory statement or situation?
knowledge workers
paradox
structural interventions
cognitive complexity
cultural divergences
paradox
It is largely through discussion and verbal exchange—often heated and passionate—that managers decide who they wish to be: market leaders, takeover artists, innovators, or defenders of the economy.
True
False
True
When Maria suggests a product modification to a supplier of her company, she is performing which of these roles according to Mintzberg?
Monitor
Figurehead
Leader
Spokesperson
Disseminator
Spokesperson
In corrective feedback, the receiver provides nonevaluative information to the communicator.
True
False
False
Interaction involvement consists of three interrelated dimensions:
responsiveness, perceptiveness, and performance
performance, perceptiveness, and attentiveness
responsiveness, perceptiveness, and attentiveness
responsiveness, performance, and attentiveness
interaction, performance, assessment
responsiveness, perceptiveness, and attentiveness
Which of the following includes e-mail, texts, letters, reports, manuals, and annotations on sticky notes?
Oral communication
Written communication
Nonverbal communication
Vertical communication
Horizontal communication
Written communication
Managers create ______ through communication.
meaning
profits
jobs
organizational structure
products and services
meaning
Managers' effectiveness as ______ will determine how well they understand and respond to others and can change the organization in response to their feedback.
listeners
disturbance handlers
speakers and writers
monitors
figureheads
listeners
Which of the following is the most prevalent type of communication?
Oral communication
Written communication
Nonverbal communication
Vertical communication
Horizontal communication
Oral communication
In the role of entrepreneur, managers seek to improve their businesses, adapt to changing market conditions, and react to opportunities as they present themselves.
True
False
True
From a management communication perspective, managers' greatest challenge is:
to drive profits.
to admit to flaws in their skill set and work tirelessly to improve them.
increase market share.
create an effective mission.
develop a workable organizational structure.
to admit to flaws in their skill set and work tirelessly to improve them.
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