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Operations Management 4010

Terms in this set (45)

Current challenges in operations management include all of the following​ EXCEPT:
increased communication cost.
An operations manager is NOT likely to be involved​ in:
identification of​ customers' wants and needs.
Productivity can be improved​ by:
Part 2
decreasing inputs while holding outputs steady.
Which of the following fosters specialization and worldwide supply​ chains?
Instant Communication
A simple CPM network has five​ activities, A,​ B, C,​ D, and E. A is an immediate predecessor of B and of C. B is an immediate predecessor of D and of E. C is an immediate predecessor of E. Which of the following statements is​ TRUE?
3 path networks
Productivity tends to be more difficult to improve in the service sector because the work​ is:
often an intellectual task performed by professionals.
frequently processed individually.
typically​ labor-intensive.
often difficult to automate.
E.
All of the above make service productivity more difficult.
A firm can effectively use its operations function to yield competitive advantage through all of the following​ EXCEPT:
setting equipment utilization goals below the industry average.
he fundamental purpose of an​ organization's mission statement is​ to:
Define the​ organization's purpose in society.
control of projects involves close monitoring of which of the​ following?
budgets, quality, costs, resources
Which of the following statements is most​ correct?
KSFs are often​ necessary, but not sufficient for competitive advantage.
Multinational organizations can shop from country to country and cut costs​ through:
lower wage scales, less stringent regulations, lower taxes & tariffs, lower indirect costs
...
​planning, scheduling, and controlling.
Which of the following would NOT be an operations function in a commercial​ bank?
auditing
Which of the following statements is most​ accurate?
Approximately half of all outsourcing agreements fail.
A network has been crashed to the point where all activities are critical. Additional​ crashing:
may require crashing multiple tasks simultaneously.
Which of the following is NOT one of the 10 strategic operations management​ decisions?
mass customization
What are the five elements in the management​ process?
plan, organize,​ staff, lead, and control
Which of the following statements regarding​ time-cost tradeoffs in CPM networks is​ false?
Crashing sometimes has the reverse result of lengthening the project duration.
Which of the following best describes experience
differentiation​?
All of the above are elements of experience differentiation.
functional strategies are shaped by corporate strategy. True or False?
True
If an activity whose normal duration is 13 days can be shortened to 11 days for an added cost of​ $1,500, what is the crash cost per​ period?
Part 2
13-11=2days

1500/2 = 750 per day
$750
Which is NOT true regarding differences between goods and​ services?
Tangible goods are generally produced and consumed​ simultaneously; services are not.
Which of the following are the primary functions of all​ organizations?
marketing, production/operations, and​ finance/accounting
Which of the following is TRUE of​ maquiladoras?
They assess tariffs only on the​ value-added work done.
A project manager is interested in crashing a project with variable activity times. Which of the following tools should​ he/she employ?
PERT
Reasons to study operations management​ include:
studying how people organize themselves for productive enterprise & learning about a costly part of the enterprise.
Which of the following statements regarding CPM networks is​ true?
If a specific project has multiple critical​ paths, all of them will have the same duration.
Which of the following statements regarding CPM is​ true?
All activities on the critical path have their LS equal to the maximum EF of all immediate predecessors.
Which of the following represents a reason for globalizing​ operations?
to improve operations, attract and retain global talent, expand a​ product's life cycle, & improve the supply chain
WBS stands for which of the following project management​ tools?
work breakdown structure
Productivity measurement is complicated​ by:
The fact that precise units of measure are often unavailable.
A project​ organization:
is effective for companies with multiple large projects.
Which of the following is NOT true when explaining why productivity tends to be lower in the service sector than in the manufacturing​ sector?
Service operations are typically capital intensive.
Which of the following activities takes place most immediately once the mission has been​ developed?
The functional areas develop their supporting missions.
A cleaning company uses $18 of​ chemicals, $40 of​ labor, and​ $5 of misc. expenses for each house it cleans. After some quality​ complaints, the company has decided to increase its use of chemicals by
25​%. By what percentage has multifactor productivity​ fallen? ​(Do not round intermediate calculations. Express answer as a​ percentage, rounded to one decimal​ place.)
Multifactor productivity = output/(labor+material+misc)

x/(18+40+5) = x/63
x/(22.5+40+5) = x/67.5

change in productivity = (67.5-63) /67.5*100 = 6.7%
Which of the international operations strategies involves low cost reductions and low local​ responsiveness?
international strategy
Which of the following is NOT a typical service​ attribute?
easy to store
The finance function is concerned​ with:
securing monetary resources.
Which of the following is NOT an advantage of​ outsourcing?
outsourcing core competencies
The critical path for the network activities shown below is​ ________ with duration​ _______
Activity Duration Immediate Predecessors
A 4 -
B 2 A
C 9 -
D 4 A
E 5 B, C, D
he sequence of project activities that add up to the longest overall duration. This determines the shortest time possible to complete the project. C-E = 14
Which of the following are among the 10 strategic operations management​ decisions?
design of goods and services, managing quality, layout strategies
A simple CPM network has three​ activities, D,​ E, and F. D is an immediate predecessor of E and of F. E is an immediate predecessor of F. The activity durations are
D=​4,
E=​3,
F=6.
Slack = LS-ES. Slack for D = 0-0=0
Slack for E = 4-4=0
Slack for F= 7-7=0
Which productivity variable has the greatest potential to increase​ productivity?
management
A strategy is​ a(n):
action plan to achieve the mission.
Which of the following is an example of competing on the basis of​ differentiation?
A firm offers a much broader product line than its competitors do.
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