The number one mistake made by managers who were derailed from their fast track up the managerial ranks was that they didn't develop or possess the necessary technical skills.
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Team leaders typically:manage external and internal relationshipsThe motivation to manage tends to be higher among managers at higher levels in the organization than it is among managers at lower levels in the organization. Correct!trueOne of the primary reasons for the slow response to help the victims of Hurricane Katrina was an antiquated government system that was bogged down in bureaucratic red tape. In other words, the failure of assistance to arrive in a timely fashion was due to a lack of:efficiencyA manager engaged in the management function of ____ is monitoring progress toward goal achievement and taking corrective action when needed.controllingAs the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward high performing employees and bolster morale during a sales-flattening economic downturn. Radeback had to engage in which management function?leadingis the degree to which an organization's external environment has an abundance or scarcity of critical organizational resources.resource scarcityAll events outside a company that have the potential to influence or affect it occur in the ____ environment.eternalWhich of the following is a component of Coca-Cola's specific environment and will directly influence how it does business?pepsiis a primary source of organizational culture.the company's founderChanges in any sector of the general environmentwill eventually affect most organizations.Which of the following is NOT a potential legal risk associated with traditional managerial decisions like recruiting, hiring, and firing employees?product liabilityAdvocacy groups are typically composed of concerned citizens who have a strong feeling about a common issue even though the members' viewpoints differ significantly.falseEnvironmental ____ is affected by environmental complexity, change, and resources.uncertaintyAdvocacy groups cannot directly regulate organization practicestrueThe term ____ refers to the events and trends inside an organization that affect management, employees, and the organizational culture.internal environmentStakeholders are people or groups with an interest in a company's actions.trueIn order to ensure that a company's ethics code will encourage ethical decision making and behavior, companies need to accomplish two objectives. The first is to communicate the codes to others both within and outside the company. The second is to develop practical ethical standards and procedures specific to the company's line of business.trueBayer AG was indicted as a participant in an international price-fixing scheme that drove up the costs of rubber chemicals used to make shoes, tires, and other products. Bayer AG paid its fine but did not admit culpability. Instead, the company announced that paying the fine was less costly than litigation. Bayer AG implemented a(n) ____ strategy.reactiveConcentration of effect is how much an act affects the average person.trueAccording to the stakeholder model of social responsibility, no stakeholder groups are more or less important than any other.falseSecondary stakeholders are important to a company becausethey can affect public perceptions and opinionsstakeholders are any groups that can influence or be influenced by the company and can affect public perceptions about its socially responsible behavior.secondaryA company using a reactive strategy to respond to demands for social responsibility will do less than society expects.trueMichael had a severe hearing impairment and worked as the supervisor of a fast food restaurant. Michael's manager and the human resources manager repeatedly mocked him in front of other employees and said things like "read my lips", "have you got your ears on?" even when he seemed to have no trouble hearing. Michael finally resigned as a result of the mocking and harassment. This situation is an example of all of the following except:Unrealistic and conflicting goalsWhen is an action considered ethical?If it does not directly harm othersA ____ exists when there is a gap between a desired state (what managers want) and an existing state (the situation that the managers are facing).problemBudgets are an example of ____ planning.operationalManagement by objectives (MBO) is a management technique often used to develop and carry out ____.tactical plansAt a canning factory, new employees were instructed never to wear loose-fitting clothes when working around the canning machine. What kind of a standing plan is described in this example?rules and regulationsis the process of choosing a solution from available alternatives.decision makingPlanning is one of the best ways to improve organizational and individual performance.trueEncouraging worker participation in goal setting, making goals public, and getting top management's support are all recommended ways to increase goal commitment in a company.trueTactical plans and objectives are used to direct behavior, efforts, and attention over the next six months to two years.trueAn organization's purpose must regularly change to adapt to changes in the environment over time.falseWhich of the following is a disadvantage of face-to-face brainstorming that is overcome by electronic brainstorming?production blockingThe first step in the strategy-making process is toassess the need for strategic changeMost companies compete directly with all the firms in their industry.falseDeutsche Bank became the world's largest bank through mergers with Bankers Trust, a transatlantic banking operation. Since both banking companies had similar core capabilities, this would be classified as an example ofrelated diversificationAccording to the text, valuable, rare, imperfectly imitable resources can produce sustainable competitive advantage only if they are ____ resources.nonsubsitiutableThe two factors that determine the extent to which firms will be in direct competition with each other are market commonality and resource similarity Correct!trueWhen Clorox Corporation, a manufacturer of bleach and bleach-based cleaning products, acquired Kingsford Charcoal and Prime Choice brand steak sauce; it was an example ofunrelated diversificationClorox Corporation controls 60 percent of the bleach market. Imagine you are an entrepreneur who was considering developing and marketing a new brand of bleach. Which of Michael Porter's industry forces should you be most concerned about?character of the rivalryAn organization is experiencing ____ when there is a discrepancy between upper management's intended strategystrategic dissonanceAveda is a manufacturer and marketer of cosmetics, perfumes, hair-care, and skin-care products. To differentiate its products from other similar brands, Aveda focuses on educating its customers on general skin and hair care. Its salespeople are trained to answer questions and help customers find solutions. Aveda has used customer education and employee training to ____create a competitive advantageCompanies often choose a stability strategy when their external environment doesn't change much or after they have struggled with periods of explosive growth.true