Funeral Service Management - Glossary

Actuating / directing / leading
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Terms in this set (26)
Facilities managementthe monitoring and maintaining of the funeral home physical plant, workspace and funeral equipment.Financial managementthe utilization and monitoring of assets, revenue, expenditures and capital.Funeral service managementthe administration of a funeral service enterprise, the activities of which encompass marketing, office, human resources, facilities, and financial management.Goalsbroad statements about what an organization wants to achieve; developed in the strategic planning process; they form the basic plan or direction toward which decisions and activities are focused. (Goals are motivational in nature and are usually stated in broad, general terms without reference to a time period).Human relationsmotivating people in organizations to develop teamwork which effectively fulfills their needs and achieves organizational objectives.Human resource management / personnel managementthe process of acquiring training, developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities, developing activities and an organizational climate conductive to maximum efficiency and worker satisfaction.Leadershipthe process of inspiring others to work hard to accomplish important tasksMarketing managementthe process of planning and executing the development, pricing, promotion, and distribution of an organization's goods an/or services.Motivatingthe process of energizing, channeling and sustaining people's behavior.Objectivesspecific statement of ends, the achievement of which are to be completed within specific time period. (Objectives are used in the management control process and provide a quantitative and time framework to the organization's goals. Objectives are intended to be accomplished by a specific date and are stated in terms, preferably in such a way that there is some measurable basis for determining the extent to which they have been achieved).Office managementthe administration and supervision of office duties, functions and equipment.Organizingthe process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups to implement plans.Planningthe process of setting performance objectives and determining what actions should be taken to accomplish them.Standard of carespecific procedures to be followed to ensure that all essential details are addressed in the manner that the reasonably prudent funeral director would follow under the same or similar circumstances.Third party merchandise salesin the funeral service context, sales of funeral merchandise to consumers by sellers other than a funeral home.Total quality management / TQMthe efforts of all members of an organization directed to ensure that quality in the production of goods and services is achieved.