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Prize established by the Japanese and awarded annually to firms that distinguish themselves with quality management programs
Annual award given by the U.S. government to recognize quality achievements of U.S. companies.
a set of international standards on quality management and quality assurance, critical to international business
set of international standards that pertain to the quality and performance off office equipment that contains reused components
Total Quality management
a philosophy that involves everyone in an organization in a continual effort to improve quality and achieve customer satisfaction
philosophy that seeks to make never-ending improvements to the process of converting inputs into outputs
Quality at the source
the philosophy of making each worker responsible for the quality of his or her work
a business process for improving quality, reducing costs, and increasing customer satisfaction
an approach to continuous improvement that integrates lean operation principles and six-sigma techniques
technique for classifying problem areas according to degree of importance, and focusing on the most important
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