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Mid Phase Review

Terms in this set (36)

Core Values
H- Honesty
I- Integrity
R- Respect
P- Perseverance
S- Servant Leadership
Honesty
Always tell the truth
Integrity
Always keep your deals
Respect
Don't hurt anyone
Perseverance
Try harder than all our competitors'-never give up
Servant Leadership
Care for our customers, our community and each other
Global Standby Travel
Me, my spouse, parents and dependent children on delta and delta connection flights on a space-available basis
Delta Flies
More than 300 destinations in nearly 60 countries on six continents
Nonrev or NRSA travel is space available
Seats available: more senior employee will be boarded before a junior employee using the same standby code on same flight
Spouse, parents and dependent children eligible for:
Unlimited domestic and transoceanic travel using:
S3C- Delta mainline flights
S3CR- Delta connection flights except on Skywest
S4 on SkyWest and EpressJet
Imputed income applies to flown segments
Flight segments flown is reported as taxable income after travel is complete (yield fare)
1099 form in January the following year

International: responsible for taxes and fees and will be billed accordingly
Delta's Travel tool is called?
TravelNet
Total Avail shows
Total amount of available seats for a specific flight
Pass rider information
Phone Number and email address
Standby Record Locator Number
Use to check in for a flight up to 24 hours prior to departure time on TravelNet
Standby List
the standby list, date of hire and airline code
Pass travel policies
TravelNet tab: pass policy
Pass travel Privileges
1. only for leisure travel
2. Non-business travel for both you and pass riders
3. Responsible for pass riders actions
Responsibilities
1.Pass riders know rules for standby travel
2. Arrive at the airport early
3. Be patient
4. Be Courteous
5. Be discreet
Security Procedures
Employees as passengers must go through TSA
Maintain S3C priority at Delta Connection carrier?
Convert to new companys priority and privileges
List for multiple flights?
No. cannot list for more than one flight at a time or no-show for flights
Rules of the Road
1. Apply Our basic business principles
2. Know our business and improve it constantly
3. Demonstrate honest, integrity and respect
4. Drive for Results
5. Build Great Teams
Put Safety First
Always, understand the safety policies and procedures for your job. Ask questions
Create Value Through
1. great customer service
2. Excellent operations
3. a great brand
4. best employee relations
5. innovation
Being a "Great Place to Work"
1. safe work environment
2. treat colleagues will dignity and respect
3. expect the best and most ethical leadership team
4. employees motivated
5. open door environment
Delta founder
C.E. Woolman
Set clear goals and follow through
Employee must have about 5 clear measurable objectives to accomplish in order to be successful in their job
Fit for duty
1.Adequately rested
2. Physically and mentally ready to do your job
3. compliant with deltas drug and alcohol
4. alert and attentive
5. engage in safe practices
Safety and Compliance
Safety and security a priority.
Responsibilities:
1. follow all safety and security policies
2. report all hazard conditions, injuries, illnesses, etc.
3. Required safety equipment
Alcoholic beverages
prohibited while on duty, breaks or lunch periods, on delta premises unless company sponsored event
Diversity
Embrace diverse people, thinking, and styles
equal opportunity employer
Operational Excellence
Creating value through excellent operations and drive for results
Put Customers First
Know our customers and care for them
protect customer property and privacy
Act with integrity and protect our assets
Live with integrity and reflect honest in all we do and say
Delta Brand
Keep uniform clean and neat
replace a part where is noticeable worn
wear a full uniform and avoid mixing personal clothes with uniform elements
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