MGMT 309 EXAM 3

Interpersonal Dynamics (2)

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Terms in this set (172)

Interpersonal Dynamics (2)

1. Positive
-When two parties know and like each other
2. Negative
-When two parties dislike one another

Outcomes of Interpersonal Behaviors (4)

-Satisfaction of social needs
-Social Support
-Source of organizational synergy
-Source of conflict

The process of transmitting information from one person to another

Effective Communication

The process of sending a message in such a way that the message received is as close in meaning as possible to the message intended

Nonverbal Communication

Any communication exchange that does not use words, or uses words to carry more meaning than the strict definition of the words themselves
-facial expression
-inflection and tone of voice

Deciding how to best group organizational activities and resources

Organization Structure

The set of building blocks that can be used to configure an organization

The determination of an individual's work-related responsiblities

Job Specialization (Division of Labor)

The degree to which the overall task of the organization is broken down and divided into smaller component parts

Benefits of Job Specialization (4)

-Workers can become proficient at a task
-Transfer time between tasks is decreased
-Specialized equipment can be more easily developed
-Employee replacement becomes easier