Terms in this set (36)
1. Entry 2. Diagnosis 3. Implementation 4. Disengagement
Entry Stage--First stage of Consultation Process
Exploring the presenting problem, formulating contract, physically and psychologically entering the system where the consultation is to occur.
Diagnosis Stage--Second of four stages of consultation
Defining the Problem, Setting Goals, Generating Interventions
- Choosing Consultation/Collaboration partners, Choosing an intervention(s)/brainstorming, Formulating the Plan, Implementing the Plan
Disengagement Stage--Fourth stage of consultation
Evaluation, Post Consultation and Collaboration, Reducing Involvement and Follow-up, Termination, Sustainability
Entry Stage Phase One--
Exploring Presenting Problem--what do they need? Why am I here?
Entry Stage Phase Two--
Contracting--Discuss and negotiate the terms of consultation.
Entry Stage Phase Three
Physically entering the system--first comes into contact with the organization.
Entry Stage Phase Four
Psychologically entering the system--gradual acceptance of the consultant by members of the organization.
(GDSP) Gathering Information, Defining The Problem, Setting Goals, Generating Interventions
Diagnosis Phase One--
Gather data, mission statements, interviews, surveys, consultee/client relationship, scanning the scene-big picture.
Diagnosis Phase Two--
Defining the problem. The consultant and consultee interpret data together; meanings and limitations.
Diagnosis Phase Three--
Setting goals--most important part of the diagnostic process. Set goals, time limit, prioritize.
Diagnosis Phase Four--
Possible Interventions--forces that attempt to modify some outcome. Actions or activities. (PPTOP)People, places, things, organizations, pre-packaged programs.
(CCFIE) Choosing your partners/Choosing an Intervention, Formulating a plan, Implementing a plan, Evaluating a plan
Choosing Partners/Intervention--Who has expertise in community? Who has expertise in the school? Who else solved this problem? Is it beyond my capacity?
Formulating a plan--joining the pieces of the intervention into a sequence and generating time lines.
Implementing the Plan--action. The consultant makes sure the plan is followed in such a way that achieves the most success.
Evaluating the Plan--collection of data about the plan to determine its effectiveness. Were our goals met? What did we learn? Could we have done anything different? Are we at or below budget? Are all parties better now?
(EPRT)--Evaluating consultation process; Planning post consulation; Reducing involvement and follow up; Termination
Evaluating the Consultation Process. Did client change for better? Assess goals to success. How did organization change? How well have goals been met? How well have time lines been met?How good is relationship between consultant and consultee? To what degree has the consultation been worth time, money, effort?
Planning post consultation--get all collaborators partners on the same page. Force field analysis. Who is helping? Who is putting up barriers?
Reducing involvement and Follow up--gradual reduction of contact. Monitoring how well organization is doing,
Reducing Involvement and Follow up
Test scores are improving, reaching for the doorknob, leaving someone there to check in.
Personal growth orientation
Consultant willing to grow and change--workshops, academic courses, supervised practice.
Willingness of consultant to accept the consultee as a worthwhile human being.
Terminating. Do not be abrupt. Deal with unresolved. Set a def date. Multicultural issues. Sustainability.
A human service professional who delivers direct service to a consultee, who has a work-related or caregiving related problem with a client (person, organization, group.)
A person to whom the consultant provides assistance with a work-related problem. (Teacher, etc.)
In some approaches, it is the person with whom the consultee is having a work-related problem. (student). One of the goals of consultation is to improve the functioning of the client.
Force Field Analysis
Who will promote or impede the process?
Evaluating the Consultation Phase
Planning Post Consultation and collaboration
You have a 7 mos program that is running well and you are ready to leave. Make sure everyone is doing well and performing their roles.
Working yourself out of a job. Talk about it. "Yes, you can do this now."
It should be part of your mindset. Things should be changed and stay that way.
Gradual reduction of contact