15 terms

Organizational Communication

STUDY
PLAY
An organization must have all of the following except _____________.

a.
structure
b.
a group of people
c.
many employees
d.
compatible goals
c.
many employees
The image above is an example of which characteristic of an organization?

a.
division of labor
b.
culture
c.
rules & regulations
d.
reward & consequences
a.
division of labor
_______________: a group of people working together to achieve specific goals.

a.
Grapevine
b.
Compatible
c.
Lateral
d.
Organization
d.
Organization
*Which of the following is an example of the rewards & consequences characteristic of an organization?

a.
pay raise
b.
time sheets
c.
pay check
d.
pay scale
a.
pay raise
*Company A has beanbag chairs and large tables instead of traditional office furniture. Employees are encourages to play games with each other and think outside of the box. Working together is highly valued.

Company B employees wear suits and ties. There is a formal meeting every morning led by the President of the company. Employees are given tasks and expected to complete them on time. Employees work alone instead of on teams.

The companies described above are very different when it comes to which characteristic of an organization?

a.
division of labor
b.
culture
c.
rules & regulations
d.
rewards & consequences
b.
culture
News about the airport closing spread from the public safety manager to the deputy directors to members of airport security to aircraft rescue personnel to administrative assistants and then to the rest of the airport employees. This is an example of which kind of organizational message?

a.
formal upward
b.
formal lateral
c.
informal grapevine
d.
formal downward
c.
informal grapevine
A Board approved Safety manual for Airport Security is an example of ___________.

a.
formal upward message
b.
formal downward message
c.
formal lateral message
d.
informal grapevine message
b.
formal downward message
*_________________: informal messages that are passed on from person to person

a.
Grapevine
b.
Compatible
c.
Lateral
d.
Organization
a.
Grapevine
A dress code is an example of which characteristic of an organization?

a.
rewards & consequences
b.
rules & regulations
c.
division of labor
d.
culture
b.
rules & regulations
If a maintenance personnel employee made a request for a pay raise to his foreman, he would be making a _____________.

a.
informal grapevine message
b.
formal lateral message
c.
formal upward message
d.
formal downward message
c.
formal upward message
____________: a formal message from people on the same hierarchy level.

a.
Grapevine
b.
Compatible
c.
Lateral
d.
Organization
c.
Lateral
Organizations are structured.
True.
_________ goals may not be exactly the same, but they still work together for a common good.

a.
Grapevine
b.
Compatible
c.
Lateral
d.
Organization
b.
Compatible
Organizations can be small or large groups.
True.
*The common culture of innovative organizations can be described as ________________.

a.
structured and formal
b.
informal and organized
c.
open and playful
d.
individualistic and success-oriented
c.
open and playful
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