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HB 267 Quizzes 5-7 (Exam 2)
Terms in this set (43)
Decisions that are reached by following established policies and procedures are termed
When selecting a food supplier a foodservice manager compares the dependability, price and variety of products offered by three different suppliers. This illustrates which step in the decision process?
Evaluating the alternatives
The process of influencing the activities of employees toward goal achievement is termed:
Which of the following would be characteristic of a "Theory X" manager's beliefs about the average employee?
Has an inherent dislike for work and will avoid it if possible
The selection of a course of action from a variety of alternatives is called:
True or False: Punishment is more effective than positive reinforcement.
All communication includes three primary elements, which are:
Sender, message, receiver
Situational leadership would suggest that:
Behavior of effective leaders depends upon the situation
Group decision making is more likely to be used for:
The first primary step of decision making is:
Definition of the problem
Which of the following types of power come from the formal position held by an individual in an organization?
The concept of valence in expectancy theory is:
The value an employee places on rewards offered by a company
Power, status and hierarchical relationships are an example of:
Delegation of authority
Groupthink occurs when:
Reaching an agreement becomes more important than finding the best decision
The leadership grid weighs the concern for people versus the concern for production. What is the leadership style in which the leader has a high concern for people and low concern for production referred to as?
Country club management
An employee's general attitude about their job is referred to as:
Knowing the sales from last year, the impact of rain on daily sales and the weather forecast allows a manger to predict sales for a potentially rainy day. Which decision making condition would this be considered to be?
Condition of risk
According to Mazlow's needs theory, which of the following needs would need to be addressed first?
The portion of the system model that is used to coordinate the activities of the system so that goals and objectives can be accomplished is termed:
True or false: Programmed decisions usually require more time and more judgment as compared to nonprogrammed decisions.
A democratic leadership style would be one in which:
The leader guides and encourages group decisions
The fact that the word "dinner" may mean the noontime meal to one person, while the evening meal to another person is an example of:
A barrier to communication
_____ departmentalization occurs when organizational units are defined by the nature of the work being performed.
Desired results for a definite level of quality for a specified job are termed:
The process of obtaining information about jobs by determining what the duties and tasks or activities of those jobs are is termed:
Generally the narrower the span of management control:
The more organizational levels that exist
In centralized organizations decisions are mostly made:
By upper level management
Corporate culture is defined as:
Shared philosophies, values, assumptions, and norms
Is the ability to understand how change may impact an organization
Which of the following are considered decisional roles?
Disturbance handler and negotiator
The term efficiency means
Achieving outcomes with minimum inputs
Being responsible for one's actions
The term effectiveness means:
Choosing the appropriate objectives
What does equifinality mean when applied to an organization's system?
Similar outputs can be achieved by using different inputs
The basic model of a system contains which of the following three components?
Inputs, outputs, and transformations
The transformation portion of the systems model includes:
Management functions, functional subsystems, and linking processes
A system is a:
Collection of interrelated parts
The process of comparing your operation's performance against those considered front-runners in the industry is termed:
An open system differs from a closed system in that:
An open system has a continuous interaction with the environment, while a close system does not
What does dynamic equilibrium mean when applied to an organization's system?
The system continuously adapts to its environment
Which of the following would be the best example of memory as it relates to an organization?
Another name for Pareto analysis is:
The 80/20 rule
A philosophy in which processes are refined in the goal of improving the performance of an organization in response to customer expectations is called:
Total Quality Management
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