1)You represent the Doctor, the office\hospital, and the standard of care pts will recieve
2)Remember: Most pts are worried, frightened, and uncomfortable!
3)Show sympathy and prompt attention for pts
4)Be helpful, courteous, & caring
5)Address all pts by title and last name
6)Wear clean, presentable clothing
7)Pay careful attn to personal hygiene, avoid heavy perfumes and make up
8)Keep hair short or tied up