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Human skills involve __________.

A.) understanding knowledge and tools of a specific discipline
B.) seeing the organization as a unified whole
C.) leading and motivating workers
D.) directing and controlling operations


Which of the four functions of management creates a well-designed road map of the actions needed to lead a company forward?

A.) organizing
B.) planning
C.) directing
D.) controlling


What is the first step toward an organization's path to success?

A.) strategic plan
B.) hiring the best people
C.) vision
D.) financial plan


Nearly a week before Hurricane Katrina reached New Orleans, Wal-Mart began moving trucks and supplies into position, as specified in the company's __________ plan.

A.) tactical
B.) operational
C.) contingency
D.) strategic


What is the first step in the strategic planning process?

A.) Create a mission statement.
B.) Assess competitive position.
C.) Develop strategies for reaching objectives.
D.) Monitor and adapt plans.


Mario is part of a strategic planning team. He has identified that his company is the low-cost producer in its industry. This should be listed on a SWOT analysis as a(n) __________.

A.) Opportunity
B.) threat
C.) strength
D.) weaknesses


By using a(n) __________, Starbucks addressed the threat of fluctuating consumer trends by offering a variety of beverages and merchandise beyond coffee.

A.) contingency plan
B.) mission statement
C.) SWOT analysis
D.) matrix


Which of the following is made up primarily of external factors?

A.) weaknesses
B.) threats
C.) opportunities
D.) strengths


Guideposts by which managers define the organization's desired performance are called __________.

A.) objectives
B.) opportunities
C.) standards
D.) missions


Which of the following is the biggest challenge for managers in the strategic planning process?

A.) turning strategy into action
B.) developing the mission statement
C.) setting objectives
D.) assessing the competitive position


Decisions involving simple, common, frequently occurring problems for which solutions have already been determined are __________ decisions.

A.) standard
B.) programmed
C.) strategic
D.) creative


All of the following require non-programmed decisions EXCEPT __________.

A.) situations that have not occurred before
B.) important problems
C.) complex problems
D.) common, relatively simple problems


Autocratic leaders __________.

A.) believe in minimal supervision
B.) involve subordinates in making decisions
C.) are open-minded leaders
D.) make decisions on their own, often without consulting others


Democratic leaders __________.

A.) involve their subordinates in making decisions
B.) leave all decisions to their subordinates
C.) let people know only what they need to know to do their jobs
D.) are always the most effective leaders


Which leadership style would allow sales personnel to participate in setting sales quotas?

A.) autocratic
B.) judgmental
C.) free-rein
D.) democratic


The function of attracting, developing, and retaining enough qualified employees to perform the activities necessary to accomplish organizational objectives is part of __________.

A.) management objectives
B.) management development
C.) human resource management
D.) human asset accounting


All of the following are core responsibilities of human resource managers EXCEPT __________.

A.) employee recruitment
B.) company budget forecasts
C.) employee compensation and benefits
D.) employee training and performance evaluation


Amy is a promising middle manager for a large company. She is taking part in a training program designed to improve her skills and broaden her knowledge of the company and entire industry. Amy is taking part in a(n) __________.

A.) 360-degree review
B.) on-the-job training program
C.) executive orientation program
D.) management development program


Learning the best practices of the top companies is an approach referred to as __________.

A.) management development
B.) performance appraisal
C.) orientation
D.) benchmarking


In a traditional performance review, an employee's review is conducted by __________.

A.) his or her co-workers
B.) his or her supervisor
C.) the firm's CEO
D.) customers


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