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4 Written questions

4 Multiple choice questions

  1. Enhancing a sale by recommending better options than the client had in mind.
  2. A feature of a CRS/GDS to remind the agent of an important action to be taken or message to be delivered.
  3. This refers to any trip assembled by an agent from scratch, rather than a package.
  4. A person employed by a company to arrange travel for its employees.

3 True/False questions

  1. Debit memoA request for payment, usually from an airline, when the airline believes that a travel agent or agency made an error on a fare and provided too little money to the airline for that ticket.

          

  2. Approval codeEnhancing a sale by recommending better options than the client had in mind.

          

  3. TariffsThe official rules, regulations, and fares of airlines.