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4 Written questions

4 Multiple choice questions

  1. This refers to any trip assembled by an agent from scratch, rather than a package.
  2. An agreement between an agency and a supplier in which the agency receives a higher commission for selling the supplier's products.
  3. A person employed by a company to arrange travel for its employees.
  4. An agency used by outside agents for booking travel.

3 True/False questions

  1. TariffsThe official rules, regulations, and fares of airlines.


  2. Cross-sellingEnhancing a sale by recommending better options than the client had in mind.


  3. UpsellingEnhancing a sale by recommending additional products or services.