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4 Written questions

4 Multiple choice questions

  1. A number issued by a credit card company that indicates its authorization of a credit card transaction.
  2. A request for payment, usually from an airline, when the airline believes that a travel agent or agency made an error on a fare and provided too little money to the airline for that ticket.
  3. Enhancing a sale by recommending better options than the client had in mind.
  4. A feature of a CRS/GDS to remind the agent of an important action to be taken or message to be delivered.

3 True/False questions

  1. Cross-sellingEnhancing a sale by recommending additional products or services.


  2. Host agencyThe official rules, regulations, and fares of airlines.


  3. TariffsThis refers to any trip assembled by an agent from scratch, rather than a package.