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4 Written questions

4 Multiple choice questions

  1. The official rules, regulations, and fares of airlines.
  2. An agency used by outside agents for booking travel.
  3. Enhancing a sale by recommending better options than the client had in mind.
  4. A group of agencies that works together to obtain and develop marketing tools accounting systems, training programs, and higher commissions from select, preferred suppliers.

3 True/False questions

  1. Corporate travel managerEnhancing a sale by recommending additional products or services.


  2. FITA feature of a CRS/GDS to remind the agent of an important action to be taken or message to be delivered.


  3. Preferred relationshipAn agreement between an agency and a supplier in which the agency receives a higher commission for selling the supplier's products.