4 Written questions
4 Multiple choice questions
- A number issued by a credit card company that indicates its authorization of a credit card transaction.
- A request for payment, usually from an airline, when the airline believes that a travel agent or agency made an error on a fare and provided too little money to the airline for that ticket.
- Enhancing a sale by recommending better options than the client had in mind.
- A feature of a CRS/GDS to remind the agent of an important action to be taken or message to be delivered.
3 True/False questions
Cross-selling → Enhancing a sale by recommending additional products or services.
Host agency → The official rules, regulations, and fares of airlines.
Tariffs → This refers to any trip assembled by an agent from scratch, rather than a package.