4 Written questions
4 Multiple choice questions
- An agreement between an agency and a supplier in which the agency receives a higher commission for selling the supplier's products.
- An agency used by outside agents for booking travel.
- A person employed by a company to arrange travel for its employees.
- The official rules, regulations, and fares of airlines.
3 True/False questions
Cross-selling → Enhancing a sale by recommending better options than the client had in mind.
Upselling → Enhancing a sale by recommending better options than the client had in mind.
Debit memo → This refers to any trip assembled by an agent from scratch, rather than a package.