4 Written questions
4 Multiple choice questions
- A feature of a CRS/GDS to remind the agent of an important action to be taken or message to be delivered.
- An agreement between an agency and a supplier in which the agency receives a higher commission for selling the supplier's products.
- A number issued by a credit card company that indicates its authorization of a credit card transaction.
- The official rules, regulations, and fares of airlines.
3 True/False questions
Cross-selling → Enhancing a sale by recommending better options than the client had in mind.
FIT → This refers to any trip assembled by an agent from scratch, rather than a package.
Host agency → An agency used by outside agents for booking travel.