4 Written questions
4 Multiple choice questions
- A feature of a CRS/GDS to remind the agent of an important action to be taken or message to be delivered.
- A request for payment, usually from an airline, when the airline believes that a travel agent or agency made an error on a fare and provided too little money to the airline for that ticket.
- This refers to any trip assembled by an agent from scratch, rather than a package.
- A group of agencies that works together to obtain and develop marketing tools accounting systems, training programs, and higher commissions from select, preferred suppliers.
3 True/False questions
Corporate travel manager → A person employed by a company to arrange travel for its employees.
Upselling → Enhancing a sale by recommending additional products or services.
Preferred relationship → An agreement between an agency and a supplier in which the agency receives a higher commission for selling the supplier's products.