4 Written questions
4 Multiple choice questions
- The official rules, regulations, and fares of airlines.
- An agency used by outside agents for booking travel.
- Enhancing a sale by recommending better options than the client had in mind.
- A group of agencies that works together to obtain and develop marketing tools accounting systems, training programs, and higher commissions from select, preferred suppliers.
3 True/False questions
Corporate travel manager → Enhancing a sale by recommending additional products or services.
FIT → A feature of a CRS/GDS to remind the agent of an important action to be taken or message to be delivered.
Preferred relationship → An agreement between an agency and a supplier in which the agency receives a higher commission for selling the supplier's products.