4 Written questions
4 Multiple choice questions
- Enhancing a sale by recommending better options than the client had in mind.
- A feature of a CRS/GDS to remind the agent of an important action to be taken or message to be delivered.
- This refers to any trip assembled by an agent from scratch, rather than a package.
- A person employed by a company to arrange travel for its employees.
3 True/False questions
Debit memo → A request for payment, usually from an airline, when the airline believes that a travel agent or agency made an error on a fare and provided too little money to the airline for that ticket.
Approval code → Enhancing a sale by recommending better options than the client had in mind.
Tariffs → The official rules, regulations, and fares of airlines.