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4 Written questions

4 Multiple choice questions

  1. A feature of a CRS/GDS to remind the agent of an important action to be taken or message to be delivered.
  2. A request for payment, usually from an airline, when the airline believes that a travel agent or agency made an error on a fare and provided too little money to the airline for that ticket.
  3. This refers to any trip assembled by an agent from scratch, rather than a package.
  4. A group of agencies that works together to obtain and develop marketing tools accounting systems, training programs, and higher commissions from select, preferred suppliers.

3 True/False questions

  1. Corporate travel managerA person employed by a company to arrange travel for its employees.


  2. UpsellingEnhancing a sale by recommending additional products or services.


  3. Preferred relationshipAn agreement between an agency and a supplier in which the agency receives a higher commission for selling the supplier's products.