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34 terms

MGMT CH 3

STUDY
PLAY
organizational environment
all elements existing outside the boundary of the organization that have the potential to affect the organization
general environment
affects organizations indirect. Includes social , economic, legal/political, international, natural, and technological factors that influence all organizations about equally
task environment
closer to the organization and includes the sectors that conduct day-to-day transactions with the organization and directly influence its basic operations and performance
internal environment
elements w/I the organization's boundaries...composed of current employees, managemFent and corporate culture
international dimension
-(of external environment) represents events originating in foreign countries as well as opportunities for US companies in other countries
technological dimension
of the general environment includes scientific and technological advancements in a specific industry as well as in society in large
sociocultural dimension
of the general environment represents the demographic characteristics as well as the norms, customs, and values of the general populations
key demo trends
1. baby boomas
2. Hispanic growth
3. Gen y flooding workplace
economic dimension
represents the general economic health of the country or region in which the organization operates
legal-political dimension
government regulations at the local, state, and federal levels, as well as political activities designed to influence company behavior
pressure groups
work w/I the legal political framework to influence companies to behave in socially responsible ways
natural dimension
includes all elements that occur naturally on earth, including plants, animals, rocks, and natural resources such as air, water, and climate
customers
those people and organizations in the environment that acquire goods or services from the organization
competitors
other organizations in the same industry or type of business that provide goods or services to the same set of customers
suppliers
provide the raw materials the organization uses to produce its output
labor market
represents people in the environment who can be hired to work for the organization
uncertainty
managers do no have sufficient information about environmental factors to understand/predict environmental needs/changes
boundary spanning roles
- link and coordinate the organization with key elements in the external environment. Detect and process info about changes in the environment, and they represent organiz. Interest's in the environment
business intelligence
search thru data to spot significant patterns/trends
competitive intelligence
activities to get as much info as possible about rivals
merger
2 or more organizations combine to become one
joint venture
strategic alliance/program by 2 or more organizations
culture
set of key values, beliefs, understandings, and norms shared by members of an organization
symbol
object, act, or event that conveys meaning to others
story
narrative based on true events and is repeated frequently and shared among organizational employees
hero
figure who exemplifies the deeds, character and attributes of a strong culture
slogan
phrase or sentence that succinctly expresses a key corporate value
ceremony
planned activity at a special event that is conducted for the benefit of an audience
adaptability culture
characterized by values that support the company's ability to interpret and translate signals from the environment into new behavior responses. emerges in an environment that requires fast response and high-risk decision making
achievement cultures
suited to organizations concerned w/ serving specific customers in the external environment but without the intense need for flexibility and rapid change
involvement culture
a culture that places a high value on meeting the needs of employees and values cooperation and equality..emphasizes an internal focus on the involvement and participation of employees to adapt rapidly to changing needs from the environment
consistency culture
values and rewards a methodical, rational, orderly way of doing things
high performance culture
managers emphasize both values and business results
cultural leader
define and articulate important values that are tied to clear and compelling mission, which they communicate widely and uphold their actions