OB Final EXAM Chapter 11
Terms in this set (33)
The process of affecting someone else's thoughts, behaviors, or feelings.
The right to influence someone.
The ability to influence another person. Can have this and not authority.
Zone of indifference
The range in which attempts to influence a person will be percieved as legit and will be acted on without a great deal of thought.
Giving someone something that they want; salaries, bonuses, promotions, etc.
The ability to punish or take away things from someone. Can administer undesirable consequences with implied threats associated with it.
Based on position and mutual agreement. The power you have over someone because of your placement in an organization.
Power that someone has because of thier interpersonal attractiveness; you want to be around them or like them.
What is the most powerful form of power?
Power based on knowledge or skill
access to and control over important information
Power someone uses so they can gain and someone else can lose
Power used to create motivation or to accomplish group goals.
Etzioni's Approach to Power
Etzioni's Coercive Power
influence members by forcing them to do something under threat of punishment or through fear/intimidation
influence members by providing them with rewards and benefits.
influence members by using the knowledge that they want to belong to the organization and let them know they are expected to do the right thing
Etzioni's Approach to Power says
there are three types of organizational power and three types of organizational involvement that will lead to either congruent or incongruent uses of power
Hostile, negative feelings about being in the org.
members weigh the benefits and limitation of belonging
member have such positive feelings about the organization that they are willing to deny their own needs
Canter's Symbols of Power
exist within an organization
Ability to intercede on someone's behalf
power to get someone out of trouble
Ability to exceed budgets
some people in the organization think a budget is the most they can spend, others think they can go above that line
Ability to get things on the agenda
have to be in a place of power to get your ideas heard.
Symbols of Power
Things people use to get things done.
people like to solve problems for other people
convince them that this is logically the right thing to do
need to get on board becasue its the right thing to do.
get them in a good mood before asking them to do something
Actions not officially sanctioned by an organization that are taken to influence other in order to meet one's personal goals.
The ability to get things done through favorable interpersonal relationships outside of formally prescribed organizational mechanisms.