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____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other.


The glass ceiling is most closely associated with ____.

ethnic, racial, and gender discrimination

____ consists of differences such as personality and attitudes that are learned only through extended interaction with others and are communicated through verbal and nonverbal behaviors.

Deep-level diversity

Surface-level diversity refers to differences such as age, gender, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure.


What action can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored?

create a diversity program

Older workers ____.

are accurately described by none of these

The three different methods or paradigms for managing diversity are the discrimination and fairness paradigm, the access and legitimacy paradigm, and the learning and effectiveness paradigm.


The Big Five dimension of conscientiousness is the degree to which someone is cooperative, polite, flexible, forgiving, good-natured, tolerant, and trusting.


Diversity helps companies save money by reducing turnover, decreasing absenteeism, and avoiding expensive lawsuits.


Organizational plurality is consistent with ____.

the learning and effectiveness paradigm

With surface-level diversity, differences are immediately observable, easy to measure, and ____.

typically unchangeable

Which of the following is a paradigm for managing diversity?

the learning and effectiveness paradigm

A disability is defined as a mental or physical impairment that substantially limits one or more major life activities.


Which of the following statements about disabilities is true?

Accommodations for disabilities needn't be expensive.

Diversity helps companies grow by ____.

improving marketplace understanding

An individual's ____ refers to his or her tendency to respond to situations and events in a predetermined manner.


A(n) ____ is a formal assessment that measures employee and management attitudes, investigates the extent to which people are advantaged or disadvantaged with respect to hiring and promotions, and reviews companies' diversity-related policies and procedures.

diversity audit

The term ____ refers to a work environment where (1) each member is empowered to contribute in a way that maximizes the benefits to the organization, customers, and themselves; and (2) the individuality of each member is respected by not segmenting or polarizing people on the basis of their membership in a particular group.

organizational plurality

People with the Big Five dimension of ____ respond well under stress.

emotional stability

Which of the following is one of the Big Five personality dimensions?

emotional stability

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