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25 terms

Chapter 5

STUDY
PLAY
verbal communication
concerns the use of words to create and convey meaning
words in verbal communication enable us to
define and classify; express our beliefs, attitudes, thoughts, and feelings; organize perceptions; and talk about hypothetical events, in the past and future.
symbols
words that stand for something else.
triangle of meaning
shows the relationship between words and what they stand for.
knowing the needs and motifs
that drive us to interact with others can also motivate us to communicate competently.
Maslows hierarchy of needs
basic, safety, belonging, esteem, actualization
William Schutz
inclusion, affection, control.
messages we send
have two meanings.
covert/connotative
unspoken meaning
overt/denotative
spoken word.
euphemisms
replace unpleasant and negative meanings with pleasant and neutral.
syntactic
how symbols are arranged.
pragmatic
what symbols mean in a given context.
semantic
what symbols mean.
abstraction
level of specificity. highly connotative=highly abstract. "your a jerk."
concrete words
more specific, based on sense data leaving no doubt to meaning.
indiscrimination
failing to make distinctions among similar but different people places and ideas.
allness
incorrect idea of knowing everything about something.
owning thoughts
realizing we dont know everything and our perceptions are influcencd by culture, social, and gender contexts.
static evaluation
ignoring ideas of persons, places, and things changing. using the word is.
symbols used in verbal communication
influence our perceptions of the world.
changes in our language affect
culture and changes in our culture affect language.
jargon
specialized vocab shared by members of occupational groups.
biased language
failing to acknowledge and validate others.
slang
vocab shared by people with similar experiences and interests.