The demand, person, activity, or event that triggers an uncomfortable encounter is known as:
The adverse psychological, physical, behavioral, and organizational consequence that may occur as a result of stressful events is known as:
The fight-or-flight stress response is most closely associated with which approach to stress?
An employee with a major sales presentation on Monday and a sick child at home Sunday night is likely to experience:
All of the following are stress-related interpersonal demands of the workplace except:
are physical ailments that begin in the mind
Three direct costs of organizational distress include:
participation problems, performance decrements, and compensation awards
Organizational costs of distress may take the form of all of the following except
Self-reliance is a healthy, secure, _____ pattern of behavior
Secondary prevention is intended to
alter or modify the individual's or the organization's response to a demand
Which of the following is an example of a programmed decision situation?
purchase of a new mainframe computer
The initial step in a problem solving, decision situation is
Intuition would be a major part of the input for a manager making what kind of decision?
The rational model of decision making assumes
that the decision maker can calculate the probability of success for alternatives
In the rational model, the decision maker strives to
You are starting your senior year of college and look forward to graduation in May. An important task at hand is selecting courses for your final year of study. All but two of your courses are electives. Your course selections will most likely be made based on the
bounded rationality model
An important element of the bounded rationality model is
shortcuts in decision making that save mental activity
Which decision-making model is the most realistic in portraying the managerial decision process?
The cognitive style that exhibits a preference for data and a detailed, objective approach to decision making is:
Which of the following best represents the three reasons why managers may hang on to a losing course of action or escalate their commitment?
cognitive dissonance, overly optimistic, and illusion of control
Continuing to support a failing course of action is known as
escalation of commitment
The right side of the brain is best used for which type of activity or decision
develop visions and strategic plans
The stage of creativity where one engages in other activities while the mind considers the problem is:
An organization could increase creativity by doing which of the following
eliminate office walls and cubicles
Searching for the "right" answer and avoiding problems outside of our own expertise would be considered what type of problem for creativity?
If a person can affect the thoughts, behavior, and feelings of another person, she has
Enlarging an employee's zone of indifference is accomplished by:
the use of power
As a management trainee, you are assigned to a mentor and gain considerable insight into the nature of management and how to behave in different managerial situations. The relationship you have with the mentor is based on _____ power.
Assume you are a senior accounting major. A friend who is taking a Principles of Accounting course seeks you out for tutorial assistance. This is an example of _____ power.
The power base of the future will likely be:
The key element behind the factors used to explain power differences between groups based on the strategic contingency model is:
An important aspect of a manager's exercise of reward power in the determination of employee salary increases is:
If a salesperson significantly discounted the price of a product in order to make a sale that would win a contest, the salesperson would be most likely to breach which of the
McClelland has found that the best managers are those who have
a high need for social power and a low need for affiliation
An individual who seems to always have a full calendar and is frequently going to meetings displays _____, according to Korda.
According to Michael Korda's view on power which emphasizes symbols of power, which of the following are the three unusual symbols used to explain power differences between individuals?
office furnishings, time power, and standing by
According to John Kotter, leadership (in contrast to management) entails
setting a direction for the organization
Kotter suggests that leadership and management:
are two distinct, yet complementary systems of action in organizations
Trait theories of leadership attempt to:
focus on leaders physical attributes, personality, and abilities
Which of the following is NOT one of the leadership theory categorization factors
When comparing autocratic leadership style to democratic leadership style, democratic leaders:
do not closely supervise and allow employee initiative and decision making
According to the Michigan studies on leadership, a work environment characterized by constant influence attempts on the part of the leader through closer supervision or written rules and regulations is likely the result of:
The impoverished manager is one who:
exerts just enough effort to avoid being fired.
The theories of leadership concerned with identifying the specific leader behaviors that are most effective in specific leadership situations would be:
According to Fiedler, the effectiveness of leaders is dependent on:
the favorableness of their situation
Fiedler recommends that managers, in order to be effective, should
carefully assess and diagnose the situation
a projective technique that evaluates the person a leader has least preferred to work with
The LPC scale
The path-goal theory of leader effectiveness by Robert House is based on:
the expectancy theory of motivation
Which of the following is NOT one of the leader behavior styles one can choose from when using the path- goal theory of leader effectiveness
According to the Vroom-Yetton-Jago normative decision model, all of the following are possible appropriate decision-making strategies except:
The key situational variable of the Hersey-Blanchard leadership model is:
maturity level of employees
In the Hershey-Blanchard situational leadership model, maturity is determined by:
a follower's ability and willingness to accept responsibility for completing work
Transformational leaders have been found to:
inspire followers to perform beyond expectations
Conflict involves disagreement between two or more parties because of
The power not only to control emotions but also to perceive them is termed:
According to the discussion of conflict offered in the text, conflict cannot be:
One occasion in which managers should work to stimulate conflict is when:
the group suffers from group think
two departments in a university are engaged in a conflict because one had its budget cut. This is an example of conflict based on:
You have a problem with your computer, so you call the company that made it. They inform you that the problem is caused by software, so you call the software division and they tell you it's the hardware. This is an example of:
Two machine operators disagree over the cause of an equipment breakdown. This conflict is based on differences in:
The conflict that occurs between a company and a union during a strike is:
Conflict that occurs between two or more individuals would be considered:
As a supervisor, you are not likely to be able to solve _____ conflict of others.
One of the positive sides of intrapersonal conflicts is
When one's values conflict with his/her job demands, this is _____ conflict.
A good technique for managing intrarole conflict is:
A defense mechanism in which an individual continues dysfunctional behavior that will clearly not solve a conflict is known as:
An ineffective technique for dealing with conflict where a delaying action is used to buy time is referred to as:
When contrasting American and Japanese business cultures, Americans tend to _____, whereas the Japanese prefer _____.
be individualistic; collectivism
In research on styles of conflict management, the _____ style was least effective.
When two departments are in conflict but are also facing a common threat, the _____ style of conflict management is most appropriate.