Terms in this set (58)
The business processes outlined within strategic plans are often implemented as envisioned at the managerial and operational levels of the organization because the information needed to effectively monitor and control these processes is available.
"Backward looking" budgets are typically based on ________.
B) marketing research
C) future trends
D) historical data
E) current market conditions
A data dictionary is also known as ________.
A) data mart
B) data warehouse
C) metadata repository
D) entity-relationship diagram
E) clickstream data
_______ are used to capture data to be added, modified, or deleted from the database.
A(n) ________ is a compilation of data from the database that is organized and produced in printed format.
Which of the following statements is true about query by example capabilities in a database?
A) It helps to create a query quickly and easily.
B) It refers to immediate automated responses to the requests of users.
C) It is designed to handle multiple concurrent transactions from customers.
D) Its primary use is gathering new information.
E) It prevents illegal entries into a database.
It helps to create a query quickly and easily.
The systems that are used to interact with customers and run a business in real time are called ________.
A) tactical systems
B) strategic systems
C) operational systems
D) informational systems
E) executive systems
Which of the following statements is true about key-indicator reports?
A) They provide a summary of critical information on a recurring schedule.
B) They help analyze why a key indicator is not at an appropriate level or why an exception occurred.
C) They are produced at predefined intervals to support routine decisions.
D) They highlight situations that are out of the normal range.
E) They answer unplanned information requests to support a nonroutine decision.
They provide a summary of critical information on a recurring schedule.
Which of the following statements is true about the online analytic processing cube?
A) It allows you to make hypothetical changes to the data associated with a problem and observe how these changes influence the results.
B) It groups related records together on the basis of having similar values for attributes.
C) It understands how data is organized in the database and has special functions for analyzing the data.
D) It is a data structure allowing for multiple dimensions to be added to a traditional two-dimensional table.
E) It uses reasoning methods based on knowledge about a specific problem domain in order to provide advice.
It is a data structure allowing for multiple dimensions to be added to a traditional two-dimensional table.
________ can be achieved by rolling up a data cube to the smallest level of aggregation needed, reducing the dimensionality, or dividing continuous measures into discrete intervals.
A) Data cleansing
D) Data reduction
Which of the following statements is true about expert systems?
A) It is composed of a network of processing elements that work in parallel to complete a task, attempt to approximate the functioning of the human brain and can learn by example.
B) It is a program that works in the background to provide some service when a specific event occurs.
C) It uses reasoning methods based on knowledge about a specific problem domain in order to provide advice.
D) It allows you to make hypothetical changes to the data associated with a problem and observe how these changes influence the results.
E) It groups related records together on the basis of having similar values for attributes.
It uses reasoning methods based on knowledge about a specific problem domain in order to provide advice.
The processing in an ES is called ________.
E) data cleansing
Which of the following is the primary goal of a knowledge management system?
A) Identifying how to recognize, generate, store, share, and manage tacit knowledge.
B) Continuously analyzing large data warehouses to detect changes deemed important by a user.
C) Grouping related records together on the basis of having similar values for attributes.
D) Allowing hypothetical changes to the data associated with a problem to observe how these changes influence the results.
E) Identifying how to recognize, generate, store, share, and manage explicit knowledge.
Identifying how to recognize, generate, store, share, and manage tacit knowledge.
________ is the process of grouping related records together on the basis of having similar values for attributes.
B) Data mining
E) Slicing and dicing
Online analytical processing systems are designed for efficient retrieval of data and categorize data as measures and dimensions
Structured Query Language is the most common language used to interface with databases
Expert systems are used to mimic human expertise by manipulating knowledge rather than simply manipulating information.
Text mining refers to extracting textual information from Web documents.
Data dictionaries restrict business rules.
Designing and developing applications that support the primary business activities are a part of the ________ activities.
How is business process management similar to total quality management?
they are intended to be cross functional approaches to improve an organization
________ support the important internal activities of the organization for producing their products and services.
ERP core components
The hardware and software that must be implemented to support the applications that the primary activities are a part of the ____ activities
In the 1990s, business process management was known as ________.
business process reengineering
Outbound logistics activities focus on the ________
transformation of raw materials into end products
The order-to-cash process entails subprocesses such as price and terms negotiations, issuing of the purchase order, receiving the goods, and receiving and paying the invoice
Which of the following is typically the first step in the make-to-stock process?
Packaged software is ________.
used for standardized, repetitive tasks
______ immediately after the purchase order is issued in the procure to pay process
Goods are received
Which of the following is a support activity?
technology development activities
Specifically, ERP extended components focus primarily on ________
customer relationship management and supply chain management
In the order-to-cash process, once "checking credit" is done, it is followed by ________.
creating an order
Administrative activities focus on the ________.
processes and decision making to orchestrate the day-to-day operations of an organization
The main objective of enterprise systems is to create competitive advantage by streamlining business activities within and outside a company.
Using service-oriented architecture, business processes are broken down into individual components that are designed to achieve the desired results for the service consumer.
To achieve benefits, a service should have interoperability which means that the service should be usable in many different applications.
A system that communicates across organizational boundaries is sometimes referred to as a(n) ________.
They are intended to be cross-functional approaches to improve an organization.
______ support the important internal activities of the organization for producing their products and services
ERP core components
Enterprise resource planning core components support the primary external activities of the organization for dealing with suppliers and customers.
focuses on the coordination of all activities needed to create the product or service
A collaborative customer relationship management system supports customer communication and collaboration with the entire organization, thus providing more streamlined customer service with fewer handoffs.
Analytical CRM provides the business intelligence necessary to identify new opportunities and to provide superior customer service.
________ is the extent to which a company's supply chain is focusing on minimizing procurement, production, and transportation costs, sometimes by sacrificing excellent customer service.
Supply chain efficiency
Key technologies within collaborative CRM systems include data mining, decision support, and other business intelligence technologies that attempt to create predictive models of various customer attributes.
Using analytical tools to optimally utilize labor, materials, and equipment is a part of the ________ step of supply chain planning.
Customer relationship management applications concentrate on the activities involved in promoting and selling products to the customers as well as providing customer service and nourishing long-term relationships.
Lee's department store uses the every day low prices strategy. This strategy hinges upon the store's ability to obtain consumer goods at the cheapest possible price and pass these savings on to consumers. Lee's store also developed its own distribution network for supplying its retail outlets with consumer goods. This distribution network allowed them to cut out external suppliers and middlemen, further driving down business costs. This implies that the competitive strategy used by this store would most likely focus on ________.
supply chain efficiency
Supply chain management is primarily used to optimize business processes within the organization.
MaxSteel Inc., has been supplying steel to a well known car manufacturer, Agis Corp., for the past 3 years. Concerned employees at Max can directly access Agis Corp.'s inventory and sales information via electronic data interchange. This allows MaxSteel to monitor Agis Corp.'s inventory levels on a real-time basis. The system has worked well for both companies so far and there has never been any delay in the supply of steel. Which of the following, if true, would most strengthen Agis' supply chain strategy?
Agis Corp., is taking measures to add wholesalers and retailers into their supply chain.
Which of the following is an example of supply chain efficiency?
Apple sources its raw materials in a way to keep costs low.
Sales force automation improves the effectiveness of the marketing function by providing an improved understanding of market conditions, competitors, and products
Which of the following statements is true about product flow, a key element of supply chain?
It refers to the movement of goods from the supplier to production, from production to distribution, and from distribution to the consumer.
Which of the following is a component of the collaborative CRM system?
technologies to facilitate communication
Which of the following statements is true about XML?
XML instructs systems as to how information should be interpreted and used.
Organizations that effectively utilize ________ can more easily customize marketing campaigns from the segment level to even the individual customer.
Supply chain planning begins with ________.
product demand planning and forecasting
________ refers to the use of key performance indicators to monitor performance of the entire supply chain, including sourcing, planning, production, and distribution.
Supply chain analytics
One major problem affecting supply chains are ripple effects referred to as the ________.
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