7 Steps of Service
1. Acknowledge/Greet Guest Immediately
Within 2 minutes
Warm and sincere welcome
2. Find Focal Point and Make Personal Connection
Recognize possible table turner/focal point
Customize experience for table (children, business)
3. Beer and Cocktail Suggestions
2 beverages: BJ's seasonal beer and BJ's beer/cocktail
1-2 adjectives for each beer
4. Offer 1 appetizer
1 specific appetizer
Different suggestions for different groups
5. Have you made your selections?
Never assume they are not ready
If not ready, ask if they would like suggestions (descriptive words!)
6. Beverage Napkin Indicator
Place beverage napkin at end of table during initial greet
Napkin of coaster for each drink (Coaster=beer napkin=all other beverages)
Deliver appetizers or soup/salad first?
After entree delivered....
Check back at 2 minutes/2 bites
Have printed check ready
Always refill drinks...
before entree is delivered
The Seven C's