43 terms

Kinn's chapter 25-26 vocab and review

Kinn's Medical Assisting chapter 25-26 vocab and review
Management should be:
Fair, flexible, dedicated, sincere, and able to handle conflict. They should see the whole picture and be supportive of staff.
What are the three types of leaders?
Charismatic, transactional, and transformational.
Charismatic Leaders
These leaders have a special way of inspiring a unswerving allegiance and devotion from their followers. They encourage people to overcome great obstacles and buy into their vision for the business or organization.
Transactional leaders
Leaders who manage through transactions, using their legitimate, reward, and coercive powers to give commands and exchange rewards for services rendered.
Transformational leaders
leaders who provide change and movement in an organization by providing a vision for that change
Coercive Power
power that stems from being able to punish others
Expert Power
Power derived through advanced knowledge or experience in a particular subject.
Legitimate Power
Power derived through one's position, such as a police officer or elected official.
Referent Power
Power given to an individual due to respect and/or desire to be similar to that individual.
sticking together tightly
Extrinisic Motivation
A drive, or reason to pursue a goal, that arises from the need to have one's achievements rewarded from outside, perhaps by receiving material possessions or another person's esteem
Three styles of management
Autocratic, democratic, laissez-faire
Autocratic management
manager makes all decisions and exercises tight control over the team. save time
democratic management
decisions are made by groups of people.
laissez faire management
Easy going and does not make alot of demands on employees.
rewards or other stimuli that motivate us to act
not able to be pierced or entered; beyond understanding
criticisms for a fault; severe or formal reproofs
coordinator or communicator between two people or groups
exhaustion of physical or emotional strength or motivation, usually as a result of prolonged stress or frustration
courteous and pleasant, sociable, easy to speak to
to recommend; to speak in favor of
word of mouth
Most effective way to find new employee's
Directed or used toward a target; directed toward a specific desire or position.
extremely careful; particular about details
tending to belittle or bring reproach upon
a wise and trusted guide and adviser
the classification of someone or something with respect to its worth
Peer evaluations
Involves other staff members and their input with regard to a co- worker's performance.
A willful act by an employee of taking possession of an employer's money
very obvious in an offensive or shameless way
the act of keeping in your possession
a list of matters to be taken up (as at a meeting)
subordinate or supplementary
The promoting, distributing, and selling a product or service.
the act of reaching out using marketing and education strategies to reach and involve audiences through the use of key messages and effective programs.
target market
a specific group of consumers that have similar wants and needs and to whom the marketing plan is focused
having physical substance and intrinsic monetary value, it can also be precisely identified or realized by the mind.
an artificial replacement for a missing body part, from a surgical or dental specialty concerned with the design, construction, and fitting of prosthesis.
Product, Placement, Price, Promotion
The four P's of marketing.
are specific results that one wishes to achieve.
Internal customer
employees and staff members of the facility.
the most important part of a website.