10 terms

Chapter 2

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Terms in this set (...)

Which of the following best describes a mission statement?
a statement of the organization's unique purpose
Activities and standards that an organization must successfully perform or achieve to effectively carry out its mission are called:
goals
On a hotel organization chart, solid lines indicate relationships that involve:
direct accountability
In a large full-service hotel, the front office manager reports to the:
rooms division manager
In a large full-service hotel, the catering director is most likely to report to the:
food and beverage director
Which of the following areas of a hotel is a support center?
housekeeping department
Judy works in the rooms division of a large hotel. Her primary responsibilities are to sell guestrooms, register guests, and maintain guest accounts. Judy works in the ______________ department.
front office
Which of the following departments employs the largest staff in the rooms division?
housekeeping
Which of the following hotel divisions or departments would be primarily responsible for maintaining the grounds surrounding a hotel?
engineering division
Which of the following allows employees to vary the times they start and end work?
flextime
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