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Chapter 8

Terms in this set (41)

Autocratic leadership
management approach whereby leaders make decisions on their own without consulting employees.
Centralization
decision making based at the top of the management hierarchy.
Chain of command
set of relationships that indicates who directs which activities and who reports to whom.
Committee organization
organizational structure that places authority and responsibility jointly in the hands of a group of individuals rather than a single manager.
Competitive differentiation
unique combination of organizational abilities, products, and approaches that sets a company apart from competitors in the minds of customers.
Conceptual skills
ability to see the organization as a unified whole and to understand how each part interacts with others.
Contingency planning
plans that allow a firm to resume operations as quickly and as smoothly as possible after a crisis while openly communicating with the public about what happened.
Controlling
function of evaluating an organization's performance to determine whether it is accomplishing its objectives.
Corporate culture
organization's system of principles, beliefs, and values.
Decision making
process of recognizing a problem or opportunity, evaluating alternative solutions, selecting and implementing an alternative, and assessing the results.
Delegation
act of assigning work activities to subordinates.
Democratic leadership
management approach whereby leaders delegate assignments, ask employees for suggestions, and encourage their participation.
Departmentalization
process of dividing work activities into units within the organization.
Directing
guiding and motivating employees to accomplish organizational objectives.
Empowerment
giving employees authority and responsibility to make decisions about their work without traditional managerial approval and control.
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