Final exam study Business Communications

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The most formal type of communication in a business setting tends to be______ communication.
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The most formal type of communication in a business setting tends to be______ communication.
upward
Ellen tries to show her employees that she cares about them by making sure they know her office door is always open if they need to talk. In this sense, Ellen wants to build __________ with her employees.
rapport
If two coworkers who have the same job titles and responsibilities exchange emails, they are participating in __________ communication.
lateral
Taking a message at face value and considering only its literal meaning can be described as looking at its __________ dimension.
content
A system of beliefs that helps us to determine what is right or wrong is called
ethics
Cognitive complexity is a valuable skill because it helps you avoid
misinterpreting a message and jumping to the wrong conclusion
Body language is another term for __________ communication.
nonverbal
Which of the following is an example of physiological noise?
experiencing a pounding headache
When Tanya's boss mentions that she is a candidate for an open position on the management team, Tanya smiles and says it is an honor to be under consideration. Tanya's verbal and nonverbal responses are examples of
feedback
To be an active listener, you need to
commit your full attention and all your senses when listening
The tendency to think members of other groups are all the same is known as
the outgroup homogeneity effect
Which of the following strategies would be most helpful in combatting projected cognitive similarity?
recognizing the individuality of others
) A high-contact culture maintains a __________ level of distance between people.
low
Asia and Oceania have a large number of cultures with a high-power distance. Which of the following countries in that region is an example of a low-power-distance culture?
Australia
Which of the following beliefs distinguishes a collectivist culture from an individualistic culture?
the need to be of the group