Like this study set? Create a free account to save it.

Sign up for an account

Already have a Quizlet account? .

Create an account

____ are often considered first-level support.

Help desk analysts

The danger in using a ____ is that it could collect more information than you or the machine can reasonably process.

protocol analyzer

____ packets exceed the medium's maximum packet size.


____ are frames that are not actually data frames, but aberrations caused by a device misinterpreting stray voltage on the wire.


An administrator should take the time to troubleshoot all network problems correctly by asking specific questions designed to identify the problem ____.


To take advantage of network monitoring and analyzing tools, the network adapter installed in the machine running the software must support ____ mode.


A ____ is a software-based tool that continually monitors network traffic from a server or workstation attached to the network.

network monitor

Resistance is measured in ____.


____ is one of the most important aspects to consider when looking at how a problem solution might affect users and network functionality.


When used on a copper-based cable, a continuity tester applies a small amount of ____ to each conductor at one end of the cable.


Before using a network monitor or protocol analyzer on a network, it is important to know what ____ on your network normally looks like.


A ____ is a document (preferably online) that lists every service and software package supported within an organization, plus the names of first- and second-level support contacts for those services or software packages.

supported services list

____ is the telltale factor for ascertaining where faults in a cable lie.


Viewing the status of the wireless connection on your workstation tells you ____ about your wireless environment.

a little

Network engineers today might call any protocol analyzer tool a sniffer or ____________________.

packet sniffer

For documenting problems, some organizations use a software program known as a(n) ____________________ (also informally known as help desk software).

call tracking system

In a ____ cable, the transmit and receive wire pairs in one of the connectors are reversed.


A____ is a small electronic device that issues a signal on a wire pair.

tone generator

____ are often considered third-level support.

Help desk coordinators

Rather than issue an electrical signal over the cable as twisted pair cable testers do, a(n) ________________________________________ transmits light-based signals of different wavelengths over the fiber.

OTDR (optical time domain reflectometer)

A ____ usually results from a bad NIC.


A help desk is typically staffed with ____________________ - people proficient in workstation and network troubleshooting.

help desk analysts

A ____ can be used to intercept a telephone conversation.

butt set

A sophisticated ____________________ will include a TDR (time domain reflectometer) that issues a signal on a cable and then measures the way the signal bounces back (or reflects) to the TDR.

cable performance tester

A ____ can generate traffic in an attempt to reproduce a network problem and monitor multiple network segments simultaneously.

protocol analyzer

____ is a fundamental property of wire that depends on a wire's molecular structure and size.


Please allow access to your computer’s microphone to use Voice Recording.

Having trouble? Click here for help.

We can’t access your microphone!

Click the icon above to update your browser permissions and try again


Reload the page to try again!


Press Cmd-0 to reset your zoom

Press Ctrl-0 to reset your zoom

It looks like your browser might be zoomed in or out. Your browser needs to be zoomed to a normal size to record audio.

Please upgrade Flash or install Chrome
to use Voice Recording.

For more help, see our troubleshooting page.

Your microphone is muted

For help fixing this issue, see this FAQ.

Star this term

You can study starred terms together

Voice Recording