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systems development life cycle (SDLC)
also known as the "waterfall model." It's a series of well-defined phases performed in sequence that serves as a framework for developing a system or project.
which is one of the most crucial phases of the SDLC model, the systems designer must understand and define the problem the organization faces, taking care not to define symptoms rather than the The problem can be identified internally or externally.
is the measure of how beneficial or practical an information system will be to an organization and should be measured continuously throughout the SDLC process.
are employees who will use the system regularly, and they can offer important feedback on the system's strengths and weaknesses.
aren't employees but do use the system; they include customers, contractors, suppliers, and other business partners. Although they aren't normally part of the task force, their input is essential.
Joint application design (JAD)
is a collective activity involving users, top management, and IT professionals. It centers on a structured workshop (called a __ session) where users and system professionals come together to develop an application. It involves a detailed agenda, visual aids, a leader who moderates the session, and a scribe who records the specifications. It results in a final document containing definitions for data elements, workflows, screens, reports, and general system specifications. An advantage of the __ approach is that it incorporates varying viewpoints from different functional areas of an organization to help ensure that collected requirements for the application aren't too narrow and one-dimensional in focus.
analysts investigate a proposed solution's feasibility and determine how best to present the solution to management to get funding.It usually has five major dimensions, discussed in the following sections: economic, technical, operational, scheduling, and legal.
Hardware and software, Software leases or licenses, Computer time for programming, testing, and prototyping, Maintenance costs for monitoring equipment and software, Personnel costs—salaries for consultants, systems analysts, network specialists, programmers, data entry clerks, computer operators, secretaries, and technicians, Supplies and other equipment, Training employees who will be using the system.
can be quantified in terms of monthly or annual savings, such as the new system allowing an organization to operate with three employees rather than five or the new system resulting in increased profits.
are difficult to quantify in terms of dollar amounts, but if they aren't at least identified, many information system projects can't be justified. Some examples of intangible benefits include improved employee morale, better customer satisfaction, more efficient use of human resources, increased flexibility in business operations, and improved communication
is the measure of how well the proposed solution will work in the organization and how internal and external customers will react to it.
requirements-gathering and analysis phase
analysts define the problem and generate alternatives for solving it. During this phase, the team attempts to understand the requirements for the system, analyzes these requirements to determine the main problem with the current system or processes, and looks for ways to solve problems by designing the new system.
combines process and data analysis, and the line between analysis and design is so thin that analysis and design seem to be a single phase instead of the two distinct phases
treats process and data independently and is a sequential approach that requires completing the analysis before beginning the design.
Data flow diagram (DFD)
Analyzes process analysis and design, Helps break down a complex process into simpler, more manageable, and more understandable subprocesses; shows how data needed by each process flows between processes and what data is stored in the system; it also helps define the system's scope
Analyzes process analysis, Illustrates the logical steps in a process but doesn't show data elements and associations; it can supplement a DFD and help analysts understand and document how a process works
Analyzes process analysis and design, Shows a process at a more general level and is helpful for showing top management and the task force how a process works
Conceptual data model Data analysis (such as an entity relationship model)
Analyzes data analysis, Helps analysts understand the data requirements a system must meet by defining data elements and showing the associations between them
analysts choose the solution that's the most realistic and offers the highest payoff for the organization. Details of the proposed solution are outlined, and the output of this phase is a document with exact specifications for implementing the system, including files and databases, forms and reports, documentation, procedures, hardware and software, networking components, and general system specifications. For large projects in particular, CASE tools (discussed in the next section) are helpful in the analysis and _ phase.
makes the conceptual design more specific by indicating hardware and software, such as specifying Linux servers, Windows clients, an object-oriented programming language, and a relational DBMS
is created for a specific platform, such as choosing Dell servers running Ubuntu Linux, Dell laptops running Windows 7 and Internet Explorer, Java for the programming language, and SQL Server 2008 for the relational DBMS.
computer-aided systems engineering (CASE) tools
tools to automate parts of the application development process. These tools are particularly helpful for investigation and analysis in large-scale projects because they automate parts of the design phase. Analysts can use them to modify and update several design versions in an effort to choose the best version
__ usually include the following output: Specifications documents, Documentation of the analysis, including models and explanations, Design specifications with related documentation, Logical and physical design documents based on the conceptual design, Code modules that can be incorporated into the system
has been around for many years in physical science because building a small working model first is easier and less expensive than building the entire system.
If a system isn't technically feasible or appears to be unfeasible, a prototype can be used to show users that a particular task can be done
Prototypes are sometimes used to sell a proposed system to users and management by showing some of its features and demonstrating how beneficial it could be to the organization.
Prototyping is usually done in four steps
# Define the initial requirements.
# Develop the prototype.
# Review and evaluate the prototype.
# Revise the prototype.
# They provide a method for investigating an environment in which the problem is poorly defined and information is difficult to gather.
# They reduce the need for training information system users because the users are involved in developing the system.
# They reduce costs because building a model is less expensive than building the complete system. If users and top management decide the system shouldn't be developed, the organization hasn't lost all the money that would have been spent on building a complete system.
# They increase the chance of the system's success by encouraging users' involvement.
# They are easier to modify than a complete system.
# They improve documentation because users and designers can walk through several versions of the system.
# They improve communication among users, top management, and information systems personnel because seeing a concrete model often prompts potential users of the system to ask questions, express opinions, point out shortcomings and strengths, and so forth.
# Developing them might require more support and assistance from users and top management than they're willing to offer.
# They might not reflect the final system's actual operation and, therefore, be misleading.
# Developing them might lead analysts and designers to forego comprehensive testing and documentation. If the prototype works, the team might be convinced that the final system will work, too, and this assumption can be misleading.
the solution is transferred from paper to action, and the team configures the system and procures components for it
Tasks of implementation phase
# Acquiring new equipment
# Hiring new employees
# Training employees
# Planning and designing the system's physical layout
# Designing security measures and safeguards
# Creating a disaster recovery plan
an organization hires an external vendor or consultant who specializes in providing development services. This approach can save the cost of hiring additional staff and meet the demands for more timely development of information systems projects.
the process of outsourcing tasks that are traditionally performed by employees or contractors to a large group of people (a crowd) through an open call
The organization chooses an outsourcing company in a neighboring country, such as Canada or Mexico for an organization in the United States.
The organization chooses an outsourcing company in any part of the world (usually in a country farther away than a neighboring country), as long as it can provide the needed services.
Loss of control
Relying on the outsourcing company to control information system functions could result in the system not fully meeting the organization's information requirements.
If the organization becomes too dependent on the outsourcing company, changes in the outsourcing company's financial status or managerial structure could have a major impact on the organization's information system.
Vulnerability of strategic information
Because third parties are involved in outsourcing, the risk of leaking confidential information to competitors increases.
the information system is operating, enhancements and modifications to the system have been developed and tested, and hardware and software components have been added or replaced.
SDLC is not approiate when
Lack of specifications—that is, the problem under investigation isn't well defined. • The input-output process can't be identified completely.
The problem is "ad hoc," meaning it's a one-time problem that's not likely to reoccur.
Users' needs change constantly, meaning the system has to undergo several changes until it satisfies their needs. The SDLC model might work in the short term, but in the long term, it's not suitable in this situation.
Service-oriented architecture (SOA)
is a philosophy and a software and system development methodology that focuses on the development, use, and reuse of small, self-contained blocks of codes (called services) to meet the software needs of an organization.
Rapid application development (RAD)
concentrates on user involvement and continuous interaction between users and designers. It combines the planning and analysis phases into one phase and develops a prototype of the system. RAD uses an iterative process (also called "incremental development") that repeats the design, development, and testing steps as needed, based on feedback from users.
Extreme programming (XP)
is a recent method for developing software applications and information system projects. Each function in the overall process is developed in a step by step fashion.
where two programmers participate in one development effort at one workstation. Each programmer performs the action the other is not currently doing.
XP key features
# Customer and user satisfaction
# Incremental process
# Responsiveness to changing requirements and changing technology
# Continuous communication among key players
# Immediate feedback from users
is similar to XP in focusing on an incremental development process and timely delivery of working software. However, there's less emphasis on team coding and more emphasis on limiting the project's scope.
The Agile Alliance
organization has developed guidelines for this method, which emphasizes collaboration between programmers and business experts, preferably with face-to-face communication, and working in teams.
Agile Alliance Manifesto
# Satisfy the customer through early and continuous delivery of valuable software.
# Welcome changing requirements, even late in development.
# Have business people and developers work together daily throughout the project.
# Build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done.
# Always attend to technical excellence. Good design enhances agility.
# At regular intervals, the team should reflect on how to become more effective, then tune and adjust its behavior accordingly.
is an application used in all of the functions of a business that supports decision making throughout the organization.
is an integrated network consisting of an organization, its suppliers, transportation company, and brokers used to deliver goods and services to customers.
Supply Chain Management (SCM)
is the process of working with suppliers and other partners in the supply chain to improve procedures for delivering products and services.
Managing the movement of goods all the way from suppliers to customers; customer service and support are included in this flow.
Overseeing order transmissions and delivery status updates throughout the order-processing cycle
Handling credit terms, payment schedules, and consignment and title ownership arrangements
Electronic data interchange (EDI)
enables business partners to send and receive information on business transactions.
Internet enabled SCM improves
Purchasing, Transportation, Inventory Management, Order Processing, Customer Service, Production Scheduling
is a third-party exchange (a B2B business model) that provides a platform for buyers and sellers to interact with each other and trade more efficiently online.
E-marketplaces help give a competitive edge by
# Providing opportunities for sellers and buyers to establish new trading partnerships
# Providing a single platform for prices, availability, and stock levels that's accessible to all participants
# Solving time-constraint problems for international trade, and making it possible to conduct business around the clock
# Making it easy to compare prices and products from a single source instead of spending time contacting each seller
# Reducing marketing costs more than traditional sales channels can
is a marketplace owned and operated by a third party that provides an electronic catalog of products.
is a straightforward yet revolutionary business concept. By using the Internet, it brings traditional auctions to customers around the globe and makes it possible to sell far more goods and services than at a traditional auction.
which invite sellers to submit bids for products and services. In other words, there's one buyer and many sellers: a one-to-many relationship. The buyer can choose the seller that offers the service or product at the lowest price.
Collaborative planning, forecasting, and replenishment (CPFR)
is used to coordinate supply chain members through point-of-sale (POS) data sharing and joint planning
Customer relationship management (CRM)
consists of the processes a company uses to track and organize its contacts with customers. The main goal of a __ system is to improve services offered to customers and use customer contact information for targeted marketing.
Assists with such tasks as controlling inventory, processing orders, tracking customer interactions, and analyzing sales forecasts and performance. It also assists with collecting, storing, and managing sales contacts and leads
eCRM or web-based CRM
Allows Web-based customer interaction and is used to automate e-mail, call logs, Web site analytics, and campaign management. Companies use campaign management to customize marketing campaigns, such as designing a marketing campaign tailored to customers in southern California or customers in the 18-35 age bracket.
Automates electronic surveys, polls, and questionnaires, which is useful for gathering information on customers' preferences.
Automated Customer Service
Used to manage call centers and help desks and can sometimes answer customers' queries automatically.
is the process of satisfying customers' needs, building customer relationships, and increasing profits by designing goods and services that meet customers' preferences better. It involves not only customers' requests, but also the interaction between customers and the company.
which is somewhat different from personalization, allows customers to modify the standard offering, such as selecting a different home page to be displayed each time you open your Web browser.
Collaborative filtering (CF)
is a search for specific information or patterns using input from multiple business partners and data sources. It identifies groups of people based on common interests and recommends products or services based on what members of the group purchased or didn't purchase.
knowledge management system (KMS)
draws on concepts of organizational learning, organizational culture, and the best practices to convert tacit knowledge into explicit knowledge, create a knowledge-sharing culture in an organization and eliminate obstacles to sharing knowledge.
is an asset that should be shared throughout an organization to generate business intelligence and maintain a competitive advantage in the marketplace.
KMS help organizations
# Promote innovation by encouraging the free exchange of ideas.
# Improve customer service by reducing response time.
# Increase revenue by reducing the delivery time for products and services.
# Improve employee retention rates by rewarding employees for their knowledge.
Enterprise resource planning (ERP)
is an integrated system that collects and processes data and manages and coordinates resources, information, and functions throughout an organization.
ERPs offer these benefits
# Increased availability and timeliness of integrated information
# Increased data accuracy and improved response time
# Improved customer satisfaction
# Improved employee satisfaction
# Improved planning and scheduling
# Improved supplier relationship
# Improved reliability of information
# Reduction in inventory costs
# Reduction in labor costs
# Reduction in order-to-fulfillment time
ERPs has drawbacks of
difficulties in installation
compatibility problems with legacy systems
Products such as Cloud Platform for CRM and Cloud Infrastructure for CRM are used for salesforce automation, sales management, and contact management.
A social networking and collaborative application that works with Sales Cloud. All users of Salesforce can access __ for no additional cost. Similar to Facebook Pages, __ enables groups to collaborate on projects, share information and documents, and control the privacy so that information is only shown to appropriate team members.
Sales Cloud enables management to discover which salespeople are closing the most deals and how long tasks take. Customizable dashboards offer instant access to real-time information, allow monitoring of critical factors on sales, marketing, service, and other departments, as well as produce consolidated analyses from a variety of data sources.
Service and Support
Service Cloud offers a customer portal, call center, and knowledge base. With information from these features, users can analyze who's asking for support and how long responses take, examine employee performance, and determine which reps handle most of the customer inquiries.
Includes Google Adwords, campaign management, marketing analytics, and marketing dashboards. Users can track multichannel campaigns, from generating sales leads to closing sales.
Allows developers to create add-on applications that can be integrated into Salesforce.com
applications and hosted by Salesforce.com
E-commerce (ERP component)
Provides B2C information related to order status and B2B information related to suppliers and business partners
Accounting (ERP component)
Tracks financial information, such as budget allocations and debits and credits
Purchasing (ERP component)
Provides information related to the purchasing function, including e-procurement
Vendor integration (ERP component)
Integrates information for vendors, such as offering automated downloads of data on product pricing, specifications, and availability
Human resources (ERP component)
Provides information on assessing job candidates, scheduling and assigning employees, and predicting future personnel needs
Supply Chain (ERP component)
Provides information on supply chain members, including suppliers, manufacturing, distribution, and customers
Unified database (ERP component)
Collects and analyzes relevant internal and external data and information needed by other functions
programmable tasks, can be automated because a well-defined standard operating procedure exists for these types of decisions.
includes a structured aspect that benefits from information retrieval, analytical models, and information systems technology.
are typically one-time decisions, with no standard operating procedure pertaining to them.
Management Support Systems (MSS)
Different types of information systems have been developed to support certain aspects and types of decisions. Each type is designed with its own goals and objectives.
a decision maker (a marketing manager, for example) examines the organization's environment for conditions that need decisions. Data is collected from a variety of sources (internal and external) and processed. From this information, the decision maker can discover ways to approach the problem
the objective is to define criteria for the decision, generate alternatives for meeting the criteria, and define associations between the criteria and the alternatives.
Alternatives come up with during the Design phase
# Assign more salespeople to the target market.
# Retrain and motivate current salespeople.
# Reassign current salespeople.
# Revamp the product to adjust to consumers' changing tastes and needs.
# Develop a new advertising campaign.
# Reallocate existing advertising to other media.
the organization devises a plan for carrying out the alternative selected in the choice phase and obtains the resources to implement the plan.
Decision Support System (DSS)
s an interactive information system consisting of hardware, software, data, and models (mathematical and statistical) designed to assist decision makers in an organization.
# Be interactive.
# Incorporate the human element as well as hardware and software.
# Use both internal and external data.
# Include mathematical and statistical models.
# Support decision makers at all organizational levels.
# Emphasize semistructured and unstructured tasks.
component includes mathematical and statistical models that, along with the database, enable a DSS to analyze information.
Model Base Management System (MBMS)
performs tasks similar to a DBMS in accessing, maintaining, and updating models in the model base.
Exception reporting analysis
This monitors the performance of variables that are outside a defined range, such as pinpointing the region that generated the highest total sales or the production center that went over budget.
This enables you to apply different variables, such as determining the maximum price you could pay for raw materials and still make a profit or determining how much the interest rate has to go down for you to be able to afford a $100,000 house with a monthly payment of $700.
Goal Seeking analysis
This is the reverse of what-if analysis. It asks what has to be done to achieve a particular goal—for example, how much to charge for a product in order to generate $200,000 profit, or how much to advertise a product to increase total sales to $50,000,000.
This shows the effect of a change in one variable, answering questions such as "If labor costs increase by 4 percent, how is the final cost of a product affected?" and "If the advertising budget increases by 2 percent, what's the effect on total sales?"
defines the management issues in designing and using a DSS. These issues don't involve the technological aspects of the system; they're related to management's goals and needs.
focuses on how the DSS is implemented, and usually addresses questions about data storage, file structure, user access, response time and security measures
is the liaison between users and designers. He or she is responsible for supplying information on what the model does, what data inputs it accepts, how the model's output should be interpreted, and what assumptions go into creating and using the model.
Benefits of a DSS
* Increase in the number of alternatives examined
* Fast response to unexpected situations
* Ability to make one-of-a-kind decisions
* New insights and learning
* Improved communication
* Improved control over operations, such as controlling the cost of production
* Cost savings from being able to make better decisions and analyze several scenarios (what-ifs) in a short period
* Better decisions
* More effective teamwork
* Time savings
* Better use of data resources
Executive Information Systems (EIS)
a branch of DSSs, are interactive information systems that give executives easy access to internal and external data and typically include "drill-down" features and a digital dashboard for examining and analyzing information.
which integrates information from multiple sources and presents it in a unified, understandable format, often charts and graphs. Digital dashboards and scorecards offer up-to-the minute snapshots of information and assist decision makers in identifying trends and potential problems.
Characteristics of a EIS
# Tailored to meet management's information needs
# Can extract, compress, filter, and track critical data
# Provides online status access, trend analysis, and exception reporting
# Offers information in graphical, tabular, and text formats
# Includes statistical analysis techniques for summarizing and structuring data
# Retrieves data in a wide range of platforms and data formats
# Contains customized application-development tools
# Supports electronic communication, such as e-mail and video conferencing
Reasons for using EIS
# Increase managers' productivity by providing fast and easy access to relevant information.
# Convert information into other formats, such as bar charts or graphs, to help managers analyze different business scenarios and see the effect of certain decisions on the organization.
# Spot trends and report exceptions. For example, a manager might use an EIS to gather data on profitability and production costs at a manufacturing plant and determine whether closing the plant is more beneficial than keeping it open.
Factors that lead to a failed EIS
# The corporate culture isn't ready, there's organizational resistance to the project, or the project is viewed as unimportant.
# Management loses interest or isn't committed to the project.
# Objectives and information requirements can't be defined clearly, or the system doesn't meet its objectives.
# The system's objectives aren't linked to factors critical to the organization's success.
# The project's costs can't be justified.
# Developing applications takes too much time, or the system is too complicated.
# Vendor support has been discontinued.
# Some of today's senior executives missed the computer revolution and might feel uncomfortable using computers. Ongoing education and increasing computer awareness should solve this problem.
# Executives' busy schedules and frequent travel make long training sessions difficult, don't allow much uninterrupted time for system use, and often prevent daily use of an EIS. The result is that senior executives are unlikely to use systems that need considerable training
Components of an EIS
adminstrative module for managing data access, a builder module for developers to configure data mapping and screen sequencing, and a runtime module for using the system.
Tasks that EIS is useful for
tracking performance, flagging exceptions, ranking, comparing, spotting trends, and investigating/exploring.
Group Support Systems (GSS)
which are intended to assist decision makers working in groups. These systems use computer and communication technologies to formulate, process, and implement a decision-making task and can be considered a kind of intervention technology that helps overcome the limitations of group interactions.
is to assist groups in communicating, collaborating, and coordinating their activities. It's intended more for teamwork than for decision support. Its a collection of applications that supports decision makers by providing access to a shared environment and information
# Audio and video conferencing
# Automated appointment books
# Database access
# Online chat
# To-do lists
# Workflow automation
Electronic Meeting Systems (EMS)
enables decision makers in different locations to take part in the decision making process.
Advantages of a GSS
# Because decision makers don't have to travel as much and pay for planes, hotels, and meals, costs as well as stress levels are reduced.
# Because decision makers aren't traveling long distances, they have more time to talk with one another and solve problems.
# Shyness isn't as much of an issue in GSS sessions as it is in face-to-face meetings.
# Increasing collaboration improves the effectiveness of decision makers
Disadvantages of a GSS
# Lack of the human touch—Gestures, handshakes, eye contact, and other nonverbal cues can be lost, which can hinder the effectiveness of meetings. New developments in virtual reality technologies (discussed in Chapter 14) could solve this problem, however.
# Unnecessary meetings—Because arranging a GSS session is easy, there's a tendency to schedule more meetings than are necessary, which wastes time and energy.
Clinical groupware benefits
* Inexpensive to acquire and use
* Offers evidence-based guidance
* Routinely collects quality and performance measures
* Provides a collaborative workflow platform
Geographic Information System (GIS)
This system captures, stores, processes, and displays geographic information or information in a geographic context, such as showing the location of all city streetlights on a map.
Education Planning (GIS application)
Analyzing demographic data toward changing school district boundaries or deciding where to build new schools
Urban Planning (GIS application)
Tracking changes in ridership on mass-transit systems and analyzing demographic data to determine new voting districts, among many other uses.
Government (GIS application)
Making the best use of personnel and equipment while dealing with tight budgets, dispatching personnel and equipment to crime and fire locations, maintaining crime statistics.
Insurance (GIS application)
Combining data on community boundaries, street addresses, and zip codes with search capabilities to find information on potential hazards, such as natural disasters, auto-rating variables, and crime rate indexes.
Marketing (GIS application)
Pinpointing areas with the greatest concentration of potential customers, displaying sales statistics in a geographic context, evaluating demographic and lifestyle data to identify new markets, targeting new products to specific populations, analyzing market share and population growth in relation to new store locations, and evaluating a company's market position based on geographic location
Real Estate (GIS application)
Finding properties that meet buyers' preferences and price ranges, using a combination of census data, multi, ple listing files, mortgage information, and buyer profiles. GISs also help establish selling prices for homes by surveying an entire city to identify comparable neighborhoods and average sales prices. GISs can be used for appraisal purposes to determine relationships between national, regional, and local economic trends and the demand for local real estate
Transportation and Logistics (GIS application)
Managing vehicle fleets, coding delivery addresses, creating street networks for predicting driving times, and developing maps for scheduling routing and deliveries
Guidelines for Designing a MSS
Get support from the top, Define benefits and objectives clearly, identify executive' information needs, keep the communication lines open, hide the system's complexity and keep the interface simple, keep the look and feel consistent, design a flexible system, and make sure response time is fast.
Usefull GIS tasks
# Locating contaminated water sources for waterborne diseases
# Plotting confirmed and suspected cases of a disease on a map
# Identifying existing medical infrastructures
# Determining how far people have to travel to reach a health care center and whether public transportation is available
# Monitoring virus mutations and their locations during an outbreak and assisting in early identification of infected people or animals
# Determining the geographic distribution of diseases
# Planning and targeting interventions
# Routing health care workers, equipment, and supplies to remote locations
# Locating the nearest health care facility
SAS Business Intelligence
Analyzes past data to predict the future. It provides features for reporting, queries, analysis, OLAP, and integrated analytics.
Gives organizations a flexible, reliable way to respond quickly to data integration requirements at a reduced cost.
Provides an integrated environment for modeling analyses, including data mining, text mining, forecasting, optimization, and simulation. Includes several techniques and processes for collecting, classifying, analyzing, and interpreting data to reveal patterns and relationships that can help with decision-making.
Articial Intelligence (AI)
consist of related technologies that try to simulate and reproduce human thought behavior, including thinking, speaking, feeling, and reasoning. __ technologies apply computers to areas that require knowledge, perception, reasoning, understanding, and cognitive abilities.
to acheive (AI) computers must be able to
Understand common sense.
Understand facts and manipulate qualitative data.
Deal with exceptions and discontinuity.
Understand relationships between facts
Interact with humans in their own language.
Be able to deal with new situations based on previous learnings.
what is analysis
This analysis is commonly used in transaction processing systems and management information systems. For example, you enter a customer account number, and the system displays the customer's current balance. However, these systems lack the capability to report real-time information or predict what could happen in the future
what if analysis
This analysis is used in decision support systems. Decision makers use it to monitor the effect of a change in one or more variables. It is available in spreadsheet programs, such as Microsoft Excel.
_ and robotics are some of the most successful applications of AI. They peform well at simple, repetitive tasks can be used to free workers from tedious or hazardous jobs.
Robot advantages in the workplace
They don't fall in love with co-workers
They are consistent
They can be used in hazardous environments
mimic human expertise in a particular field to solve a problem in a well defined area.
Knowledge acquisition Facility
is a software package with manual or automated methods for acquiring and incorporating new rules and facts so that the expert system is capable of growth.
is similar to a database, but in addition to storing facts and figures it keeps track of rules and explanations associated with facts.
Knowledge about Knowledge. It enables an expert system to learn from experience and examine an extract relevant facts to determine the path to a solution.
Knowledge base management system (KBMS)
similar to a DBMS, is used to keep the knowledge base updated, with changes to facts, figures, and rules.
performs tasks similar to what a human expert does by explaining to end users how recommendations are derived.
is similar to the model base component of a decision support system. By using different techniques, such as forward and backward chaining, it manipulates a series of rules.
the expert system starts with the goal first- the then part - and backtracks to find the right solution.
Criteria for using Expert Systems
A lot of human expertise is needed but a single expert can handle it.
A well defined algorithm isn't available.
The task has been handled.
The decision requires consistency.
The subject domain is limited.
The decision involves many rules
Key experts are retiring or are scarce.
Criteria for not Using Expert Systems
There are less then 10 rules
There are more than 10000 rules
Well structured numerical problems are involved.
Problems cover a wide range of topics
alot of disagreement among experts.
requires humans: involving 5 senses
Advantages of Expert Systems
never becomes distracted
duplicates and preserves rare expertise
creates consistency in decision making
Case-based reasoning (CBR)
is a problem-solving technique that matches a new case(problem) with a previously solved case and its solution, both stored in a database. After searching for a math, the CBR system offers a solution; if no match can be found, even after supplying more information, the human expert must solve the problem.
are an application of artificial intelligence that are becoming more popular, particularly in e-commerce. They consist of software capable of reasoning and following rule-based processes.
Shopping and information agents
help users navigate through the vast resources available on the Web and provide better results in finding information. These agents can navigate the Web much faster than humans and gather more consistent, detailed information. They can serve as search engines site reminders, or personal surfing assistants.
perform specific task for a user, such as remembering information for filling out web forms or completing e-mail addresses after the first few characters are typed.
work with a datawarehouse and can detect trend changes and discover new information and relationships among data items that aren't readily apparent.
Monitoring and surveillance agents
usually track and report on computer equipment and network systems to predict when a system crash or failure might occur.
allows a smooth, gradual transition between human and computer vocabularies and deals with variations in linguistic terms by using a degree of membership.
uses of fuzzy logic
used in search engines, chip design, database management systems, software development, and appliances such as tvs, shower systems, refrigerators, dryers and video cameras.
Artificial neural networks (ANNs)
are networks that learn and are capable of performing tasks that are difficult with conventional computers, such as playing chess, recognizing patterns in faces and objects and filtering spam e-mail.
ANNs is used for
Oil and gas exploration
Genetic algorithms (GAs)
are used mostly in techniques to find solutions to optimization and search problems.
GA system techniques
Selection or survival of the fittest-Gives preference or a higher weight.
Crossover-Combines good portions of different outcomes to acheive a better outcome
Mutation-combines different inputs randomly
natural-language processing (NLP)
was developed so that users could communicate with computers in their own language.
with __ a user states a need before getting information, as when a URL is entered in a web browser so that the user can go to a certain web site.
With __, or webcasting, a web server delivers information to users who have signed up for this service instead of waiting for users to request the information be sent to them.
Software as a service (SaaS)
or on demand software, is a model for ASPs to deliver software to users for a fee; the software might be for temporary or for long term use.
incorporates techniques that involve the structure and composition of materials on a nanoscale.
incorporates, under one platform, many recent technologies, including the SaaS model, Web 2.0, grid computing, and utility computing; hence, a variety of resources can be provided to users over the Internet. Business applications are accessed via a web browser, and data is stored on the providers' servers.
Utility (on-demand) computing
is similar to the SaaS model and provides IT services on demand. Users pay for computing or storage resources on an as-needed basis, similar to paying for utilities
If needed, more nodes can be added for additional computing power without affecting the network's operation.
involves combining the processing powers of various computers. With this configuration users can make use of others computers' resources to solve problems involving large-scale, complex calculations, such as circuit analysis or mechanical design-problems that a single computer isn't capable of solving in a timely manner.
which can be used to create a personal area network(PAN), is a wireless technology for transferring data over short distances (usually within 30 feet) for fixed and mobile devices.
Worldwide Interoperability for Microwave Access (WiMAX)
is a broadband wireless technology based on the IEEE 802.16 standards. It's designed for wireless metropolitan area networks and usually has a range of about 30 miles for fixed stations and 3 to 10 miles for mobile stations.
Wireless Fidelity ( Wi-Fi)
is a broadband wireless technology. Information can be transmitted over short distances-typically 120 feet indoors and 300 feet outdoors- in the form of radio waves.
is a 2-d or 3-d graphical representation of a person in the virtual world, used in chat rooms and online games.
radio frequency identificaiton (RFID)
A _ tag is a small electronic device consisting of a small chip and an antenna. This device provides a unique identification for the card or the object carrying the tag.
cave automatic virtual environment (CAVE)
is a virtual environment consisting of a cube-shaped room in which the walls are rear-projection screens. __s are holographic devices that create, capture, and display images in a true 3-d form.
the user is given a "window view". Data is still rendered in 3-d, but the users can only view it on screen. They can't interact with objects.
Visual and Aural systems (components of a virtual Reality System)
These components allow users to see and hear the virtual world. HMDs, mentioned earlier, contain two small TV screens, on in front of each eye, along with a magnifying lens to generate the view.
Manual Control for navigation (components of a virtual Reality System)
The component allows the user to navigate in the VR environment and control various objects. The most commonly used device is the data glove.
Central coordinating processor and software system (components of a virtual Reality System)
This component generates and manipulates high-quality graphics in real time, so it needs a very fast processor.
Walker (components of a virtual Reality System)
This input device captures and records movements of the user's feet as the user walks or turns in different directions.
Obstacles in using VR
Confusion between the VR environment and the real environment
Mobility and other problems with HMDs.
Difficulty representing sound
Need for additional computing power.
Virtual Reality Applications
Assistance for the disabled
Advantages of ASP
Customer doesn't need to be concerned about whether software is current.
IS personnel time is freed up to focus of applications.
Software development costs are spread over several customers.
Software is kept up to date.
ASP contract gurantees a certain level of tech support
Software costs can be reduced to a predictable monthly fee.
Disadvantages of ASP
users must accept applications as provided by ASP
Because organizations have less control over how applications are developed, there is a risk that applications might not meet the needs.
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