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Interpersonal Exam 3- chapter 9

STUDY
PLAY
Risks to avoiding conflict
Cummulative Annoyance
Pseudo-Conflict
Cummulative Annoyance
respressed annoyance grows as we continue to ignore it -> leads to a blow up
Pseudo-Conflict
thinking a conflict exists when it really doesn't
3 methods to avoiding conflict
1. Avoidance
2. Skirting
3. Sniping
Avoidance
ignore a situation or communicate ambiguously (most frequently used)
Skirting
avoid conflict by joking or changing the subject
Sniping
communicating negatively and then physically leaving the interaction
2 types of power distances
1. high power-distance culture - higher status people priveleged
2. low power-distance cultures - try not to differentiate between upper and lower status
5 power currencies
1. resource
2. expertise
3. social network
4. personal
5. Intimacy
Resource Currency
material things
Expertise Currency
special skills or knowledge
Social network Currency
person linked with a desired network of people
Personal Currency
desirable physical characteristics
Intimacy
share a unique, intimare bond with someone
Demand-Withdraw Pattern
woman pursues conflict by demanding she get her way and the man responds by withdrawing from the conflict
Symmetrical Relationship
power is balanced (ex: friend-friend)
Complementary Relationship
power is unbalanced (ex: boss-employee)
Power
ability to influence or control others' thoughts and events
- always present
-not always negative (can be used ethically)
-granted (can't give yourself power)
-influences conflict
Kitchen-Sinking method
"throw in everything but the kitchen sink"
Conflict
transactional process between two people with conflicting ideas
-transactional
-shaped by perception (blame)
-rooted in perceptions of goals and resources
Transactional
both constantly sending and receiving messages to one aother (conflict)
Competition
approach to managing conflict where you only pursue your own goals and exclude others
escalation
rise in emotional intensity
Dirty Secrets
honest, but kept secret in order to prevent harming the other person
Sudden-death statements
threatening to end the relationship with no actual intention of doing so
3 approaches to managing conflict
1. competition
2. accomodation
3. collaboration
collaboration
most constructive approach to managing conflict: treats conflict as problem-solving challenge
Accomodation
one abandons their goals and accepts the desires/goals of the other
5 short-term conflict resolutions
1. separation
2. domination
3. compromise
4. integrative agreements
5. structiral improvements
separation
short term conflict resolution
sudden withdrawl of one person (similar to avoidance)
domination
short term conflict resolution
one person gets their way by influencing the other to engage in accomodation and abandon their goals (win-lose)
compromise
short term conflict resolution
both change to make goals compatible
integrative agreements
short term conflict resolution
preserve individual goals but develop creative solution
structural improvements
short term conflict resolution
able to control negative comments and collaboratively manage conflict
Radical Pacifism
a person believes they have a moral obligation to behave in a selfless, self-sacrificial way that quickly ends conflicts and assists others
belonging to an individualistic or collectivistic culture
strongest factor that influences one's preferred approach for dealing with conflict