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40 terms

IMGT Final part 1

chapters 8-11
STUDY
PLAY
What is the systems development life cycle?
The overall process for developing information systems from planning and analysis through implementation and maintenance.
Which phase of the SDLC transforms the documents into the actual system?
Design
What is a set of policies, procedures, standards, processes, practices, tools techniques, and tasks that people apply to technical and management challenges?
Methodology
Which of the following represents the order of the phases in the SDLC?
plan, analysis,design,development,test,implement, maintain.
What is a smaller scale representation or working model of the users' requirements or a proposed design for an information system?
prototype
What are project assumptions?
factors that are considered to be true, real, or certain without proof or demonstration.
What is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements?
Project management
What is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems?
insourcing
which methodology provides a framework for breaking down the development of software into four gates?
RUP
What is project scope?
defines the work that must be completed to deliver a product with the specified features and functions.
what is it called when an organization chooses to focus specifically on what it does best and forms partnerships and alliances with other specialists organizations to handle non-strategic business processes?
core competency strategy
what are components of Extended ERP
business intelligence, ebusiness and customer relationship management
what is an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information?
collaboration system
what is enterprise resource planning?
so that employees can make decisions by viewing enterprise-wide information on all business operations
Which activities do production and materials management ERP components perform?
Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control
which component is a credit management feature typically included?
accounting and finance compodents
what is an equivalent to purchasing a canned software ERP package?
off the rack
what application facilitates the automation and management of business processes and controls the movement of work through the business process?
Workflow management system
What is a management system that enables organizations to clarify their vision and strategy and translate them into action?
balanced scorecard
what is it called when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer?
information partnership
What occurs when a website can know enough about a person's likes and dislikes to appeal to that person?
personalization
What is a technique used to divide an information set into mutually exclusive are as close together as possible to one another and the different groups are as far apart as possible?
Cluster analysis
A CRM system is used to
Help gain insight on customer buying patterns, allow us to communicate with our customers, and assist with customer service.
what supports front-office operations or systems that deal directly with the customers?
Operational CRM
What are restaurants preforming when they ask their customers if they would like to upgrade the size of their meals?
Up-selling
What is sales force automation?
a system that automatically tracks all of the steps in the sales process
What is a common customer service CRM metric?
average tine to resolution
Which type of BI conducts short-term analysis to achieve strategic goals?
Tactical BI
What maintains customer contact information and identifies prospective customers?
contact management system
What focuses on keeping vendors satisfied by managing alliance partner and with the optimal sale channel?
Partner relationship management
what is the set of processes that plans for and controls the efficient and effective transportation and storage of supplies from suppliers to customers?
logistics
what tracks and analyzes the movement of materials and products to ensure the delivery of materials and finished goods at the right time , the right place, and the lowest cost
transportation planning system
which of the following defines supply chain operations?
the schedule for production activities
What describes all of the activities managers do to help companies create goods
production management
which of the following refers to value- added?
describes the difference between the cost of inputs and the value of price of outputs.
what consists of several stand alone businesses?
strategic business units
what is it called when distorted product demand information passes from one entity to the next through the supply chain?
a bullwhip effect
what deals with the day-to-day procedures for preforming work including scheduling, inventory, and process management?
operational planning and control
what is the creation of goods and services using the factors of land, labor, capital, entrepreneurship, and knowledge?
production
what is the management of systems or processes that convert or transform goods and services?
operations management