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5 Written questions

3 Matching questions

  1. A(n) ________ is an activity at which a firm excels as a world-class leader.
    Answer
  2. A substitute product of most concern for a cable TV distributor is
    A) satellite TV.
    B) broadcast TV.
    C) satellite radio.
    D) the Internet.
    Answer
  3. As discussed in the chapter opening case, which of the four generic strategies to combat competitive forces formed the basis of e-Bay's growth strategy?
    A) low-cost leadership
    B) focus on market niche
    C) customer and supplier intimacy
    D) product differentiation
    Answer
  1. a A
  2. b D
  3. c core competency

5 Multiple choice questions

  1. value web
  2. D
  3. B
  4. Product differentiation
  5. TRUE

5 True/False questions

  1. An example of a professional bureaucracy is a
    A) small startup firm.
    B) school system.
    C) mid-size manufacturing firm.
    D) consulting firm.
    Answer
    B

          

  2. The Internet raises the bargaining power of customers by
    A) creating new opportunities for building loyal customer bases.
    B) making more products available.
    C) making information available to everyone.
    D) lowering transaction costs.
    Answer
    D

          

  3. The use of Internet technologies allows companies to more easily sustain competitive advantage.
    Answer
    FALSE

          

  4. A(n) ________ activity is a part of the organization's infrastructure, human resources, technology, and procurement that makes the delivery of the firm's products or services possible.
    Answer
    Support activities

          

  5. All of the following are major features of organizations that impact the use of information systems EXCEPT for
    A) business processes.
    B) environments.
    C) goals.
    D) agency costs.
    Answer
    D