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5 Written questions

3 Matching questions

  1. Amazon's use of the Internet as a platform to sell books illustrates a tactical use of information services for
    A) low-cost leadership.
    B) product differentiation.
    C) focusing on market niche.
    D) strengthening customer intimacy.
  2. The most successful solutions or methods for achieving a business objective are called
    A) value activities.
    B) best processes.
    C) core competencies.
    D) best practices.
  3. A(n) ________ company uses networks to link people, assets, and ideas, enabling it to work with other companies to create products and services without being limited by traditional organizational boundaries or physical locations.
  1. a A
  2. b D
  3. c virtual

5 Multiple choice questions

  1. C
  2. D
  3. value web
  4. value chain model
  5. TRUE

5 True/False questions

  1. A(n) ________ activity is one that is directly related to the production and distribution of a firm's products or services.
    core competency


  2. Sociotechnical changes affecting a firm adopting new information systems requiring organizational change can be considered ________.
    strategic transitions


  3. The value chain model classifies all company activities as either primary or support.


  4. Which of the following can force a business and its competitors to compete on price alone?
    A) transparent marketplace
    B) high product differentiation
    C) poor process efficiency
    D) demand control


  5. A(n) ________ is an activity at which a firm excels as a world-class leader.
    Mass customization