5 Written questions
4 Matching questions
- A(n) ________ is an activity at which a firm excels as a world-class leader.
- ________ are the expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a competing supplier or system.
- In an efficient customer response system, digital answering systems are used to monitor and respond to customer inquiries.
- How does the technical view of organizations fall short of understanding the full impacts of information systems in a firm?
A) It sees information systems as a way to rearrange the inputs and outputs of the organization.
B) It sees capital and labor as primary production factors.
C) It sees the inputs and outputs, labor and capital, as being infinitely malleable.
D) It sees the organization as a social structure similar to a machine.
- a Switching costs
- b FALSE
- c core competency
- d C
5 Multiple choice questions
5 True/False questions
Which of the following would NOT be considered a disruptive technology?
A) instant messaging
C) Internet telephony
Answer → A
The law of diminishing returns always applies to digital, as well as traditional companies.
Answer → FALSE
A firm can be said to have competitive advantage when they have higher stock market valuations than their competitors.
Answer → TRUE
To what competitive force did the printed encyclopedia industry succumb?
A) positioning and rivalry among competitors
B) low cost of entry
C) substitute products or services
D) customer's bargaining power
Answer → A
A(n) ________ activity is one that is directly related to the production and distribution of a firm's products or services.
Answer → primary